While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 183 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the product quality, describing items as cheap, poorly made, and not matching the advertised images. People frequently reported issues with orders, including items never arriving or being completely different from what was expected. The return policy was a major source of frustration, with many finding it difficult to return items, often having to send them to China at their own expense. Consequently, numerous customers struggled to obtain refunds, with some being offered only partial refunds or store credit, and others finding communication channels unresponsive after return requests. However, some customers also noted that despite the general negative sentiment, a few items, such as a puffer coat or cashmere clothing, were found to be satisfactory in quality and appearance.

What people talk about most

Product

Users describe significant dissatisfaction with the product, frequently reporting that items are of poor... See more

Quality

Reviewers consistently express strong dissatisfaction with the quality of products received, often describing... See more

Return policy

Customers consistently note negative experiences with the return policy, often describing it as a "nightmare"... See more

Refund

Reviewers highlight negative aspects of refund, with many reporting difficulties in obtaining a full refund,... See more

Order

Clients share negative opinions on order, with many reviewers regretting their purchases and advising others... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordering is easy however as the goods are coming from China probably couple of weeks to arrive. Very poor quality, sizing not as UK spec but then returning a nightmare. After numerous emails to get r... See more

Rated 1 out of 5 stars

WARNING: DO NOT BUY ANYTHING FROM THIS WEBSITE!!! They are scammers ! I bought a jacket, when it came it was dreadful, very cheap material and very poorly made ( nothing like what was adverti... See more

Rated 1 out of 5 stars

My complaint has gone on for a while. Despite being completely missold an item they will not give a refund. They actually ask you to buy more stuff at a ‘discount’ price, after being sent absolute tat... See more

Rated 1 out of 5 stars

Tried to cancel my order when it was duplicated (by their systems) within the 1 hour cancellation window - emailed and messaged using Insta and also completed the contact us form on their website. Al... See more


1.2

Bad

TrustScore 1 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

1 star is generous

1 star is generous, I would give them 0 stars. Company should be ashamed of selling tat, I bought a dress for a party for £29. Thank god it never arrived, looked like a very cheep pair of curtains, in fact i think curtains would have looked better. It’s going straight in the bin. Wasted my money, honestly looked nothing like in the picture. Don’t waist your money. I’ve learnt a hard lesson. Cheep material poorly made.

June 11, 2025
Unprompted review
Rated 2 out of 5 stars

NOT SILKY AND runs really small

Order a silky pj set ,
Took so so Long to come

Came with no bottoms
Quality was not silky, more hard stain
Size runs very very small
And I order a size up form my normal
Side to have more room
And still they was tiny

Communication regarding the
Missing bottoms was
Good and they would sent the new
Bottoms.

But I told them about quality and size and they wasn’t interested told me return once bottoms come if I don’t want.

Which I have return ad they to small

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Do not purchase from vilamora.com

Do not purchase from vilamora.com

I thought I was buying a beautiful blazer from a UK based company @ £39.99 reduced from £70.00

The package was shipped from China and I received an absolutely appalling thin quality garment made of thin blue apron material. I would not even pay 50 pence for let alone £39.99.

Unbelievable, I am now trying to negotiate a refund but appears they feel a 15% reduction in price will be acceptable.

Absolutely appalling and I thought I was purchasing from a legit UK company 😠

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would.
Please avoid this company and do not part with your money.
They claim to offer full refunds but blank and block you once you try to return items.
DO NOT BUY OFF VILAMORA.COM

May 7, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look