Vinyl AddictsReviews 

219
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Amazing service. Ordered a record on Wednesday evening and it arrived on Friday morning!! Free delivery btw. Couldn’t find this record for cheaper anywhere else and it came in perfect condition, could... See more

Company replied

Rated 5 out of 5 stars

Ordered the Lana Del Rey Coachella performance and it’s perfect! The vinyl arrived in less than 48 hours later in amazing condition and was packaged extremely securely 📦 The sound quality of this... See more

Company replied

Rated 2 out of 5 stars

I placed a poster order on 19 April, and two weeks later it is still marked as “processing”; another memorabilia company managed to get their item out to me in three days. I left Vinyl Addicts a messa... See more

Company replied

Rated 5 out of 5 stars

After an initial postage query Vinyl Addicts were absolutely fantastic about swiftly resolving this. Thank-you so much. Your prompt action means I will definitely shop again with you guys!

Company replied

Company details

  1. Record Store
  2. CD Store

Written by the company

We are a family run business and have been trading in Records, CDs, and music memorabilia for over 40 years. We can regularly be found a trade shows and record fairs around the UK. You can find us most Thursday's and Friday's at Old Spitalfields Market where we run stall. We moved online during covid, starting with ebay and now our own online store www.vinyladdicts.co.uk. We pride ourselves in excellent customer service and try our best to resolve any issues that may come up. If you have any questions or would like to know more about us or our collection then please do contact us. We welcome trade and wholesale clients. We are London based and have an operation in Hemel Hempstead, Hertfordshire.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

219 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(219)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything fine

Was shipped very fast and was very good packaged! Very good communication, highly recommend! Thank you very much

April 6, 2026
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Reply from Vinyl Addicts

Thank you for taking the time to feedback. Very much appreciated.

Rated 5 out of 5 stars

Top Service

Top Service, love my new Record and it reaches me Save and in one piece. The item was very well packaged and in excellent condition. Would gladly buy again. Highly recommended.

April 2, 2026
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Reply from Vinyl Addicts

Excellent news. Thank you.

Rated 2 out of 5 stars

Questionable customer service

I placed a poster order on 19 April, and two weeks later it is still marked as “processing”; another memorabilia company managed to get their item out to me in three days. I left Vinyl Addicts a message and then sent them two emails - nothing in response. I’m sure they’re a reputable company and not outright scammers, but I would appreciate a reply - and a refund if they are unable to fulfil this order.

May 3, 2026
Unprompted review
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Reply from Vinyl Addicts

Oh no - apologies that we missed this communication. I have contacted you directly now and hopefully all resolved.

Rated 5 out of 5 stars

Very happy with service and product

Very happy with quality of record. It arrived really well packaged to prevent damage. The seller responded very swiftly to my messages. First time I've used them, but would 100% come back.

April 27, 2026
Unprompted review
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Reply from Vinyl Addicts

You're welcome back anytime - we'd love to see you.

Rated 5 out of 5 stars

Arrived in perfect condition

Arrived in sturdy packaging and well protected in perfect condition. It would be more considerate if tracking is provided

March 18, 2026
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Reply from Vinyl Addicts

Glad it arrived safely. Thank you for the feedback. I do try and give tracking details but as I do all the orders manually myself (It's just me) sometimes I forget to add them to the order details.

Rated 3 out of 5 stars

Ordered A5 and received A3

Ordered A5 and received A3, fast delivery which was appreciated but unfortunately the wrong size arrived.

March 9, 2026
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Reply from Vinyl Addicts

Oh no, sorry about this. If you contact me through your order on my site I will send you the correct size.

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