Scammers beware! Ordered the Nicola dress in August for a funeral, they did not dispatch the dress and will not refund the money. I’ve been chasing customer service on 18th September, 30th Octo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m am not surprised at the negative reviews. I am still waiting for my refund since the 4th September. Each time I am the one that’s initiating the communication. This is unacceptable and unpr... See more
Order arrived promptly. That's the only positive. Item returned, however after nearly 3 weeks I have not received refund, nor a response to my emails. Communication is very poor, as advised, they only... See more
If there was zero, i would have given that. I agree every single poor comment below as I also experienced them all. Worst ever customer service and company I have ever shopped and dealt with. No res... See more
1.3
Bad
145 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible quality
Dresses cost over £100 at least, way too overpriced, terrible quality. Bought a dress nearly £200 expecting it to be perfect, wore it at my best friend's wedding, less than an hour in the night all the sequins started dropping on the floor, by the end on the night most of it was gone and the restaurant floor was shining thanks to virgos lounge. Deff not recommending it. Cant even wear the dress again neither can i sell it on ebay as its destroyed completely!!!! Really really angry!
May 26, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.