Pooja called me proactively to check all OK and offered helpful amendments to my ad. She is 5* in her customer service. I have only rated Vistavue at 4* because I have had trouble getting in contact w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
From the first time using Vistavue, we received excellant support and guidance and it was set up as planned. When we wanted changes made, Pooja was very helpful and supportive and responded in a time... See more
Company replied
Harry was very informative, delightful to speak with and was able to answer all my questions. He made it clear that he and his team would be accessible throughout the design development process. I'm l... See more
Company replied
I am always skeptical about doing business with a company that is calling from areas outside the USA, but so far this company has proven that they will do what they say. From Jack to John to Harry, ea... See more
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Company details
Written by the company
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Contact info
United Kingdom
- customercare@vistavue.com
- vistavue.com
4.4
Excellent
323 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent customer Service
They have been very prompt at replying to any correspondence. Keeping the project and advertisement development moving and keeping us up to date. They listen to our brief and kept the advert design in keeping to our aims and objectives. looking forward to seeing it go live.
March 17, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for your fantastic feedback! We’re really glad to hear the team kept everything moving smoothly and stayed on top of communication throughout the project. It’s great to know the advert design hit the mark and stayed true to your aims and objectives. We’re just as excited as you are to see it go live!
If there is anything you need, just let us know.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi,
Thank you so much for taking the time to leave your review.
It truly means a lot to us to hear that you found our service efficient, helpful, and accurate. That’s exactly what we aim for every day.
If you ever need anything else, please know we’re always here and happy to help.
Best regards,
Vistavue Customer Care Team
The team have been helpful and…
The team have been helpful and explained in depth what to expect from their services.
March 16, 2026
Unprompted review
Reply from Vistavue
Hi Georgie,
Thank you for your kind words. Really glad to hear the team were helpful and able to explain everything clearly for you. We appreciate you taking the time to share your experience with us.
Best regards,
Vistavue Customer Care Team
Very good communication good out lay of…
Very good communication good out lay of advertising
March 16, 2026
Unprompted review
Reply from Vistavue
Hi Michelle,
Thank you for your review—we are really glad to hear that the communication has been very good and that the advertising layout worked well for you. We appreciate you taking the time to share this with us.
Best regards,
Vistavue Customer Care Team
Very helpful and supportive call from…
Very helpful and supportive call from Pooja :)
March 13, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you for your lovely feedback! We're so glad to hear that you had a very helpful and supportive call from Pooja. She’ll be delighted to know her assistance made a positive difference. If there’s anything more we can do for you, we’re always here to help!
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Rebecca,
Thank you so much for your kind review! We're really pleased to hear you experienced quick and clear communication. Providing great service is important to us, and your feedback means a lot. If you ever need anything else, we’re always here to help!
Best regards,
Vistavue Customer Care Team
Professional
Professional, friendly, competent, happy with the advert.
March 12, 2026
Unprompted review
Reply from Vistavue
Hi Christopher,
Thanks so much for taking the time to share your feedback — we really appreciate it. We're delighted to hear that everything is looking great from your side and that you're happy with how the advert has been put together.
If you ever want to make any adjustments or explore new ideas, we'd be more than happy to help. Just let us know, and we'll take care of it right away.
Thanks again for choosing us!
Best regards,
Vistavue Customer Care Team
Problem solved - not showing up on the screen at the venue.
We had a good experience solving our problem back when we realised that our ads was not running at the venue. It took less than a day to get fixed.
March 11, 2026
Unprompted review
Reply from Vistavue
Hi Gleydson,
Thank you for sharing your experience! We’re really glad to hear that we were able to help resolve the issue with your ads not running at the venue. Unfortunately, technical issues do happen. It’s great to know the problem was fixed within a day and that the process was smooth for you.
If you ever need anything else or have more feedback, we’re always here to help.
Best regards,
Vistavue Customer Care Team
Pooja Nadgauda was extremely helpful…
Pooja Nadgauda was extremely helpful and friendly
March 11, 2026
Unprompted review
Reply from Vistavue
Hi Lee,
Thank you so much for taking the time to share your feedback! We're delighted to hear that Pooja was extremely helpful and friendly during your experience. We’ll be sure to pass your kind words along to her—she'll be thrilled!
If there’s anything more we can do for you, please don’t hesitate to reach out. We’re always here to help.
Best regards,
Vistavue Customer Care Team
Great people
Fast, efficient and high quality digital commercial creation, wonderful sales associate and customer service agents.
March 10, 2026
Unprompted review
Reply from Vistavue
Hi Christine,
Thank you so much for your wonderful review!
We’re thrilled to hear that you found our digital commercial creation fast, efficient, and high‑quality. Our sales associates and customer service team will be over the moon to know their efforts made such a positive impact.
We truly appreciate you taking the time to share your experience, and we’re grateful for the opportunity to work with you. If you ever need anything else, we’re always here and happy to help!
Best regards,
Vistavue Customer Care Team
I had such a positive experience…
I had such a positive experience speaking with Puja during my welcome call with Vista Vue. From the very start, she made the whole process feel easy, relaxed and genuinely welcoming. Puja has a lovely way of communicating – warm, clear and professional – which immediately put me at ease.
What could have felt like a formal call instead felt like a friendly conversation. She took the time to listen, explained everything clearly and made sure I felt comfortable and informed throughout. It was refreshing to speak with someone who is both knowledgeable and approachable.
A wonderful first impression of Vista Vue – thank you, Puja, for making the experience so smooth and pleasant.
March 9, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for sharing your experience. We’re really glad to hear that your welcome call with Pooja felt relaxed, clear, and genuinely welcoming. She has a wonderful way of communicating, and it’s lovely to know that her approach helped you feel comfortable and informed right from the start.
First impressions matter, and we’re delighted that she was able to make the process feel smooth and enjoyable for you. We’ll be sure to pass on your kind words—they'll mean a lot to her.
Thanks again for taking the time to leave such thoughtful feedback. We’re excited to continue supporting you and are always here if you need anything.
Best regards,
Vistavue Customer Care Team
Excellent Service
> I had an outstanding experience with the customer service team..A lady called Pooga Nadgauda,She was were friendly, professional, and genuinely eager to help. My issue was handled quickly and efficiently, and the representative took the time to explain everything clearly and ensure I was completely satisfied with the solution. It's rare to encounter such attentive and respectful service these days, and it made a huge difference to my overall experience. I truly appreciate the effort and dedication shown by Pooga and would highly recommend this company based on their exceptional customer support.
March 7, 2026
Unprompted review
Reply from Vistavue
Hi Caroline,
Thank you so much for sharing your experience. We’re delighted to hear how well you were looked after by Pooga. She’ll be over the moon to know her friendly, professional approach made such a positive difference and that everything was explained clearly from start to finish.
It’s wonderful to hear your issue was resolved quickly and that you felt genuinely supported throughout. Service like this is exactly what we aim for, and your kind words mean a great deal to the whole team.
Thank you again for the recommendation—it truly means a lot.
Best regards,
Vistavue Customer Care Team
VERY POOR EXPERIENCE - REFUND ONLY PAID AFTER GOING TO COURT ALSO THEY ARE KNOWN AS DIRECT DIGITAL PLEASE CHECK OUT THEIR REVIEWS
I had a very disappointing experience with Vistavue Ltd / Direct Digital
We experienced ongoing issues with the screen not working from the very beginning, despite providing evidence, making phone calls which I repeatedly raised with the company, saying that the screens were not working at all, I was repeatedly told and fobbed off everything was fine. REALLY!
After a long dispute (1 Year) with this company who eventually admitted and acknowledged fault, customer service is a joke they offered me a refund in writing and for 3 months they kept assuring me I was on their payment run, this refund never materialised, They should of sent me the money as it ended up costing them more! Certainly would not want her working for my Company.
I informed them I would be taking them to court which I did, they then sent me a letter offering me more money than the original refund!! I agreed to this, however I was more than happy to go to court with the amount of evidence I had.
Part of the refund was paid, but the remaining balance was delayed despite clear promises about when it would be processed. When I queried this, I was told the refund had been processed and that I should check my bank, interestingly the payment only appeared shortly after I requested proof that it had actually been sent. If I had not of chased this I would have had to wait even longer.
Overall the experience involved a lot of chasing, changing explanations and lies causing unnecessary stress before the matter was finally resolved.
I would strongly advise ANYONE considering using this company VISTAVUE / DIRECT DIGITAL to STAY WELL AWAY!!
And please check your screens are working as they will fob you off!!!
AVOID If possible I would not even give 1 star.
March 9, 2026
Unprompted review
Reply from Vistavue
Thank you for taking the time to share your experience. This should have been handled far more clearly and without the need for you to escalate the matter.
While the refund was ultimately completed, the experience you describe does not reflect the standards we expect. We always take feedback seriously, and it has been reviewed internally to ensure situations like this are not repeated.
Thank you for bringing this to our attention.
Best regards,
Vistavue Customer Care Team
Very happy with Vistavue
Very happy with Vistavue. Customer service is great, always someone on hand if needed, very polite. I would recommend advertising with them.
March 7, 2026
Unprompted review
Reply from Vistavue
Hi Suzie,
Thank you for taking the time to share your experience. We’re delighted to hear you’re so happy with us and that our customer service team has been there whenever you’ve needed support. It means a lot to know you’d recommend advertising with us, and we truly appreciate your kind words.
Best regards,
Vistavue Customer Care Team
great call with designer Victoria…
great call with designer Victoria Dowling, listened to my ideas and had great suggestions for my advert.
March 6, 2026
Unprompted review
Reply from Vistavue
Hi Shivani,
Thank you so much for your lovely review. It’s great to hear that your call with Victoria went so well. She’ll be thrilled to know her ideas and suggestions helped bring your advert to life. We really appreciate you taking the time to share your experience, and we’re glad the process felt collaborative and supportive.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi,
Thank you so much for the kind words. It really means a lot to hear everything’s been going smoothly for you. We’re glad you’re having a good experience, and we truly appreciate you taking a moment to share it.
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Andrew,
Thank you so much for sharing your feedback. It’s great to hear you had such a helpful and positive experience with Jeremy and Pooja—they'll be really pleased to know their support made a difference. We truly appreciate you taking the time to leave this review.
Best regards,
Vistavue Customer Care Team
it was a simple straightforward…
it was a simple straightforward explanation by Pooja Nadgauda. I strongly recommended thier sevice and support
March 5, 2026
Unprompted review
Reply from Vistavue
Hi Tony,
Thank you for your kind feedback! We’re glad to hear that Pooja provided a clear and straightforward explanation. We truly appreciate your recommendation and are happy that our service and support met your expectations. If you ever need anything further, we’re always here to help!
Best regards,
Vistavue Customer Care Team
Harry was very knowledgeable and…
Harry was very knowledgeable and helpful during our phone conversation.
March 4, 2026
Unprompted review
Reply from Vistavue
Hi Renee,
Thank you for the awesome review!
We’re so glad to hear that Harry made your call both helpful and informative. He loves what he does, and it’s great to see that come through! If there’s anything else we can help with, just reach out!
Best regards,
Vistavue Customer Care Team
DO NOT DEAL WITH...please read below!!
It's been 3 months and I still have no add for my business after paying in full ($4k+) and being told everything was in place. Then I find out the screen hasn't even been installed and they have no ETA on the screen. No communication. I then sent an email asking for cancellation and a refund and was refused because "the contract doesn't have a specified date". Highly do not recommend with this sort of mentality. I will be going to Hyatt tomorrow to discuss my experience with the GM and hopefully will be able to shed some light on the company they are getting involved with.
March 4, 2026
Unprompted review
Reply from Vistavue
Hi Michael,
We understand the concerns you’ve raised, and we appreciated the chance to speak with you during our call yesterday—thank you again for taking the time.
During our conversation, we went through the current status of your project, the installation process, and the details of the agreement so you had a clear understanding of where things stand. At this stage, we are awaiting a confirmed dispatch date for the screen – the delay was due to unforeseen circumstances. Once we receive this, we will update you right away so you know exactly what to expect next.
If you’d like to revisit anything we discussed or have further questions, feel free to get in touch.
Our team is here to support you as the process moves forward.
Best regards,
Vistavue Customer Care Team
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