Pooja called me proactively to check all OK and offered helpful amendments to my ad. She is 5* in her customer service. I have only rated Vistavue at 4* because I have had trouble getting in contact w... See more
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Review summary
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Based on these reviews
From the first time using Vistavue, we received excellant support and guidance and it was set up as planned. When we wanted changes made, Pooja was very helpful and supportive and responded in a time... See more
Company replied
Harry was very informative, delightful to speak with and was able to answer all my questions. He made it clear that he and his team would be accessible throughout the design development process. I'm l... See more
Company replied
I am always skeptical about doing business with a company that is calling from areas outside the USA, but so far this company has proven that they will do what they say. From Jack to John to Harry, ea... See more
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Company details
Written by the company
At Vistavue, we are passionate about transforming the way businesses connect with people. As a global leader in digital signage and visual communications, we combine innovative software with strategically placed screens in premium locations worldwide to deliver dynamic, engaging content that informs, inspires, and empowers.
Contact info
United Kingdom
- customercare@vistavue.com
- vistavue.com
4.4
Excellent
324 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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DO NOT DEAL WITH...please read below!!
It's been 3 months and I still have no add for my business after paying in full ($4k+) and being told everything was in place. Then I find out the screen hasn't even been installed and they have no ETA on the screen. No communication. I then sent an email asking for cancellation and a refund and was refused because "the contract doesn't have a specified date". Highly do not recommend with this sort of mentality. I will be going to Hyatt tomorrow to discuss my experience with the GM and hopefully will be able to shed some light on the company they are getting involved with.
March 4, 2026
Unprompted review
Reply from Vistavue
Hi Michael,
We understand the concerns you’ve raised, and we appreciated the chance to speak with you during our call yesterday—thank you again for taking the time.
During our conversation, we went through the current status of your project, the installation process, and the details of the agreement so you had a clear understanding of where things stand. At this stage, we are awaiting a confirmed dispatch date for the screen – the delay was due to unforeseen circumstances. Once we receive this, we will update you right away so you know exactly what to expect next.
If you’d like to revisit anything we discussed or have further questions, feel free to get in touch.
Our team is here to support you as the process moves forward.
Best regards,
Vistavue Customer Care Team
Great information and very helpful
Great information and very helpful. Very good listener and advisor to the customer needs.
March 4, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you so much for the kind words! We’re thrilled to hear you found the information helpful and appreciated the attentive support. Listening closely and giving solid guidance is exactly what we aim for, so it’s great to know that came through. If you ever need anything else, we’re always here to help!
Best regards,
Vistavue Customer Care Team
Advert design
Had a very constructive discussion today regards our advert. Currently in the designing stages. But victoria today was very helpful in helping us achieve our aims and objectives.
March 4, 2026
Unprompted review
Reply from Vistavue
Hi Selena,
Thank you for sharing your experience! It’s great to hear that your discussion about the advert was productive and that you’re making good progress in the design stage. We’re especially glad to know Victoria was able to support you in shaping your aims and objectives—she’ll be delighted to hear this! If you need anything as the project moves forward, we’re always here to help.
Best Regards,
Vistavue Customer Care Team
Responsive
To date, the people I have dealt with have been responsive to our needs, and changed things in a timely manner.
March 4, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you for taking the time to share your feedback. It’s great to hear that our team has been responsive to your needs and able to make changes quickly when required. We always aim to keep things straightforward and timely, so it’s really appreciated to hear that reflected in your experience.
Thanks again for your review — we’re always here if you need anything.
Best regards,
Vistavue Customer Care Team
SCAM RUN…
If you got called from them or you came across their page online… RUN the worse in the industry, 0 return from their advertisement. 2 years paying 97£ a month all gone to waste.
March 3, 2026
Unprompted review
Reply from Vistavue
Hi,
Thanks for sharing your experience—we're sorry to hear things haven’t worked out the way you hoped.
We genuinely want to help get things moving in the right direction for you. Sometimes, a fresh advert or a simple tweak to the design or messaging can make a real difference in how people respond. If you’re up for it, we’d be more than happy to go through everything with you and put together a new version aimed at boosting footfall and getting you better results.
Just drop us a message at customercare@vistavue.com when you get a moment, and we’ll work through it together. We’re here to help, and we’d really like the chance to make this a better experience for you.
Best regards,
Vistavue Customer Care Team
VERY HELPFUL
March 3, 2026
Unprompted review
Reply from Vistavue
Hi Romin,
Thank you so much for your review! We’re really glad to hear you found our team very helpful. If you ever need anything else or have any questions in the future, we’re always here to assist.
Thanks again for taking the time to share your feedback.
Best regards,
Vistavue Customer Care Team
This company are 100% the worst I have…
This company are 100% the worst I have ever had the displeasure to work with.I have read many a bad review which is why they always change their company name.
I have tried to cancel but terms and conditions are always in their favour even now they cannot display my advert where I pay for and they are showing it in southend which is 2 hours away over the dartford tunnel.Dreadful please for yourself find another company one that will do what they are paid to do or release you from a contract.
Just a reply to the below Vistavue response,We have both been very responsive to each other everytime we have contacted, so please do not state that i have not answered you, as i have still all the emails between us my problem is and always has been the way you conduct business.What good is an advert 2 hours away in a health centre that I cannot check that it is even on display,The need to do so is obvious as the one I have been paying for has not been.That is your term and conditions not mine so you have a back door to continue to take payments regardless
March 2, 2026
Unprompted review
Reply from Vistavue
Hi Gary,
Thanks for sharing your feedback. We're sorry to hear you’ve had a frustrating experience—that's not what we want for any of our customers.
Regarding cancellation, our terms and conditions are clearly laid out in the contract, and we always advise clients to read them carefully. I can see we have tried to contact you previously, but we received no response from you. However, we’d still like to review your situation, including the issue with your advert location.
We'll be in contact today to discuss your concerns.
Best regards,
Vistavue Customer Care Team
Excellent Process from the Start
Very professional customer service team. Helpful and friendly.
March 2, 2026
Unprompted review
Reply from Vistavue
Hi Roger,
Thank you so much for your kind words. It really means a lot to us.
We’re glad you found our customer service team helpful and friendly — we do our best every day, and hearing this reminds us why we love what we do.
Thanks again for taking the time to share your experience.
Best regards,
Vistavue Customer Care Team
Very easy process
Very easy process, great value and no pushy sales. The fact that they spend the time to make the advert for/with you was a game changer for me due to lack of time.
March 1, 2026
Unprompted review
Reply from Vistavue
Hi Alex,
Thank you so much for taking the time to leave this review. We’re really glad to hear the process felt straightforward and that you found good value in what we do.
We know how busy things can get, so being able to step in and help create the advert with you is something we take seriously — it’s great to hear it made a real difference.
If you ever need anything else or want support with future adverts, we’re always here to help.
Thanks again for choosing us!
Vistavue Customer Care Team
Don't sign with this awful company.
If you signed a contract with these people, get a solicitor to look it over, the terms and conditions are watery at best. It will take time but you can get your money back. There is also a facebook group for victims of this company (under their previous trading name of Direct Digital).
I am a small business and I had a meeting with a rep who conveniently no longer works with the company. We agreed a one year contract and yet after I made payment he told me he had actually signed me up for 2 years. This means the contract was null and void due to his breach but they refused to give me my money back. It took 4 months and a solicitor to get me my refund and plenty of others have gone to court to reclaim all costs.
They have since changed their name again, and after some research it seems they are notorious for this.
If you do go to court, take all of your evidence and gather evidence from others in the facebook group to prove that this company is acting maliciously. I wish I'd known about the group beforehand as I would have taken this much higher.
May 1, 2025
Unprompted review
Reply from Vistavue
Hi Olivia,
Thank you for your review — it certainly paints a dramatic picture. We’re glad your issue was ultimately resolved 8 months ago, though it’s worth noting that the resolution came after we decided it was best for both sides if we no longer continued working together. Not every client is the right fit, and that’s okay.
A few clarifications for anyone reading: our contracts don’t magically sprout extra years; any business is within its rights to rebrand; and our staff don’t disappear into the abyss—sometimes people simply change jobs. The story is far less thrilling than the version being circulated online.
As for Facebook groups, conspiracy theories, and tales of malicious intent — we’ll leave those to the internet. Anyone who wants accurate information about how we operate is welcome to speak to us directly.
Best regards,
Vistavue Customer Care Team
I have really enjoyed working with…
I have really enjoyed working with Harry and his team on the design of our video that will be place in one of our local high end hotels. The video they produced is an excellent portrayal of my business.
February 27, 2026
Unprompted review
Reply from Vistavue
Hi Betsy,
Thank you for sharing this—it’s been a pleasure working with you as well. We’re really glad to hear the video captured your business in the way you hoped.
Harry and the team put a lot of care into making sure every project reflects the client properly, so your feedback means a lot. We’re excited to see your video showcased in the hotel and hope it serves your business well.
If you ever need anything else or want to develop more content, we’re always here to help.
Best regards,
Vistavue Customer Care Team
Friendly and professional service
Friendly and professional service
February 27, 2026
Unprompted review
Reply from Vistavue
Hi,
Thank you for the kind words. We’re really pleased to hear you found our service both friendly and professional. If there’s ever anything more we can do for you, we’re always here to help.
Best regards,
Vistavue Customer Care Team
Dealings with Vijoy were fantastic
Dealings with Vijoy were fantastic, he helped me and rang me back when he said he would.
Thank you so much!
February 27, 2026
Unprompted review
Reply from Vistavue
Hi Mike,
Thank you so much for your lovely feedback. We’re really glad to hear that your experience with Vijoy was such a positive one. He prides himself on being reliable and supportive, so it’s great to know he was able to help and follow up exactly when he said he would.
If you ever need anything else, we’re always here for you. Thanks again for taking the time to share your experience.
Best regards,
Vistavue Customer Care Team
Had a great experience
Had a great experience, good communication throughout the whole process
February 27, 2026
Unprompted review
Reply from Vistavue
Hi Dawn,
Thank you for the great feedback!
We’re really glad to hear you had a positive experience and that communication felt smooth throughout the process. It means a lot to us. If there’s anything else you need in the future, we’re always here to help.
Best regards,
Vistavue Customer Care Team
Very happy with this service
Very happy with this service, advert looks great and the customer service team very helpful.
February 27, 2026
Unprompted review
Reply from Vistavue
Hi Jenny,
Thanks so much for your review! We're really glad to hear you're happy with the service and that the advert turned out well. It’s great to know our customer service team was able to help, too. If there’s anything else you need, we’re always here.
Best regards,
Vistavue Customer Care Team
Great advertisement and great value for…
Great advertisement and great value for money
would highly recommend
February 27, 2026
Unprompted review
Reply from Vistavue
Hi Terri-Ann,
Thank you so much for the great feedback! We’re really glad to hear you found the advertisement effective and good value for money. It means a lot that you’d recommend us. If you ever need anything else or want help, we’re always here to support you.
Best regards,
Vistavue Customer Care Team
Helpful courtesy call
February 26, 2026
Unprompted review
Reply from Vistavue
Hi Sam,
Thank you for your review!
We’re really glad to hear you found the courtesy call helpful. Our team always aims to make things as clear and straightforward as possible, so it’s great to know it made a positive difference.
If you ever need anything else or have more questions, we’re always here to help.
Thanks again for taking the time to share your experience!
Best regards,
Vistavue Customer Care Team
Reply from Vistavue
Hi Maria,
Thank you for your kind words!
We’re really glad to hear you found the service professional and straightforward. It’s great to know the team made a positive impression. If there’s ever anything more we can help with, we’re always here.
Thanks again for taking the time to leave a review!
Best regards,
Vistavue Customer Care Team
I am new to vistavue and have just had…
I am new to vistavue and have just had my welcome call will Pooja. She was really friendly and ensured that I have all the details on how best to run my ads through them. Thanks Pooja!
February 26, 2026
Unprompted review
Reply from Vistavue
Hi Rachel,
Thanks so much for sharing your experience!
We’re really glad to hear your welcome call with Pooja went well. She’ll be thrilled to know her guidance helped you feel confident about getting started and making the most out of your ads with Vistavue.
If you ever need a hand or want to explore more ways to optimise your campaigns, we’re always here to help.
Thanks again, and welcome aboard!
Best regards,
Vistavue Customer Care Team
Mark provided excellent customer…
Mark provided excellent customer service. I had tons of questions and he patiently listened and answered each one while also providing solutions to help make my adverts successful.
February 25, 2026
Unprompted review
Reply from Vistavue
Hi Marilyn,
Thank you so much for your wonderful review!
We’re thrilled to hear that Mark was able to provide you with excellent customer service. It’s great to know he could answer all your questions patiently and offer helpful solutions to support the success of your adverts.
Your feedback truly means a lot to us, and we’re delighted you had such a positive experience. If you need anything else or have more questions in the future, we’re always here to help!
Thanks again for choosing us.
Best regards,
Vistavue Customer Care Team
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