Vital Records Now 

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Rated 1 out of 5 stars

I placed an order for a birth certificate on 11/18/2024...It's now 7/10/2025 and still no borsht certificate. I called their customer service and they told me it will take 22-25 weeks. It's been 32 we... See more

Rated 2 out of 5 stars

Didn't processes my initial request in the beginning of April. After 4 weeks, I contacted them, they said they never proccessed my request. Then I got word they processed middle of May. After 6 weeks,... See more

Rated 2 out of 5 stars

Didn't processes my initial request in the beginning of April. After 4 weeks, I contacted them, they said they never proccessed my request. Then I got word they processed middle of May. After 6 weeks,... See more

Rated 1 out of 5 stars

I recently ordered and paid for a death certificate of my mother Carrie Ellen Kingsmore who died on July 20, 2005. She was born April 13, 1919. Vital Records sent me a death certificate of my fathe... See more

Company details

  1. Public & Local Services

Information provided by various external sources

Use the online form to order official birth, marriage, death, and divorce certificates. Order at any time and from anywhere! We help you avoid having to travel long distances, traffic, lengthy phone calls, and long lines.


Contact info

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(1,361)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a SCAM Don't Do it

This is a SCAM Don't Do it. I placed an ordered, and 4min later I noticed something. I declined my order less than 5min after I placed it, and they TOOK $40 of my money.Their is NO WAY to call them.
Find another company.
Aunnie

August 16, 2019
Unprompted review
Rated 1 out of 5 stars

I placed my order on the second week of…

I placed my order on the second week of June and it's now mid August and I have not received anything and heard anything. Then I made an inquiry they sent me an email with a timeframe and end of the timeframe still nothing. They started acting on my order when I sent an email saying I was going to file a complaint with BBB, and still nothing. They definitely charge premium but short on their claims. And Virginia Dept of whatever wouldn't accept a document DHS and USCIS accepted, go figure that.

August 15, 2019
Unprompted review
Rated 1 out of 5 stars

I have not been able to track my order…

I have not been able to track my order I emailed last week to check on the status as nothing is showing. I have not received a response back nor is there a phone number for me to call and get a live person. I paid $105 and cannot get an answer my license will expire on 8/19/19 I’ve paid the money for the marriage certificate so that I can get the new license as I would have to do it in 2020.
This is extremely frustrating and I wish someone would respond so I know what is going on.

August 13, 2019
Unprompted review
Rated 5 out of 5 stars

Great

Great! I Received my Marriage Certificate in less than 21 days.

August 13, 2019
Unprompted review
Rated 3 out of 5 stars

The service was okay

The service was okay. The biggest complaint I have is the cost. When the marriage certificate came to me, it said it cost $1.50. That said to me, I could have contacted them on my own and saved $98.50. I think the price is steep for the service.

August 12, 2019
Unprompted review
Rated 1 out of 5 stars

Way too expensive for basically getting…

Way too expensive for basically getting a copy of what I filled out on their site. Still have to do everything yourself. To top it off I found out that I could get the documents I needed much faster and with much, much less hassle by going thru the county clerk’s office web site and using their only preferred website. I got the documents I needed in 3 days instead of 3 months.

August 12, 2019
Unprompted review
Rated 1 out of 5 stars

Worst company to deal with

Worst company to deal with, hard to get a hold of, charged we way to much for what I was getting. If I would have done a little research then I defiantly would not have went with this company. They are just hard to deal with and get a hold of.

August 8, 2019
Unprompted review
Rated 1 out of 5 stars

Limited to “no” communication…

Limited to “no” communication throughout the process Long wait time for a reply. The value was not there for my need in understanding the status of the documents requested.

August 6, 2019
Unprompted review

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