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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made, durable, and maintain their shape and color even after extended use. Many appreciate the unique and colorful designs, as well as the comfortable fit and soft materials of the clothing. The ethical practices of the company, including their vegan-friendly and sustainably sourced products, are also frequently highlighted and valued by consumers. Reviewers also commend the efficient ordering process and fast delivery service. However, some people were dissatisfied with receiving incorrect sizes or products, though in some cases, the company swiftly resolved these issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Clients share positive opinions on quality, frequently highlighting the softness, comfort, and durability of... See more

Order

Users describe positive interactions with order. Many customers praise the smooth ordering process, ease of... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the quick and prompt... See more

Ethics

Reviewers express strong satisfaction with the company's ethics. Many consumers appreciate finding a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's great to find a vegan friendly ethical company, and especially brilliant when the items they sell are genuinely well made and high quality. When I received my first item I was so impresse... See more

Rated 5 out of 5 stars

Great choice of clothing. I bought two sweatshirts, one for myself and another for a Christmas gift. Both were gorgeous. The material is beautifully soft and warm and sizing is very generous. Plen... See more

Rated 5 out of 5 stars

Lovely t-shirt, nice green colour, perfect fit. Received numerous compliments when wearing it at a cosmic themed party 😊 (print on the shirt is planets and such). That, and the company’s sustainabili... See more

Rated 5 out of 5 stars

I hadn't bought from VO before. Loved their easy-to-navigate shop, their ethics/values, and their fully traceable manufacturing process. Quick delivery, great quality tee, and I love that it was c... See more


Company details

  1. Clothing Store

Written by the company

BORN FROM COMPASSION. BUILT FOR THE WILD. VO is an ethical clothing brand for anyone who feels most at home in nature, and believes in protecting it. Our ethical garments are for everyday explorers who understand that the smallest choices can have the biggest impact. Our clothing is built to last, made with respect for people, animals, and the planet.


Contact info

4.8

Excellent

TrustScore 5 out of 5

612 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Faulty sizing and poor customer service

I purchased two t-shirts of the same size. While one of the t-shirts corresponded to its size, the other was significantly larger, with a width equivalent to a t-shirt two sizes bigger. As a result, it was unwearable. I contacted the customer service team to address this, and they asked me to provide the measurements of the item, which I did. However, I was simply told that the sizing may vary. Despite the clear discrepancy in size, I was not offered any compensation or solution. The only option presented was to return or exchange the t-shirt, but since the shipping cost from my country exceeds the price I paid for the item, it was not worth the effort. I tried to leave feedback on their website, but submitting feedback was unsuccessful, and only positive reviews are visible on the site.

September 14, 2024
Unprompted review
VO logo

Reply from VO

Hi Susanna,

Thanks for taking the time to share your experience and I am sorry to hear you were not happy with the size tee you ordered. Having looked into the order, I can see that we did indeed offer to exchange the item for you or for you to return it for a refund, also letting you know that if when we receive it and measure it there is a variance from the measurements on our website size chart we would even cover the return shipping costs for you. If the item has not been worn or washed yet - we will happily exchange or refund it for you - just email in to customer support or come on to Live Chat.

Hope you can understand we tried our best here, but really sorry it didn’t work out this time.

Bests,
Katie

Rated 1 out of 5 stars

Horrible company

Horrible company, took my money and won't deal with the fact that item never arrived. Appalling communication.

September 13, 2024
Unprompted review
VO logo

Reply from VO

Hi Una,
I'm very sorry to hear that you weren’t happy with the shipping time for your order and that you had a bad experience! I wanted to look into this for you but did not find an order in your name. Can you please email our customer support or come on to Live Chat on our website so that we can look into this and resolve it for you if it has not been already

Best, Katie

Rated 5 out of 5 stars

Ordering was easy beautiful product!

Ordering was easy. Delivery was ridiculously quick. The T-Shirts were just loverlie. Exactly the same colour, print, quality and size. (We ordered larger as we use a tumble dryer so they will change after tumble dryer heat). Very affordable and above all helping safe the planet?!?. Thanks 'VO TEAM' xxx

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

I bought a t shirt which I love…

I bought a t shirt which I love and wear all the time. It is not only beautiful but great quality too.
Any issues or queries customer support are really helpful. Just an all round great experience with good ethics.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality products!

I was hesitant to buy from VO as I learned about them from an Insta advert. I had recently been disappointed by buying from another advert seen on the platform and not receiving good quality products. I had noticed a well-known musician I follow who manages their own social media and is a known vegan followed them so I decided to take a shot because I really liked that tshirt design I saw (Tree Rings).
I am so happy I did.
The 3 t-shirts I got (made in India) are made from excellent quality cotton and are the right thickness to be comfortable in warmer days on their own or under a flannel or cardigan on colder days.
The ink is very good quality and is flexible. Nice soft colors too!
I also purchased an unstructured/dad hat with an embroidery. Outstanding quality again. 100% cotton (made in China unfortunately) and lightweight. Perfect spring/summer cap. Brim and fit are perfect. One of the best caps I have and will definitely be getting lots of use!

My only criticism would be they state they ship plastic-free. My package came in a paper bag on the outside and my garments in a single biodegradable plastic bag, so technically not plastic-free even if effort was made. Would have liked to see biocompostable plastic or similar solution. I understand why they had to use it though and appreciate it was only a single bag.
Would like to see VO get B Corp certified to add even more legitimacy to their eco-freindly claims. I do believe their claims but you never really know. They are PETA and WRAP certified which is outstanding and another big reason I'll purchase from them again.

Shipping from UK to Italy took about 2 weeks from clicking the place order button. I paid for tracked shipping and suggest that option. No company can speed up or control customs so the peace of mind is nice.

So yeah, great products and service. Would recommend!

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

I was so pleased to find Vegan…

I was so pleased to find Vegan Outfitters. The joggers I bought arrived quickly and they are very good quality, thick cotton and a comfortable fit. The embroidered designs are delightful and I will certainly be buying again.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Cool designs, comfy clothes

I loved the pants and hoodie I got, the designs are beautiful and I've been wearing them for months at this point. They're super comfortable and well made, I'll be buying from them again soon.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, very easy to use website which was slick to use and the clothing was really good quality.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Love love love this company Absolutely amazing company

Absolutely amazing company
I have been buying from V O for many years and love how ethical they are
Their products are of the highest quality and I am so there for saving the chubby unicorn ( my favourite 😂)
If you want a great T Shirt that means something this is the place for you

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great value for the quality

I’ve got three T-shirts from Vegan Outfitters now- they’re great quality, really soft cotton and a good fit. The designs have stayed bright through multiple washes too.

June 1, 2024
Unprompted review

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