You're engineer called to us today Brian was his name, a gentlemen to say the least, what ever your paying him it's not enough! Highly recommend him, there's nothing he doesn't know about his profess... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.
Contact info
Westcourt Business Park, Callan, R95 PW40, Kilkenny, Ireland
- 056 775 5055
- vokera.ie
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service by Brian today
Excellent customer service
Excellent customer service from Margaret in the sales office and Niall the gas boiler engineer.
I really felt I had an expert at work…
I really felt I had an expert at work doing the service who advised me for optimal heat setting for my home. A very pleasant and chatty service man. Before he arrived I found the company were great at responding promptly to my calls. Very happy overall.
Boiler Service.
Brian serviced my boiler today and it was a joy to watch him work! He takes such great pride in his work and this is very rare nowadays. He double checks everything and his work is to the highest possible standard. I could not thank him enough. I wish we had more like him. Thank you so much Brian!
Gas Boiler Service
Excellent service provided by Gary. Extremely knowledgeable and friendly. Gary was also happy to pass on some recommendations that were beyond the work being conducted and I felt safer about the gas boiler after Gary's input.
Very happy customer
Engineer arrived on time and did a terrific job, he was very efficient and courteous !
Very happy customer
Engineer arrived on time and did a great job. Very efficient and very courteous.
Excellent service
Excellent service. I have had the pleasure of getting the same engineer for the last five years. Exceptionally friendly, professional and knowledgeable in his field. Would highly recommend.
Excellent service
We have been getting Vokera in to service our boiler for the last few years.
Every year the guys in the office let arrange a time and day, and then give us a reminder a few days before to check if someone will be at home.
Brian is the usual person who comes, and he is very punctual, and very very good at what he does.
He has also been out for a fault, and had it diagnosed and fixed in a few minutes, even having the part in his van.
Brian is also a total gentleman, and lovely to have a chat with! :)
Very thorough and efficient
This company is a joy to do business with.
This company is a joy to do business with. The ladies in the office are very friendly and efficient. And the men who service the boiler are extremely helpful. Would highly recommend them.
Boiler Maintenance and Service Review
The serviceman, Brian Tyndall was very professional, inspired confidence and gave very practical and helpful advice and options with respect to my boiler which was 15 years old.
Prompt response to my initial enquiry
Prompt response to my initial enquiry. A mutually suitable time was agreed. The Service Engineer was prompt. He was polite and worked without any trouble. The fault was found and the part replaced. Great value and great service. I would recommend.
Superb customer service and a trusted…
Superb customer service and a trusted engineer, explaining everything & always such a pleasure.
Just had my Boiler Serviced
Just had my Boiler Serviced, Great job & very helpful & Knowledgeable Service Man".liam "
Thank you
Tony.
I had my gas boiler repaired by Brian…
I had my gas boiler repaired by Brian last week. Fantastic service and a true gentleman. Couldn’t rate his professionalism any higher. A true asset to Vokera and all parts covered under the repair set price was the icing on the cake. I won’t let anyone else service my gas boiler ever again!
David Chapelizod
Fast efficient service
Fast efficient service. Got an appointment much quicker than expected. Email and phone support both good and responsive.
Delighted to give this company a review
As always first contact with head office was friendly and helpful.
Appointment made to suit us, engineer rang when on route and again friendly knowledgeable and professional, took time to explain things which was a bonus
Very efficient and friendly engineer
Very efficient and friendly engineer
Only suggestion would be to make the contact number more obvious on the Vokera website
Excellent service 👏
I was referred to Vokera by my gas installer that couldn't fix my boiler, From the initial call from Margaret to the engineer Niall that fixed my issue in no time, both were friendly and professional. I'll be recommending the company to everybody.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








