Ok guys, I appreciate the transparency. But I can't follow your argument on the lifetime deal situation. You can either aquire the company, inherit the complete userbase with all contracts and ho... See more
Company replied
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another lifetime user here cut off without warning. To add insult to injury, they just sent a long winded email doubling down saying 'if you're still there, please pay us again' or words to... See more
Company replied
Stop lying and honour your commitments. Bullshit company selling lifetime subscriptions then cancelling them. Second time for me btw. Sending emails explaining why your bullshitting isnt bullshitting... See more
Company replied
TL:DR VPN Secure “Lifetime Memberships” aren’t for life. VPN Secure profited from selling Lifetime Memberships. VPN Secure was sold to someone else who tells me they were unaware of the Lifetim... See more
Company replied
Company details
Written by the company
VPNSecure is a fast and reliable VPN service that helps you stay private and secure online. Our easy-to-use apps work on Windows, macOS, Android, and more. We support multiple protocols including WireGuard, OpenVPN, and a proprietary protocol built to bypass Deep Packet Inspection. VPNSecure protects you from hackers, surveillance, and censorship so you can browse, stream, and communicate freely and safely.
Contact info
Nassau, Bahamas
- support@vpnsecure.me
- vpnsecure.me
1.2
Bad
727 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Scam company
The new owners a Scammers.
Lifetime access got canceled.
Don't give this company your money when they screw over there customers like this.
May 8, 2025
Unprompted review
Reply from VPN Secure
Thanks for your feedback — we understand why many Lifetime users feel this way.
To clarify: when we acquired the infrastructure in 2023, it was an asset-only deal — no contracts, no payments, no liabilities from the old company were included. Despite that, we kept Lifetime accounts running for two additional years at our own cost before needing to phase them out.
We know that doesn’t change your frustration, but we are being upfront about what happened — even when it’s unpopular.
— VPN Secure Team
They are scammers
They are scammers, they promise a lifetime membership but decided after few years to cancel it. We still alive, so that's not a lifetime.
I suggest anyone to stay away, they are not trustable to deliver to their promises.
May 22, 2025
Unprompted review
Reply from VPN Secure
Thanks for your message — we understand why it feels like a scam, and we know no explanation will undo the frustration.
To clarify, the original Lifetime subscriptions were sold by a different company. When we acquired the infrastructure only in 2023 (not the contracts, payment systems, or legal obligations), we weren’t even made aware of those deals. Still, we chose to keep Lifetime accounts active for two more years — at our own cost — before eventually winding them down.
That might not meet your definition of “lifetime,” and we respect your decision to walk away. But we’re not hiding or pretending this didn’t happen — we’re answering every comment, and owning the mess, even when it’s unpopular.
— VPN Secure Team
Yet another "lifetime" member tossed by new management.
Cancelled my "lifetime" sub with no refund and only an offer of a "special discount" because of a change in ownership.
Cannot in good conscience recommend. If there was a breach of contract, take that up with the previous owners. Punishing your user base because you can't perform due diligence or properly address the issue in court with the sellers doesn't speak well to decisions being made down the road. Also, "We didn't buy the liabilities" and "The previous owners did not disclose..." sounds like you're making two separate excuses there. Not exactly super confident in either of those answers.
Consider: If you as a user bought a year now and they close up shop 3 months in, don't expect them to refund you. But you could realistically expect them to try and sell you a "special discount" plan at some other one they might acquire and keep legally distinct to avoid sharing any liability after this bombs.
Or you could just not and instead use a discount code from literally almost any YouTuber on the planet for a different VPN.
Also before they respond to this with "Yeah we know we messed up but we're here responding and taking it on the chin when it hurts", that is literally the only thing they've done right so far. Show up to say "we know we messed up and our way of making that right is showing up to say we know we messed up but would still like more money."
If the bar were any lower, it would be a trip hazard for ants.
May 22, 2025
Unprompted review
Reply from VPN Secure
Thanks for such a well-written and honest review — even if it’s critical, it’s fair.
You're absolutely right that showing up and repeating "we know we messed up" isn't enough. We’ve never expected that to win back trust on its own, but it still felt more honest than disappearing or pretending nothing happened.
As for the contradictions you pointed out — we get it. Saying "we didn't buy the liabilities" and "we weren't told about them" can sound like deflection. But both are true: this was an asset-only acquisition (no contracts, no payment records, no customer obligations), and those lifetime deals simply weren’t disclosed. No Stripe, no PayPal data, no way to verify individual LTDs were even valid — and no legal ability to chargeback the seller after the fact.
None of that excuses the way this unfolded. We should have communicated sooner. We should have handled the shutdown with more clarity. And yeah, the offer may feel like a weak consolation — but we genuinely didn’t want to shut everyone out without some path forward.
You’re right to be skeptical. And we accept the criticism. Thank you for calling it out directly.
— VPN Secure Team
Reply from VPN Secure
We understand why this feels like a scam — and we take full responsibility for how badly the situation was communicated.
When we acquired VPN Secure in 2023, it was through an asset-only sale. That means we received the infrastructure and brand, but not the contracts, payments, or legal obligations tied to the Lifetime Deals — and none of that was disclosed to us in the process.
Still, we chose to keep those accounts running for two extra years at our own cost. That doesn’t make it right in everyone’s eyes, but we didn’t disappear or pretend it didn’t happen. We’re here, answering every concern — because transparency matters.
— VPN Secure Team
There Are Hundreds of VPNs. Don't Use This One.
Hopefully all of the negative press and PR they are receiving for canceling lifetime licenses will be a lesson for this company when they inevitably go bankrupt and pivot to a new way to scam people. Arguing you didnt know what you were getting into when purchasing a company when outstanding liabilities, like lifetime licenses, should have been part of the due diligence shows a lack of basic understanding on how a business functions and proves this isn't the kind of company you'd want to trust with your internet traffic.
May 22, 2025
Unprompted review
Reply from VPN Secure
We understand why this feels like a breach of trust — especially for those who paid for Lifetime access and expected it to last.
The truth is: we didn’t buy the company — we bought only its infrastructure and branding through an asset-only sale. There were no contracts, payment data, or disclosure of Lifetime Deals included in what we received. Still, we chose to keep those accounts active for two additional years at our own cost — not to “scam” anyone, but to avoid cutting users off immediately.
We respect your decision to move on, and we’re continuing to show up and answer every message — even when it’s critical.
— VPN Secure Team
Horrible service. Avoid!
Horrible service. Apparently you have to have another lifetime subscription, even though you already paid. They say they bought an asset only deal but they were happy to inherit the monthly contracts. Avoid!
May 21, 2025
Unprompted review
Reply from VPN Secure
We hear your frustration, and we understand why this feels unfair.
To clarify: we didn’t “inherit” any active monthly subscriptions either — all paying users had to cancel with the old company (BoostNetwork Pty Ltd) and re-subscribe through our new merchant account under InfiniteQuant Ltd. We received no customer contracts, no payment data, and no legal obligations in the sale — only the infrastructure.
Still, we kept Lifetime accounts running for two more years, entirely at our own cost, hoping to offer some continuity. That may not change your view, but it’s the full picture — and we’re here to be transparent about it.
— VPN Secure Team
Removing lifetime agreements is a big…
Removing lifetime agreements is a big no no.
May 22, 2025
Unprompted review
Reply from VPN Secure
We understand — and you’re absolutely right that removing Lifetime agreements feels like a betrayal.
The truth is: we didn’t receive those agreements when we acquired the infrastructure. No contracts, no payment records, and none of the funds from those deals were transferred to us. Still, we kept those accounts active for two more years at our own cost — not because we had to, but because it felt like the right thing to do.
We know that doesn’t undo the frustration. But we’re not hiding, and we’re not ignoring feedback — even when it’s critical.
— VPN Secure Team
Reply from VPN Secure
Thanks for your feedback — we’re sorry the experience left such a bad impression.
We know the Lifetime shutdown has been frustrating for many, and while the situation was more complex behind the scenes, that doesn’t change how it felt to you. If you’d like to share more specifics, we’re here and open to hearing them — even the harsh ones.
— VPN Secure Team
Another lifetime user..
Another lifetime user... Even when they mess up like this, they start to send emails with discount on the service. I honestly was thinking about buying because they give nice discount. BUT then you want to pay - on the website they say: we accept: 7 type of options. Then you proceed to payment and you can pay with paypal or crypto - thats it. To trust these amateurs with your privacy is pure idiocy. Not mentioning old info on the website still mentioning lifetime support.. You cannot even upgrage the website and you want to resell to the people you scammed? Unbelievable. This is taken from their terms of service:
"To maintain the integrity and efficiency of our services, any account with no active login for a period of six months will be automatically erased. Please note that this includes accounts with lifetime deal access.
If you have purchased a lifetime deal but fail to connect to your account within the specified six-month period, you will lose access to the lifetime deal. It is essential to log in at least once every six months to keep your account and lifetime deal active."
How you cannot even properly update your terms of service is beyond me.
Avoid
May 22, 2025
Unprompted review
Reply from VPN Secure
Thanks for your detailed message — we understand why this came across as careless and frustrating.
You're right to point out the inconsistency: the Terms of Service should have been updated the moment Lifetime access ended, and the website payment options definitely should be more transparent. That’s on us, and we’ve already begun correcting both.
About payment, I confirm we only accept PayPal & Crypto, here in The Bahamas it's not easy to get full fledge payment service such as Stripe, but we're working on it...
We know trust isn’t earned through discounts — it’s earned through consistency and respect. We haven’t met that bar for everyone, especially Lifetime users, and we regret how it played out. But we’re still here, improving the service, cleaning up the mess, and facing the criticism directly.
Appreciate you calling this out — even if it stings.
— VPN Secure Team
Absolutely horrific what they have…
Absolutely horrific what they have done. Pure greediness and bad practise. Don't get this VPN.
May 22, 2025
Unprompted review
Reply from VPN Secure
We understand your frustration, and we’re not here to deflect.
This was a tough decision, and not one made lightly. We acquired VPN Secure through an asset-only deal — without any contracts, customer payment data, or legal obligations. Still, we kept Lifetime accounts active for two more years, fully at our own expense.
We know that explanation won’t change how it feels. But we’re continuing to respond, openly and respectfully, because users deserve answers — even when they’re upset.
— VPN Secure Team
DO NOT GET THIS SERVICE!
Absolute scam artists who treat their customers like the most disposable garbage. Honestly get any other service. They cancelled “lifetime”, LIFETIME subscriptions for all holders because “they weren’t contributing to the revenue”. I don’t know if they don’t understand what lifetime means! Absolutely scummy behaviour, DO NOT BUY!
May 21, 2025
Unprompted review
Reply from VPN Secure
We hear you — and we understand why this feels unacceptable.
To clarify, when we acquired VPN Secure in 2023, it was an asset-only deal. We didn’t receive customer contracts, payment data, or funds from any of the Lifetime subscriptions. Despite that, we chose to keep those accounts active for two additional years at our own cost.
We know that doesn’t change how this feels. But we’ve responded to every message, taken full responsibility for our communication gaps, and continue to show up — not to sell, but to be transparent, even when it hurts.
— VPN Secure Team
Really disgusting company
Really disgusting company. they steal lifetime subscriptions. don't do business with this company. they lie, steal and can't be trusted.
May 19, 2025
Unprompted review
Reply from VPN Secure
We understand why many Lifetime users feel this way, and we won’t try to dismiss your frustration.
When we acquired VPN Secure in 2023, it was through an asset-only deal — meaning no contracts, no payment data, and no legal obligation to previous deals. Despite that, we kept those accounts active for two additional years at our own expense.
That doesn’t erase the disappointment — but we’re not hiding from it either. We’re here, still answering, because we believe transparency is better than silence.
— VPN Secure Team
Pretty despicable practices
Pretty despicable practice to cancle peoples liences out from under them. Seems like they are not trustworthy will never do business with them
May 21, 2025
Unprompted review
Reply from VPN Secure
We hear you — and we understand why it feels like a betrayal.
What happened was the result of an asset-only acquisition in 2023. We didn’t receive legal contracts, payment records, or funds from previous Lifetime Deals. Still, we kept those accounts running for two extra years at our own cost, rather than shut them down immediately.
That doesn’t excuse the disruption or the frustration it caused. We’ve done our best to explain the situation openly, even if the outcome isn’t what anyone wanted.
— VPN Secure Team
Ready for a class action lawsuit?
When I paid for a lifetime subscription for VPN Secure, it wasn't cheap. Now, much less than a lifetime later, I've been dumped by VPN Secure. In my spam box I found an email they sent explaining that though they were profitable even while providing service to all their members, including the lifetime members, the profits were not enough for their "three person team," so they're tearing up my lifetime contract and I'm literally dead to them. Then they made me a gracious offer to start paying them subscription fees! Like I would want to support that kind of behavior with my money! Seriously, they have the money to support all of us and still profit. They just don't think they need to, because valid contracts that become inconvenient can be ignored. I would totally co-sign on a class action lawsuit. If this is how they treat us, then we really should just make a corpse of this comany and divide up amongst ourselves the shreds of assets they have left. It's not what we paid for, but at least they get what they deserve.
May 20, 2025
Unprompted review
Reply from VPN Secure
We understand your frustration — and you’re absolutely right that this feels like a betrayal.
But to clarify: when we acquired VPN Secure in 2023, it was through an asset-only sale. That means we did not inherit the original company entity, contracts, or customer payments. We received the infrastructure, the brand, and a user base with no revenue tied to it.
Still, we chose to keep Lifetime accounts active for two additional years, entirely at our expense, while rebuilding broken systems and trying to stabilize the service. That may not feel like enough — and we accept that.
We’re not here to silence criticism or dodge accountability. We’re here, responding transparently, even when we know the answer isn’t what people want to hear.
— VPN Secure Team
Cancelled my lifetime license without…
Cancelled my lifetime license without any notice. I paid for a lifetime license, I expect to be able to use that license forever.
May 21, 2025
Unprompted review
Reply from VPN Secure
We understand why this feels unacceptable — and we agree that communication should have come much earlier.
To clarify: when we acquired VPN Secure in 2023, it was through an asset-only sale. That means we didn’t receive contracts, payment records, or legal obligations from the original company — only the infrastructure and brand. Still, we chose to keep Lifetime accounts active for two extra years at our own cost, even without receiving a cent from those deals.
We know that doesn’t change how this feels on your end, but we’re here, responding to everyone, and owning the decision — not hiding from it.
— VPN Secure Team
SCAM
SCAM!
Avoid at all costs. VPN Secure has been aquired by scammers who will take your money, cancel your service, and demand more money. Avoid!!
May 20, 2025
Unprompted review
Reply from VPN Secure
We hear your anger — and we understand why you see it that way.
But just to clarify: when we acquired VPN Secure in 2023, we didn’t receive a cent from the Lifetime Deals, nor the legal contracts tied to them. What we did receive was a broken infrastructure and thousands of unpaid accounts we chose to keep running, at our own cost, for two extra years.
That may not change your view — and we respect your decision to move on. But this wasn’t a money grab. It was a messy, painful attempt to keep the service alive. And we’re not hiding from the backlash, even if it hurts.
— VPN Secure Team
terrible
terrible, unrelated to the rest of the controversy, it just doesn't work at all
May 1, 2025
Unprompted review
Reply from VPN Secure
Thanks for the blunt feedback — that’s something we take seriously.
If the app or connection isn’t working at all, that’s not acceptable. We’d really appreciate the chance to help troubleshoot or at least understand what went wrong. You can reach our support team anytime at support@vpnsecure.me.
Regardless of the recent controversy, your service should work — period. If it didn’t, we owe you better.
— VPN Secure Team
Very Poor Management; Complete failure and not to be trusted
Is lifetime subscription cancellation the correct decision?
They claim that they did not know about these subscriptions when they bought the business.
How can you trust someone with your data and privacy who started a business and was either tricked or could not check properly what they are signing up to. These are supposedly a software company and rigorous checks should be their routine.
Secondly, how can one trust doing business with someone who do not honour or respect their clients. They found out about clients and instead of writing to them with offers or grace period, they just disconnect them with no respect.
They could have offered us 2 years grace period. They could send notification through the app if they were that bright in using software.
Neither the competency nor business skills have been shown in this case.
May 4, 2025
Unprompted review
Reply from VPN Secure
Thanks for sharing your honest thoughts — we understand why this came across as careless and unprofessional.
To clarify one part: we did offer a two-year grace period. From the moment we acquired the infrastructure in 2023, we kept all Lifetime accounts active without interruption or payment. That access continued until April 2025 — entirely at our own cost — even though those subscriptions were not disclosed, not transferred to us legally, and we never received revenue from them.
You’re right that we should have communicated earlier and more clearly. Our initial silence created confusion, and by the time we sent out notices, delivery rates were already unreliable due to the age and state of the email list. That’s a failure we own.
We hear you loud and clear: trust is earned, not claimed. And in this case, we didn’t earn it with how this transition was handled.
— VPN Secure Team
Lifetime Member Lied To - New CEO Stole Paid Service
Lifetime subscription customer here. I noticed my VPN membership was stating the subscription expired April 27th, 2025 with no other publicly available explanation. As I work in IT with experience hosting services I assumed this would be a temporary error and in a couple days would be resolved. I tried again on April 28th and I sent an email to their support team. April 29th I sent a follow up email as I got no response and no SLA timeframe.
April 30th I got a marketing email falsely claiming the lifetime membership I purchased is no longer valid but if I pay monthly I can continue my membership. All because the CEO did not do any research into the company they purchased, complained about the risks they took in buying something, and their buyers remorse. Obviously I sent a response outlining how it is not the customers fault the venture capitalists makes mistakes sometimes. Making the anecdote this is no different than buying a house only for the bank to steal the keys and offer to rent the house the customer already paid off.
In response I got canned marketing emails telling me to pay for the service. A claim that an email was sent to me prior with a warning that this was going to happen. Going on to tell me if I have a problem with this go talk to StackSocial (which I never used nor did I mention prior) for a refund.
So I ignored the copy pasted email response and have been looking into legal action in small claims court to set a precedent for future technology service customers.
May 10th I get a mass update email from the new CEO with some bold and fictitious claims. Suggesting customers should know when service providers change ownership (without ever getting emails to notify the customers of this). Another marketing pitch to sell customers on a product they just had stolen from them but now on a monthly charge when their prior license was already paid off in full.
An offer to customers to come to Trust Pilot and rate the product. Which I am doing now and will mass copy this review to other similar rating websites.
And a guarantee from the new management. Quote "You will never hear about Lifetime Deals from our company — we never offered them, and we never will."
Which that is a lie because we would not have a lifetime membership with VPN Secure if VPN Secure never did offer those memberships. You can see the terminal liar of a CEO making lie after lie.
Finally May 17th a new new mass email coming out claiming this email is not a sales pitch. Later at the bottom of the email there is a sales pitch with advertised prices pushed onto customers who had their memberships revoked without notice.
In this final email the CEO finally admits they were lying about notifying people about their memberships being terminated. Blaming the email servers rather than taking accountability. For those not in tech. If an email is not sent correctly, it will very quickly send back a report to the sender that the email does not exist or failed to send. Go ahead and try emailing a fake email address like WeValueLifetimeMembers@)vpnsecure.me and it will send you a reply that the email failed to be received. As someone with decades of IT experience I can assure you their IT team doesn't need a high school degree to figure that out if they did actually send notification emails. Assuming the CEO is literate enough to understand this so far.
And then they threw out some random dollar figures without any validity, and a long history of lying to their customers. If they were serious about trying to save face, they would post an earnings report in that email to prove they are being honest as they have negative rapport, getting worse each day.
The CEO went on to cry more about how unfair it was they were not told about the company details before buying the company and then literally switching gears to immediately admit they should have googled the company once to prevent their fictional and emotional strife. Reality is they thought of this company life a home they can flip. Steal the keys and rent to the home owners for a venture capitalist profit.
They then bemoaned about their rights and how they can take away memberships. Which begs the question. Why would anyone ever touch their product again if the new CEO is already setting themselves up again to again cancel memberships again and again to make people pay again and again for the same thing they already paid for.
They ended the email claiming to not copy paste their responses when literally the responses they do give are word for word, character by character, exactly the same.
The new CEO and their new design is built on lies, greed, deception, crime, profiteering, venture capitalism.
1) Spread the word
2) Boycott VPNSecure
3) Take legal action
Update
Company response: CEO hates free market capitalism, will burn company down for a quick buck
April 24, 2025
Reply from VPN Secure
Updated Answer: ⬇️
We’ll just clarify one thing here, Tyler:
We don’t hate free market capitalism — we’re living the harsh side of it. We inherited only the technical assets, none of the cash or contractual liabilities, and we’ve been transparent about that from the start.
If we were here to make a “quick buck,” we would have shut the whole thing down quietly. Instead, we stayed, answered every angry review (including yours), and tried to keep things afloat with limited resources.
We get that you won’t believe us — that’s your right. But no matter what, we’re still showing up, even for the harshest feedback.
— VPN Secure Team
Original Answer: ⬇️
Thank you for taking the time to write such a detailed and passionate account — even though it’s deeply critical, we read every word.
We won’t try to refute every point — clearly, trust has already been broken, and nothing we say here will reverse that. But we do want to make one thing clear:
VPN Secure was not purchased as a company — it was acquired via a stripped-down, asset-only transaction. That means: no contracts, no payment records, no user revenue from LTDs, and no continuity of the original business entity. What was transferred were technical assets — not legal obligations. That’s not “venture capitalism.” It’s an unfortunate legal and operational distinction that affects many distressed sales in the tech world.
Still, we chose to keep LTD accounts running for 2 more years at our own cost, because even though we weren’t obligated, we felt the right thing was to give users continued access while we figured things out. We also sent multiple messages, but due to a 20%+ bounce rate and delivery throttling (yes, you’re right — transactional vs mass delivery is very different), many simply never reached inboxes. We’ve acknowledged that failure many times now, including in the May 17th email you referenced.
You are absolutely within your rights to pursue action, warn others, or walk away. We haven’t hidden, deleted reviews, or disabled our Trustpilot page — we’ve shown up and responded, even when it hurts.
Not everyone will accept our explanation. That’s fair. But we hope you find a provider that better meets your expectations, and we sincerely regret that this was your experience with us.
— VPN Secure Team
After what they did to lifetime users, you shouldn't be giving any of your money to this company.
Basically after what they did to lifetime users, you shouldn't be giving any of your money to this company and just go else where.
Basically as simple as that.
May 20, 2025
Unprompted review
Reply from VPN Secure
Thanks for your message — we understand that, for many Lifetime users, trust has been broken beyond repair.
We’ve explained the situation openly, but we also know that explanations don’t undo the outcome. We respect your choice to go elsewhere and appreciate that you took the time to speak up.
— VPN Secure Team
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