Ok guys, I appreciate the transparency. But I can't follow your argument on the lifetime deal situation. You can either aquire the company, inherit the complete userbase with all contracts and ho... See more
Company replied
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another lifetime user here cut off without warning. To add insult to injury, they just sent a long winded email doubling down saying 'if you're still there, please pay us again' or words to... See more
Company replied
Stop lying and honour your commitments. Bullshit company selling lifetime subscriptions then cancelling them. Second time for me btw. Sending emails explaining why your bullshitting isnt bullshitting... See more
Company replied
TL:DR VPN Secure “Lifetime Memberships” aren’t for life. VPN Secure profited from selling Lifetime Memberships. VPN Secure was sold to someone else who tells me they were unaware of the Lifetim... See more
Company replied
Company details
Written by the company
VPNSecure is a fast and reliable VPN service that helps you stay private and secure online. Our easy-to-use apps work on Windows, macOS, Android, and more. We support multiple protocols including WireGuard, OpenVPN, and a proprietary protocol built to bypass Deep Packet Inspection. VPNSecure protects you from hackers, surveillance, and censorship so you can browse, stream, and communicate freely and safely.
Contact info
Nassau, Bahamas
- support@vpnsecure.me
- vpnsecure.me
1.2
Bad
727 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Badly handled
Had a lifetime account with this company. Then all of a sudden one day my VPN stopped working. Emailed tech support and received a reply saying all lifetime accounts had been discontinued. This was without any notice whatsoever. VPN said they had notified customers of lifetime accounts via email, and this may be in my spam folder. No such email was received. To add insult to injury, I now keep receiving what I would describe as marketing emails asking me to sign up to a new subscription service.
Edit Dear VPN, thanks for responding to my feedback. I would like to point out that I have now had my Gmail address for many years. Long before VPN sent the receipt for my lifetime subscription to this email address in 2018 therefore not aware of why there was a problem contacting me before disconnection. If there had been just one follow-up email from VPN encouraging former lifetime subscriptions to take out a payment plan, I would have not bothered with this review, but multiple?
May 18, 2025
Unprompted review
Reply from VPN Secure
Updated Answer: ⬇️
Thanks for the follow-up, Michael — and you're absolutely right to question the difference.
To clarify: it’s not the same thing to send a one-off transactional email after purchase (which works fine), versus sending a mass email blast to an aged database 5+ years later. That blast triggered a 20%+ bounce rate, which caused our delivery provider to temporarily suspend sending — and by then, many users had already missed the original message.
We later moved to MailJet and verified the list using EmailListVerify to avoid repeat issues, but by then the damage was done. That’s not an excuse — it’s just the technical reality behind why some people, like you, never got the notice.
We understand how this all feels. We tried to make the best of a flawed situation, but clearly fell short in the execution. Thanks again for calling it out.
— VPN Secure Team
Original Answer: ⬇️
Thanks for your message — and we understand why this left such a bad impression.
We did attempt to notify users by email, but due to the age of the list, over 20% of messages bounced, and many others were flagged as spam. We later moved providers and verified the database to try again, but clearly it still didn’t reach everyone in time — and for that, we take responsibility.
As for the follow-up email, we understand it may feel like a marketing push, but it was genuinely intended to explain what happened clearly and transparently — and to offer a path forward, not pressure anyone.
We appreciate the time you spent with VPN Secure, and we're sorry this is how it ended.
— VPN Secure Team
another lifetime user here cut off…
another lifetime user here cut off without warning.
To add insult to injury, they just sent a long winded email doubling down saying 'if you're still there, please pay us again' or words to that effect.
Their way of saying "if you're still there, this one's for you" is actually just an opportunity to buy another subscription.
Their bought something - claimed to have no knowledge of the lifetime subs, then just cut us off.
Disgusting. Avoid like the plague.
Even the reply below reals for chatgpt Bullwinkle. The not 'running away' they're referring to, is deactivating all of our accounts without so much as a warning. It's truely shameful.
May 18, 2025
Unprompted review
Reply from VPN Secure
Updated Answer: ⬇️
Thanks for the follow-up — and for calling us out directly.
You're right to say the way this played out doesn’t inspire trust. The deactivation came far too abruptly, and while we did send advance notice, it's clear it didn’t reach many of the people it should’ve. That failure is on us.
We’ve never claimed this was handled perfectly — only that we’re trying to face the fallout transparently. That means showing up, even when we’re being called out, and responding to frustration with honesty rather than defensiveness or silence.
No excuses — just a tough situation we’ve tried, however imperfectly, to handle head-on.
— VPN Secure Team
Original Answer: ⬇️
We understand how that email may have come across — and we’re not surprised it landed poorly.
Our intent wasn’t to pretend nothing happened or to spin this into a sales pitch. We sent that message because many users told us they never received the original notice — and we wanted to make sure everyone knew what happened, even if it was too late to fix it.
We did inherit the infrastructure, but not the contracts, customer records, or payments. Still, we kept Lifetime accounts active for two extra years — not because we had to, but because we felt it was the least we could do.
We know that doesn’t make it right in your eyes. But we’re still here, answering honestly, and not running from the backlash.
— VPN Secure Team
Crooks
VPN secure are crooks. They don't honor an agreement that they are responsible for. I will never use them again, or recommend them to anyone. Digital theft goes both ways.
May 15, 2025
Unprompted review
Reply from VPN Secure
We hear your anger — and we won’t try to convince you otherwise.
What we can say is this: we didn’t inherit any legal agreements, contracts, or payments from the previous company. This wasn’t a full acquisition — it was an asset-only deal. Still, we kept Lifetime accounts running for two extra years at our own cost.
You don’t have to forgive us. But we’re not hiding, and we’re not pretending this didn’t hurt people. We’re just being upfront — even when it costs us.
— VPN Secure Team
Scummy company now
Scummy company now
Cancel lifetime licenses because they didn't know about them.
They should have canceled every single subscription instead of picking and choosing the ones they wanted
May 1, 2025
Unprompted review
Reply from VPN Secure
Thanks for your feedback — and we get why it feels that way.
To clarify: all active paid subscribers had to cancel and re-subscribe under the new company because we didn’t receive access to the previous merchant accounts (PinPayments or PayPal). No one was “grandfathered in” unfairly — except Lifetime users, who actually did continue to get access for two more years without interruption or payment, entirely at our cost.
That’s not us picking and choosing. It was a messy handover, and we tried to handle it the best we could — even if it didn’t land right.
— VPN Secure Team
Had lifetime subscription had it…
Had lifetime subscription had it cancelled. They claimed to of sent two emails in regards to the life subscription cancellation. Due to the amount of important emails going in to my spam I check mine once month at least and I saw nothing over 24 months. Reading some of the responses they claim 20% bounce back rate at this point don't you realise you need to put a message else where?! You put of put a pop up or banner in the app or on the website.
Also claimed they know nothing about lifetime subscription model. Ever heard of something called Google? Before buying I would of at least spent a good day researching what I was buying on the web as it's a web based product.
I find first and only email I've seen to be very poor email or explanation. As you said you kept the lifetime subscription running for a good 24 months at your cost. So you had time to work out a better way of dealing with this instead of shooting your self in the foot.
I completely get what you have done and why but the way you have handled it is the problem. If you had dealt with this more professionally my sympathy levels what had been better and more understanding. But I think your attitudes and the way you have dealt with it has done you more damage then anything.
In regards to the actual VPN service it was slow and mean very slow compared to the other one I use which is BulletVpn who I get just below my internet service speed of 500. Also the customer service of bulletvpn is incredible ask them for made files no issues to I could cover my network no issue. The team there are on the top of there game.
I wish the new owners good luck but I think you have done more damage than good at this point and I hope you learnt some valuable lessons.
May 17, 2025
Unprompted review
Reply from VPN Secure
Thanks for laying this out so clearly — your message is one of the more thoughtful critiques we’ve received, and we genuinely appreciate it.
You're absolutely right that we should’ve communicated earlier and more effectively. Relying on email alone — especially with an old list, high bounce rate, and no redundancy like app banners or login prompts — was a huge oversight. We missed the opportunity to get ahead of this before frustration boiled over, and we take responsibility for that.
As for the decision itself: we didn’t know about the Lifetime Deals when we acquired the infrastructure, and we weren’t given contracts, payment records, or access to the prior merchant accounts. But none of that excuses the poor handling of the situation after we found out. We tried to do the right thing by keeping the accounts active for two more years, but you're right — we should’ve used that time to develop a clearer, more respectful path forward.
We’re not here to dodge blame. This was mishandled, and we’re learning that the hard way.
We’re grateful you took the time to write this — and we wish you the best with BulletVPN. They sound like they’re doing it right.
— VPN Secure Team
Company did not honor their existing…
Company did not honor their existing lifetime customers
April 28, 2025
Unprompted review
Reply from VPN Secure
We understand why that feels like a betrayal — and we know no amount of explanation can undo that disappointment.
To clarify: we didn’t acquire the company itself, just its infrastructure and software — no contracts, no revenue, no customer payment data. That’s why we couldn’t “honor” deals we weren’t legally or financially part of. But we still kept those accounts active for two more years at our own cost.
It’s not the outcome you wanted, and we understand why you’re walking away. But we’ve tried to handle this with transparency — even if the decision remains unpopular.
— VPN Secure Team
Do not trust this company
Do not trust this company. I'm yet another customer who's had their lifetime account suddenly revoked. If you buy out the company you should honour existing customers. You are using their IP and company name, you took their existing customer account. You didn't just buy their assets. I hope the company goes under, the sooner the better.
May 17, 2025
Unprompted review
Reply from VPN Secure
We understand your anger — and we’re not going to try to spin it.
You’re right that we’re using the infrastructure and the brand. But the deal was an asset-only acquisition — not a company buyout. We didn’t receive the contracts, revenue, or customer payment data. That means no legal obligation to honor past deals — but we chose to keep Lifetime accounts active for two more years anyway, fully at our cost.
We know that doesn’t make it feel any less like a betrayal, and we accept that. But we’re not hiding from criticism — we’re here, owning the fallout, and doing our best to rebuild something better.
— VPN Secure Team
Stop lying and honour your commitments
Stop lying and honour your commitments. Bullshit company selling lifetime subscriptions then cancelling them. Second time for me btw. Sending emails explaining why your bullshitting isnt bullshitting does not change the fact that it is indeed bullshit. Do not buy vpn from this company - you cant trust a word they say.
May 17, 2025
Unprompted review
Reply from VPN Secure
We understand how angry this feels — especially if you’ve experienced something like this before with another provider.
We're not here to convince you it wasn’t a breach of trust. From your perspective, it absolutely was. What we are trying to do is explain what happened without hiding: the previous company sold Lifetime Deals, then shut down. We bought the infrastructure — not the company, not the contracts, and not the revenue. No legal ownership transferred, just servers and code.
Still, we chose to keep LTD accounts running for two more years at our own expense. That might not redeem the situation, but it was never about pretending we didn’t care.
You don’t have to trust us — but we won’t stop being honest about what happened, even when it costs us.
— VPN Secure Team
Absolutely discusting behaviour
Absolutely discusting behaviour. Why cancel lifetime subs and disrespect your customers so badly. I'm not a customer but know of people who have been hurt by this.
May 17, 2025
Unprompted review
Reply from VPN Secure
Thanks for speaking up — even if you weren’t directly affected, we understand why this decision has caused frustration.
We didn’t cancel Lifetime accounts lightly, and we know how much trust was lost in the process. Our goal wasn’t to disrespect anyone — it was to keep the service running after inheriting a situation we weren’t fully prepared for. That’s not an excuse, just the truth.
We appreciate that people are standing up for each other — and we’ll keep owning our side of the story, even when it’s not well received.
— VPN Secure Team
After years of good service I have had…
After years of good service I have had really good value for money, I live in the real world and fully understand the new company's point of view and have subscribed again this afternoon. I have alway understood there is no such thing as a free lunch and have been at the trough long enough not to feel hard done to.
May 17, 2025
Unprompted review
Reply from VPN Secure
Thank you — sincerely — for this level-headed and generous message.
We know this situation has been difficult for many users, so hearing from someone who sees the bigger picture really does matter to us. We're grateful you felt the service delivered strong value over the years, and even more so that you’ve chosen to stick with us.
We’re committed to making sure your continued trust is rewarded with a product that’s worth it.
— VPN Secure Team
The Biggest Middle Finger You Could Give Your Customers
I, like many others, woke up to find my lifetime subscription wiped without warning. No email, no explanation ... just gone. If this is how the new owners treat loyalty, then it’s clear they don’t value having customers at all. A cash grab at the cost of trust and reputation. I’ve already moved to another provider, and I suggest everyone else do the same. To the new owners: enjoy your short-term profit; they’ll be the only thing left when your user base vanishes.
May 16, 2025
Unprompted review
Reply from VPN Secure
We hear you — and you're right that this felt like a slap in the face to many Lifetime users.
To clarify, we did send emails (two, in fact), but with a contact list that was years out of date, bounce rates above 20%, and spam filtering issues, many didn’t receive them. That’s on us — and we take full responsibility for that failure in communication.
As for wiping accounts: we didn’t do it overnight. We kept every Lifetime account active for two full years after the acquisition, without receiving any revenue from those subscriptions. That doesn’t make it feel better — we get that — but it wasn’t a sudden cutoff or a scheme to squeeze more money out of people.
We knew this would hurt, and we understand why many customers left. We’re not here to defend every decision — just to own it.
— VPN Secure Team
lifetime subscription cancelled abruptly
I woke up today to find my lifetime subscription cancelled. Now they're offering the same service at a "discount". This absolutely seems like a money grab 😡😡😡
May 17, 2025
Unprompted review
Reply from VPN Secure
We get why it feels that way — and we're not here to downplay your frustration.
When we acquired VPN Secure in 2023, it was an asset-only purchase. We didn’t inherit the contracts, revenue, or legal obligations tied to Lifetime Deals. But instead of cutting off access immediately, we kept those accounts running for two more years entirely at our expense — knowing full well many would still see this as a betrayal.
We understand if you see this as a deal-breaker. We're not trying to spin it — just being honest about the situation we walked into, and how we tried (imperfectly) to handle it.
— VPN Secure Team
New management, poor decisions.
Got bought by a shitty company who is not honoring "lifetime" subscriptions. It wasn't even really a lifetime. It maxed out the days counter at 9999. I was already at roughly 5000. I hope they implode. If I have to pay annually I'm going with proton.
May 17, 2025
Unprompted review
Reply from VPN Secure
We hear you — and we respect your choice to move on.
The original “Lifetime” deals were sold by a different company, and while the counter may have said 9999 days, we know many users still had years remaining. When we acquired VPN Secure through an asset-only sale in 2023, we didn’t get the contracts, payment records, or legal obligations. But we kept those accounts active for two more years at our own cost — not to erase the past, but to offer continuity where we could.
We understand that’s not enough for many of you, and we accept the backlash. Whatever you decide next, we appreciate the time you spent with us.
— VPN Secure Team
Deleted my lifetime access.
Deleted my lifetime access.. they can’t be trusted
May 17, 2025
Unprompted review
Reply from VPN Secure
We understand your frustration, and we’re not asking for your trust — only to be clear about what happened.
The original Lifetime Deals were sold by a different company (BoostNetwork Pty Ltd). When we acquired VPN Secure in 2023 through an asset-only sale, we didn’t receive contracts, customer payment data, or legal obligations. Still, we kept those Lifetime accounts running for two more years at our own expense.
It wasn’t the outcome you deserved — but we didn’t take this lightly, and we’ve done our best to be honest about the situation.
— VPN Secure Team
So much for "Lifetime"
I, too, was one of the "lifetime subscribers" who did not receive what I paid for. Even long before my service was unceremoniously canceled, I hadn't bothered to use the service for several years because it was clunky and made accessing the internet much more difficult for me. I rarely complain about products, but the sheer audacity of this company to ask me to pay more for something I've already purchased and that they have reneged on is perhaps the most disrespectful thing I can think of they can do to a former customer. Don't waste your time with a company that thinks they can get all the benefits of buying a business and accept none of the liability... the customers didn't wrong you... if anyone did, it's the ones you acquired the company from.
April 26, 2025
Unprompted review
Reply from VPN Secure
We understand — and you're absolutely right that customers shouldn’t be punished for a deal they had no part in structuring.
When we acquired VPN Secure in 2023, it was an asset-only sale. That means we inherited the infrastructure, code, and platform — but not the contracts, payment records, or legal obligations tied to Lifetime subscriptions. Still, instead of cutting LTD users off immediately, we kept accounts active for two more years — entirely at our own expense.
It wasn’t about shifting blame or disrespecting customers. It was a bad situation we tried to handle as transparently as we could, even when we knew it wouldn’t land well.
We sincerely regret that it came to this — but we’re here, owning the fallout, even if we can’t undo it.
— VPN Secure Team
Won’t honour lifetime subscription
Won’t honour lifetime subscription. New owners say they didn’t know but a simple google search shows the existence of these accounts. Why would you buy a company without conducting a simple google search? They don’t value their customers, avoid!!!
May 17, 2025
Unprompted review
Reply from VPN Secure
We hear you — and you’re right that a Google search could have revealed past Lifetime offers. But a public listing isn’t the same as access to internal records or legal disclosures during a sale.
We acquired VPN Secure through an asset-only deal — no contracts, no revenue data, no liabilities. Once we discovered the LTD situation, we didn’t cut and run. We kept those accounts active for two extra years, even without any incoming payments tied to them.
It wasn’t about devaluing customers. It was about salvaging what we could, while being upfront — even when it cost us. We know that doesn’t fix it for you, but we’re not hiding from the backlash.
— VPN Secure Team
Very deceptive company
Very deceptive company. They cancelled my lifetime subscription from 2017, which defies the meaning of "lifetime". I wouldn't recommend spending a cent on this VPN, especially when there are better alternatives that have many more servers.
April 29, 2025
Unprompted review
Reply from VPN Secure
We understand your frustration — and we’re not going to try and sugarcoat it.
When we acquired VPN Secure in 2023, it was through an asset-only sale. That means we didn’t acquire the company entity, contracts, or revenue tied to those Lifetime deals. Still, we kept those accounts active for two more years at our own cost — knowing full well it wouldn’t feel like enough from your side.
We know many users, like yourself, have moved on to other providers, and we respect that choice. But we’ll continue to be transparent about the reality of the situation, even if it doesn’t change how it feels.
— VPN Secure Team
Stupid cancelation of lifetime account
May 17, 2025
Unprompted review
Reply from VPN Secure
We understand why this feels like a slap in the face — no amount of explanation changes the fact that, from your side, you paid for something that’s no longer there.
We tried to handle a complicated, messy legacy the best we could, but we know that for Lifetime users, it will never feel like enough.
We hear you, and we respect your frustration.
— VPN Secure Team
Deceptive Practices and Poor Customer Service
I purchased a "lifetime" subscription to VPNSecure, trusting that the service would be available for as long as I needed it. However, without any prior notice, my account was abruptly deactivated. The new owners claimed they were unaware of these lifetime deals upon acquisition, which is hard to believe given the widespread availability of this information online.
To make matters worse, there was no communication until after the service was terminated. I reached out multiple times through their customer portal but received no response. Instead of honoring the original agreement or offering a refund, they proposed discounted plans, expecting me to pay again for a service I had already purchased.
This experience has been incredibly disappointing. I feel misled and undervalued as a customer. I cannot recommend VPNSecure to anyone seeking a reliable and trustworthy VPN service.
March 3, 2025
Unprompted review
Reply from VPN Secure
Thanks for sharing your experience — we fully understand why you feel misled and disappointed.
We should have communicated earlier. That was one of our biggest failures, and no excuses change that. When we acquired the infrastructure, we didn't get any access to payment records, contracts, or customer payment data, which also meant we couldn’t process refunds (since we had no way to verify or issue them).
That said, we know from your side, it just feels like a broken promise — and we respect that you no longer trust us. Regardless, we appreciate you took the time to speak up, and we’ll continue to answer every message openly, even if we can’t fix the past.
— VPN Secure Team
They sold a Lifetime deal to me and…
They sold a Lifetime deal to me and later stopped it! As simple and ridiculous as that. Now, they are sending lengthy emails which add insult to the injury.
May 17, 2024
Unprompted review
Reply from VPN Secure
We understand why those emails might feel like adding insult to injury — that was never our intention. We’ve been trying to explain the complex situation openly, but we recognize that for Lifetime users like you, the result feels simple and unacceptable: you bought a deal, and it was later ended. We won’t try to sugarcoat that, and we respect your frustration.
— VPN Secure Team
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