VPN Secure Reviews 727

Cancelled account and sent noticed after the fact, gave a bad customer experience. Does not value the customer that has already paid. Then offered you the chance to pay again, with no time prior to find a better service. Do no give them your money, as they'll just cancel your account and ask for more money.

They do NOT honor their lifetime subscriptions.

Edit to response.

If you only got the assets and no liability or payment, liabilities and obligations you should have then cancelled ALL of the subscription. You can’t have it both ways.

Edit for second response: Thanks for the clarification.

There are a million VPNs out there, and I would HIGHLY recommend spending your hard earned money on a more worthy candidate. This company decided honoring the deal they made with their customers and providing their customers with the service that they paid for isn't something they are interested in doing anymore. If they will refuse to provide the service customers already paid for why should you expect them to honor any new deals? This company has lost all trust and goodwill and I highly recommend you spend your money elsewhere.

Give the money back then. For all the people visiting this site, don't buy anything from this company. It's literally a scam

How could you cancel a lifetime membership and then charge people to get it again? WTF. All because you only wanted "assets" when you acquired the company. This is horrible service. NOBODY needs to sign up again with this company.

I had purchased a lifetime account and after a number of years, that service was cancelled as part of the purchase of the company by a new owner because it deemed not profitable. This is a scam at the highest level possible. Avoid using them if you can and find another reliable VPN provider.

Regardless of how the company was acquired, it feels like a scam; the least the company could have done is extend the period before cutting off the service and make best efforts to communicate with those impacted; none of which happened. How can we trust services offered by scammers going forward?

I am one of the many who woke up this morning with my lifetime subscription abruptly cancelled without notice. The company has been purchased by a dishonorable money-grabbing entity that doesn't care about your privacy or their commitments. You should run to literally any other VPN. To the new owners: May all your profits burn.

This product was worth the couple of bucks a year when I signed up for a lifetime subscription. It’s basic and not anywhere near as robust or feature packed as many of the top rated VPN options.
So thinking you’re being magnanimous offering $55/yr subscription would be just completely laughable if it wasn’t so arrogantly condescending.
Yeah I get they got screwed. And that sucks. But the answer is not to screw your customers.
Already switched to a competitor and will never go back.

UPDATE/EDIT
Thanks for the human reply. Props for the guts that takes. And the confidence in the belief of your decision.

Here’s the thing. Had you made the case 2 years ago when you bought the brand and said what you are now saying, then maybe, things would have worked out so much better!! Your claims of transparency are dubious at best. I, personally have not heard from SerureVPN (that I can recall) since I signed up. No communication that the service changed hands. Not that what was represented was what was acquired. Not until you shut down YOUR subscribers.
So yeah, gonna say. Your execution of this acquisition will be taught in business and commerce courses classes for decades to come. To be clear. On how NOT to handle it!

Classic bait and switch in price. Offer lifetime then take it away but offer a “deal” to make them look like heroes. Found a better deal and service elsewhere. Their vpn is also slow as hell

New owners pulled a fantastic scam.
Cancelled lifetime plan because "they did not get the details from the company they purchased"

I bought a lifetime subscription. As a customer, I take that to mean MY lifetime. Sorry your DUE DILIGENCE did not uncover the subscriptions (no- I actually am NOT). If I buy a home, and have it inspected, then I find a crack in foundation months later- THAT'S ON ME. I BOUGHT it. Same for you folks, but corporations don't give a rat's tale about consumers, so as usual, you tell us to piss off. Stay away from these guys!!!

Dont take this vpn. Never honored the previous subscription. They cut the cord and then informed about it. Did not have the decency to inform before doing. They still keep trying to defend themselves rather than offering an extended period.

Did not honour their lifetime membership package. Did not provide refund either. This is not a trustworthy company. Scam

yes super annoyed and gutted that I am now having to look for a new VPN deal after paying what I considered a life time deal. But I get it, how do you support, patch and make infrastructure upgrades if there is no income coming in to keep with the times and continue to keep up the service but also expand.

But also now looking at the 84% which I appreciate I have added to for my frustrations, I do wonder what the long term picture holds as people read reviews or go off review ratings when spending their own money with any company.

Sometimes the customer relationship is just as valuable which would bring in additional custom in the masses but now at a 1.2% rating on Trustpilot. That does seem pretty tough to recover from and would completely diminish any profits you were hoping achieve over the years.

Although I am contemplating staying as I have never had an issue and service always has been stable and delivered with confidence, I do feel you should be returning to those that did stay to continue offering a better prices than what has been already offered longer term given that we all paid for a life time deal.

Although I have not yet read all the negative responses, I also appreciate the integrity of owning the backlash and taking the time out to reply to nearly everyone whilst keeping your cool even if some of them is a copy and paste and futile in trying to create an understanding with the end user.

I think 0 stars apt for this service. If your firm afraid of going for legal battle with firm who hide LTD deals( hard to believe)either accept your fault and honor LTD contracts or you pay them what ever amount they paid for the service. Instead you guys come up with trash emails with sloppy excecuses will not bring in any confidence for future.

Lifetime subscription cancelled without notice. Support doesn't answer. Cheap VPN doesn't worth. Don't trust this one.

Like many users already stated, I too had purchased a Lifetime licence to VPNSecure's VPN service and was appalled by the recent news of it cutting these licences.
Although I see the company's points, when you purchase a service you are purchasing it regardless of who own's it or if it changes hands. It is the responsability of the service provider, to provide said service, being company A or B, or if B bought A or parts of it. Right now, the service isn't being provided anymore.
They say they didn't buy costumers, even though it clearly states in the sale listing "All customers (consumers, businesses and resellers)", but kept accounts open "for free" another 2 years? How come? They had access to all accounts, especially the time left on them, and those accounts had to be transfered to them, so something isn't quite adding up.
Another thing not adding up, $5k+/profit a month with a 71% margin was advertised in sale listing. So, previous owners made this amount of money, even with all these lifetime licenses, but the new owners can't. So, we all can assume the new owners are incompetent. And that isn't a good look on a VPN service.
The company had 2 choices: bite the bullet and honor these lifetime licenses and perhaps increase the monthly fee; or terminate lifetimers, hoping they don't make much noise and perhaps win some sales from them. Guess what they chose?
Bottom line, company doesn't honor past purchases, nothing says it will honor new ones; company can't work with a 71%, $5k+ a month profit with all the lifetimers traffic where previous owners could; company doesn't know how to check costumers licence although it has access to it, so it could happen to anyone.
Not too late to reverse all this, just ask for proof of purchase and get some lifetimers back and some honor with it, but we all know they won't.
Think well before purchasing any license for this service, there are plenty of alternatives and none with this history.

This company has no integrity. That is obvious to everyone. The logic is just absurd. If you want to buy a brand and it's assets ok makes sense... But to buy a brand then not honor it's agreements is absurd. Why buy the brand at all? Presumably to engender some sort of trust with the users. Well I'm glad that limited quant or whoever bought the brand wasted their money with their wonton foolishness. The brand is rightfully trash now. Great job gang.

A company that shifts its responsibility to the users.

I am an original user of VPN Secure LTD, and they informed users that the new management team was unaware of the LTD users when they purchased this service. Then they revoked all LTD users' rights and even asked us to pay more money to use this service.

All my emails were ignored over a two year period asking why my (life time) membership was not working. I had no idea VPNS had be taken over by another business. VPNS was my secondary tool and I was a very light user of the service. So to be denied service iwas criminal and unfair. And, "no!", emails had not gone into spam as is suggested by the present VPNS people. I was just ignored. Today I received the first explanation from the new owners. It was a generic explanatory one, it seems. While its seeming honesty, plain style and transparency is credible, its outcomes are abysmal. To claim they didn't know about lifetime subscriptions as part of an acquisition is a
business joke, except it is not funny. It would be one of the main things you did, even just to understand assets, liabilities and goodwill, as part of due diligence. Given this, VPNS should have honoured LTMs. You should after all understand about trust! You have caused massive reputational damage to your business, and should have seen that coming too. Hence, your judgement skills are questionable. This experience has impacted my future engagement behaviour with business over longer term subscriptions, for sure. So, it's a big "nope" for VPNS from me.