Vy Reviews 862

ALLWAYS LATE and so often canceled!!! Never trust the time table, allways take a train way before you intended. And when your leaving for the airport; for the love of god take the airport train (flytoget).

Used Vy to purchase some Fläm - Myrdal tickets for my wife and I when the other operator had sold out. Easy transaction and we very much enjoyed the trip. App easy to use. Thanks!

I have been living in many countries even out of Europe,and im using the train since 8 years in Oslo, that's the worst transport.and almost every day I'm loosing money and having problems in my job cuse of the dilate and cancelation.

I have never encountered so many delays and cancellations of trains as in Norway. Often no or incorrect information about the current schedule. Tragedy, backwardness.

Do not buy tickets from them. There is no support if you make a mistake in the purchase. I got scammed +150€ from them simply because I made a mistake in the payment system. Buy from the proper train companies instead like sj.se.

Train was canceled from Oslo to Stockholm. Wasnt advised about it and couldn't get hold of anyone. Had to buy 2 new tickets for the next day.

Tickets were fully refundable and first class. I have opened a case requesting our money back for the cancelation and 9 weeks later still waiting!!

Terribly service. Always something going on with the lines, or the signals, or the trains, or whatever... all year around. Doesn't matter if it's Summer or Winter, or train trip will be suspended, you will have to swap to a bus, or take a taxi if you're too short of time... Too many delays. Unbelievable crap service in a rich country like Norway.

Norway sadly don't have a reliable train service, always with delays and with quite expensive tickets. The route connecting Lillestrøm with Oslo Airport it's often delayed without reason. The schedules are not updated in Google Maps or Ruter, so you will find the 'surprise' when you arrive to the train station.
Sunny, with snow, rain or without nothing, the train it's going to be late.

No vegan options. Not even the prepackaged snacks.

Train got delayed 6 hrs. We got stuck in the cold mid-way from Bergen to Oslo. We lost our flights, had to buy new ones. Stayed in the hotel overnight. And they refuse to refund anything beyond the 50% of initial train ticket price, as we didn't have a train ticket from Oslo to Oslo airport. Why? Because my wife is pregnant and we took and Uber from Oslo S to the hotel next to the airport. Garbage behavior, totally horrid experience.

Terrible as every day from the moment nsb became vy.
terrible communication ( for example: take the next train when the next one is on one hour-2 hours later( will I get paid for your mistakes?)
Or take the bus we put for your at the airport but the people over there clearly said that I was being lied to to because there was no arranged bus
for the next 2-4 hours.Whoever had the beautiful idea to go from nsb to vy should lose his job with no unemployment benefits and prison time.Had enough with this 2.5 Norwegians coroner
every month for no reason whatsoever.If I were to do that every time that they have delay ,I would lose my job.Enough is enough.I get it ,life has up and downs,but why I have to feel that Norwegians have the right to be delayed but the immigrants gets harrassed.Of course they say if you get delayed they pay for taxi ....yeah sure .
.Every year worse and worse.Time to leave this country after 12 years . Enough is enough . Immigrating from Norway because of shit like this.

Website is clunky, lack of transparency. Almost gave up on buying tickets through the web browser and the app multiple times. Should use charts and tables to provide information rather than forcing the customer to click through.

This company's dismal rating is well deserved. The only things you can sort of count on these days is that their trains will either be cancelled or delayed, that they won't keep you updated, and that their customer service will be anything but helpful once they stop running around like headless chickens.

Once again, several trains in a row cancelled with no updates..

Train from Gol via Myrdal to Flam delayed by nearly 4 hours so we missed our Myrdal train. No problem as we were promised we could travel on the next one. Still would have got us to Flam in time for the ferry to Bergen. Just as we approached Myrdal told we could not get that train as it was full! Alternative carry on to Voss and get bus to Flam which would arrive hours after the ferry had sailed.
Submitted compensation claim VY0355420 for train and ferry. Told it would take 10 days to be looked at. Now told it will be up to 10 weeks due to unexpected and extreme weather in Norway recently.
10 weeks! and not quite sure what extreme weather there has been?

Vy is a great example of the phenomenon called "enshittification". Writing this from a night bus, in the light of blinding blue leds. Driver just informed us that we could buy a "comfort package" with a sleep mask. For only 100 NOK you get respite from the blue leds they installed, what a deal!
The bus also now requires pre-order, the selling point a couple of years ago was that you didn't need that... but they need the opportunity to upsell you reserved seats! Complete with dark pattern webui which tries to fool you into thinking reserved seats are necessary.
They know how to do dark UI patterns, but they don't know how to test their site in Firefox! It just refuses to go on (without explanation) with the ticket purchase if you don't use Chrome.
The worst is, they've surely paid a lot of people to make this service so much worse than it used to be.

You poor guy who's paid to respond to these, can you please inform your boss that he failed his KPIs? It doesn't matter what they were, they failed them.

I bought 3 tickets for the night train from stockholm to abisko, travelling with two friends to Kungsleden. Our train was 7 hours delayed at the least, and we thus missed an entire day of hiking.

On the return journey the night train was again delayed >7 hours. During both these times there was little to no information provided and I ended up having about 2 hours of sleep in 48hours on the return journey, due to their complete lack of regard for their stranded customers.

Now according to their own policy I should be entitled to at least 50% compensation, and to that end I've filled out forms at vy and resplus. For these efforts I've received the following response:

"Hello,

Your case re. delay compensation, with case number RTG414626P has been forwarded to for further processing. If you should have any future questions about this case, please contact them via mail at .

Please do not respond to this message as this is an automated response."

A form where they failed to fill out any information I could use. Great. Now I've tried calling them on multiple occassions but I'm consistently met with an automatic message stating they are closed, despite calling in their opening hours. I have no way of contacting them and it appears their promise of compensation is an outright lie. Needless to say I would not recommend anyone to rely on their service.

Horrible service, every year there are strikes where they at times have had unavailable transport with their transportation and have no other alternative transport and if you ask for compensation on your monthly card they will tell you that they don't do refunds or compensation regarding striking. Another thing is that on at least one out of every 5 trains doesn't have an available bathroom because the bathroom is "out of service" if your trains bathroom is out of service they shouldn't use the train in the first place. The tickets are expensive enough as it is without having even a bathroom on board nor do they have any vending machines or anything like basically human necessities. I think this is inhumane and gross negligence from the side of vy. I travel primarily with the l1 spikkestad - lillestrøm route which has the most cancelations and delays out of all of the lines, I edited my answer for your reply underneath, since you said I didn't provide enough information.

Can give them 0 Star! They say 80% of trains are on time, I think this 20% is only L2 and L1, today the train stopped 15 minutes in Oslo S and made me be late for work, like everyday! Never trust Vy! Who is managing Vy?!