Vy Reviews 862

Really bad experience. I booked a 1st class window seat and was given a so-called ‘window seat’ turning sideways in a 10 person enclosure. Very uncomfortable experience. Didn’t feel like 1st class at all.

One of the worst customer services I have ever called. Not helpful or friendly nor with a service minded attitude.

The trip itself wasn't as bad since we had nice people in our cabin to share the space even though it was extremely cramped.
Funnily all cabins in the sleep wagon were empty and Vy was squeezing everyone in only one cabin (after the past years I would have thought, if not necessary this should not be best practice).
Another thing was that during the night a strange man was sneaking around on the train, who apparently didn't have a ticket. Stood suddenly in front of me when I went to the bathroom at night, with an intense stare which gave me chills. After this encounter I was afraid to go up again and also felt that having a part of our luggage standing outside the cabin didnt feel great anymore, so I brought it in our super cramped cabin to be able to fall asleep again.

Summerized we were satisfied with the trip itself even though it wasnt perfect, but the encounter with the customer service when trying to change the seat for the trip home was so unpleasant that the overall experience sunk significantly.

I believed in the marketing about great Norwegian trains, and got the worst experience on holiday with a stressful nightmare. I have booked via them website a sleeping train journey ( as in many countries in Europe) and they website booked me only one night berth for 2 kids and two adults. ( was no question about how many what I need only about the type) I needed to book on the train a very expensive new one and need to discuss with the customer service about the other 3 journeys for our holiday but as I saw the other commenters now will be a total nightmare…. Thanks Vy to ruin my holiday.

Bought a full trip with 3 bus switches. One bus was 20minutes late and caused me to miss my last connection, forcing me to book another bus on the spot. Customer 'support' refuses to give any refund even though their calculator booked the trip on their busses, and their bus made me 20 minutes late to their own bus. Huckster company; book an airplane ticket.

the worst trash i have ever seen in my i tire life worst than garbage, i think all of them are brain dead stupid ,,they need to be in a mental institution

Rude costumer service at Bergen Station. Irene tried to hide her name when we requested to complain due to service she provided.

I will be reaching out to upper management as this is unacceptable.

Extremely rude and dismissive customer service. Irene at Bergen station was servicing us, our first question to her was regarding our online purchased ticket online for a different day we were meant to travel, after telling us this was a economy ticket and could not be refunded, although annoyed we understood. She told my partner ‘you can read english’ when telling us about the terms and conditions. After moving on from this we wanted to buy a new ticket. She fiddled on her computer and then went to her colleague on the desk next to her, obviously talking about us. She came back and proceeded to put a ‘closed sign’ in fromt on her till. We were shocked and blindsided she took our casual complaint so personally. If someone cannot handle a simple complaint they should not work in customer service facing job. When I asked ‘please madam can I have your name’ she immediately covered her name badge and opened the till straight after we left showing the till was not closed at all she was refusing to see us. Have never experienced such poor disrespectful customer service and what a welcome to my first day in Norway.

We are very reasonable people and are understanding even when told our ticket was nonrefundable, we were trying to buy a new one and moved on from this very quickly. The actions of Irene upset me a lot but I’m trying not to let it ruin my trip in Norway as most people in norway are very friendly.

If you intend to use the Train in Østefold, be prepared for delays and cancellations. This happens almost daily. This public transport service is one of the most expensive in Europe, and probably the worst. Since living in Norway, I have already lost many tens of thousands of kronor in my work due to problems with the trains. This situation has lasted for years and nobody does anything (successive governments turn a blind eye), it seems that in this country, this is normal. A shame for Norway, which hides its problems to be at the top of the countries with better social living conditions.
Joao Paulo Gomes

bad service !!! dont travel with VY. treated us badly on the train ride and lied to us that our tickets were canceled . demanded us to pay again for our tickets! didnt let us sit in our seats. worse trip we ever had. VY should learn to treat adult tourists better and not humiliate them as if they were theives.in addition they havent responded to e-mail afterwards/ !!! very bad service. BEWARE

THIRD WORLD SERVICE !!!!! VERY VERY BAD AND COMPLICATED . YOU BUY A MONTHLY TRAVEL CARD AND NEED TO RESERVE A TRIP EVERY TIME . PLUS I HAVEN'T RECEIVED A MAIL

I heard that bompenger was supposed to be used on public transport and infrastructure projects. Every year they are rising cost of passing the gates and every year public communication is working worse and worse. Don’t you feel cheated? Writed from train that is standing on the track and waiting for signal from 15 mins 🤗. There is a signal problem… they are building tunnels but can’t fix new signaling devices 👏🙂

Awful customer service. First, they reply with a 2-week interval. Second, they are unbelievably unempathetic to their customers. My case was this - the driver did not stop where I had to get off, so later on he apologized and told me to contact customer service for a refund. I did that, but I received a reply (more than 2 weeks later), that the bus had stopped at the stop. They were basically implying that I was fabricating it. I felt horrible because I had no such intent, I had no reason to do so. Why would anyone do it? Also, I know that the bus did not stop where I had to get off, because it didn't. I know it happened because I was there. I had to wait 30 minutes at the next stop for a colleague to pick me up. He is a witness. So instead of double checking the GPS device, they would make me feel like it was my fault. I don't know what they are thinking, not thinking at all, I guess.

Worst company ever! Old train, dirty, bad service! My train from Oslo to Bergen was broken and we must wait one hour to be fixed. No excuses, everybody is don't care about service and people!!! Horrible!!!

This is 5 year, summer and Train doesn’t drive from Oslo to Fredrikstad! Its just replacement buses who take 45min longer trip, this buses are without toalet, i mean they have but costumers can’t use it, almost 2 hours driving to destination its terrible, i dont have a word to describe..This is very shampoo for countrey rich like Norway!!! I dont recomand to travel to Norway with public transport!!!

Worst bus/Train line I’ve experienced in Europe. Always late, Always under construction, never getting people where they need to be on time. If you have any trips planned and you are planning the trip according to the Vy.no times. You are in for a big let down. For some reason it’s always something. Norway is known for money and resources but the fact that this train is down all year around is amazingly shocking.

The driver will not allow to carry my laptop bag inside the bus. He said its not allowed and only certain diminsions can enter the bus. Very strange. It happened first time to me. I told him that my Passport, laptop and other expensive items are in my bag but he said that you must take out the things if you are worried about them. Then he showed me the diminsions which were written on the main door. I said again that is a laptop bag and is not too big but he said it depens how you see your bag. I started to take the things out of my laptop bag .In the end i requested again and again and he allowed me to carry tha bag finally. He said its the insurance police to not carry the backbag etc…..The bus usually travels between Oslo and Stockholm, driver name Jonny.

Gang of rogues and thieves. They stole my 843 SEK. Train was cancelled by Vy and they promised to reimburse. Funds, however, were never reimbursed. I wish a bankruptcy to them.

Alway late
Alwayssssssss. Alwaysssss 😟
Always teknisk feil. There's alot of frustrationsssssssssssss.
😰😰😰😰😰😰😰😰😠😠😠😠😤😤😤

Do yourself a favor and never book through Vy. Even if a flight might cost you double the amount of Vy's cost for a train, go take it. What they will put you through is not worth it and worst cast scenario as i've been put through i had to pay more than double my ticket on additional tickets because of missed connections.

Booked from Gothenburg to Stavanger and then same route back. Missed connections on both on my way there and back without any compensations or help.

I left my phone on the train in Fredrikstad during my routine commute between Moss and Fredrikstad on April 4th.
My husband immediately returned to the Fredrikstad station where they were unable to help. He then called Vy’s customer service and also registered the item as “lost” in Vy’s online system that day.
The phone (according to the “where’s my iphone “app) was located in Halden where my husband went to the station the following morning. Although he was approximately 2 meters from the phone, he was unable to retrieve it because it was in a locked box that the Vy personnel were not allowed to open.
The phone then stayed in Halden several more days before it was finally moved to Vy’s lost and found in Oslo. The only way we knew the location of the phone or that it was in Vy’s custody was due to the iphone app. The fact that it takes several days for a transport company to move a small item from Halden to Oslo is no less than pathetic.
When I then spoke to a customer service representative on Wednesday morning, April 6th, she could not give me any information on the whereabouts of my phone nor when I would (or if) it would be returned to me, but repeatedly stated they needed to follow “procedure” and how “lucky” I was that it had been “found”. I found this message incredibly incompetent and condescending.
The registration of lost goods my husband sent on Monday wasn’t confirmed by missing X/Entur via email until later on Wednesday.
The phone (that had never been lost) was finally “found” by Entur on Thursday, April 7th. Entur sent my husband an email in which he replied to twice (once the 7th and the 8th ) with no reply from Entur or info on how to retrieve the phone.
I then called Vy’s customer service a second time the following Monday, April 11th (now one week after I had left the phone on the train). This time the representative was much more sympathetic but seemed to be inexperienced and the situation was not helped by another employee shouting information to her in the background while we were trying to speak to one another. The result of that conversation was that Vy doesn’t send out confirmation emails but that the item had been further sent to a third party and we would receive it shortly. However, it was 2 more days before we were asked how we would like it shipped to us and we received confirmation that the item finally was going to be sent to Bring.
That was Wednesday, April 13th and it has now been two weeks and I still have not been returned my phone with driver’s license, bank card and car key. One could understand how difficult daily life in this modern era can be without the ability to communicate with your family and friends, pay for goods, drive your car, etc. but Vy’s customer service doesn’t seem to show any consideration of this.
Since missing X/Entur now say it could be a further 6 working days (from Wednesday, April 13th) it could be over THREE weeks before I receive my phone, driver’s license, bank card and car key.
In summary, a procedure is best practices. Taking up to three weeks to return an item that is of such importance as a phone with driver’s license, bank card and car key is incredibly poor practice. Procedures are meant to be updated when they are clearly failing, and this case is the perfect example of Vy and their contracted third parties’ failure in customer service and the simple ability for a transport company to transport an item. This obviously poor procedure should be updated as soon as possible.