Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you ca... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I first became aware of Vyne when my elderly dad was sent home from hospital with a catheter in situ in March. I can’t speak highly enough of them. I phone each month to place dads prescription order... See more
Came across this company while searching for a product online. Very easy website to find your way round. Particularly loved the fact you were asked preset questions about why you wanted the prod... See more
I can't praise Vyne enough as my experience so far has been faultless. Great communication regarding deliveries and items arrive in good time. I received a follow up call from Holly to check if I had... See more
Company details
Written by the company
We are the healthcare service grown for you. Order your prescriptions and buy your continence and ostomy products, all in one place, delivered directly to your door.
Here's a few reasons to like Vyne...
Written by the company
- Vyne Shop
- Home to the UK’s largest range of medical devices, available to buy online, all available with next day delivery.
- Vyne Prescriptions
- We can also fulfil your prescribed continence and stoma products, delivering them directly to your door.
- Years of specialist experience
- Offering decades of experience from our team of specialist nurses and healthcare professionals.
- Dedicated customer support
- We’re specialist at what we do, and we’re always here to help.
Contact info
Tennant Hall, Blenheim Grove, LS2 9ET, Leeds, United Kingdom
- 020 3987 7560
- hello@vyne.co.uk
- vyne.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service
Exceptional service, queries replied to within 24hours.
Would certainly use again
December 23, 2025
Unprompted review
Quick correct delivery
December 1, 2025
Excellent company
Excellent company. Products exactly as described and delivered promptly
November 25, 2025
Such a quick delivery from point of…
Such a quick delivery from point of Ordering..very impressed
December 1, 2025
The online order was dealt with quickly…
The online order was dealt with quickly and I was kept informed of the status of the order by Vyne.
The order did get rerouted to another part of the country but that was down to Royal Mail, on receiving I checked the address was correct, it was.
Royal Mail also kept me informed as to whereabouts of the parcel so all ok.
December 1, 2025
Easy to order delivered on time
November 13, 2025
Brilliant KENDALL AMD dressings…
You gave me lots of satisfaction with the Kendall AMD dressings. Absolutely life changing. Thanks so much 🙏
November 25, 2025
Great price quick delivery
Great price quick delivery I would order from this seller again.
November 17, 2025
No LOT date on product sold
Supplying medial products without a legs expiry date on
November 14, 2025
Reply from Vyne
Hi Rachel, I’m sorry to hear you’re not happy with your Vyne Shop order. I have spoken with our Operations Director to understand what happened, specifically concerning the absence of lot and expiry details on the individual tube of Hydrogel 15g.
The lot number and expiry date were printed on the outer packaging of the dressings. These details were also recorded in our system before dispatch, so we can confirm the product was within its shelf life and fully traceable. I'm aware our Customer Care team have shared this information with you on the 4th of December 2025.
It is industry practice for single-use medical devices such as the Hydrogel Dressings you have ordered to carry mandatory information on the outer carton. While the individual tube did not display the expiry/lot information, the outer packaging did, and this was retained internally for traceability. I can understand that the absence of expiry/lot details on the individual tube may cause concern for the end-user of the item once the outer packaging is discarded, but I just want to reassure you that this has been recorded internally and can be shared with you.
To address this, we are working with our supplier to ensure expiry and lot details are printed on both the outer box and individual units. This has been updated in later manufacturing runs by the supplier. Our Customer Care team will email an image of this over to you as I’m unable to share it here.
We want to reassure you that the dressing you received was compliant, safe, and traceable. Thank you again for raising this - your feedback helps us improve the service we provide. Should you wish, we would be happy to send out 3 tubes of the Activheal Hydrogel 15g to you free of charge, these tubes will be from the later manufacturing run and contain both the expiry and lot number on the tube.
Many thanks, Rob (Ecommerce Manager)
Easy to order
Easy to order. Items were well packed and the delivery service was very quick
October 31, 2025
Delivered promptly.
November 10, 2025
Professional service
Professional service, and good communication. Item arrived promptly.
November 5, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.