Vyne have been supplying me with all of my suprapubic catheter supplies for a couple of years now and I can't fault them. Online orders are easy to complete (even for an oldie like me!) and if you ca... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I first became aware of Vyne when my elderly dad was sent home from hospital with a catheter in situ in March. I can’t speak highly enough of them. I phone each month to place dads prescription order... See more
Came across this company while searching for a product online. Very easy website to find your way round. Particularly loved the fact you were asked preset questions about why you wanted the prod... See more
I can't praise Vyne enough as my experience so far has been faultless. Great communication regarding deliveries and items arrive in good time. I received a follow up call from Holly to check if I had... See more
Company details
Written by the company
We are the healthcare service grown for you. Order your prescriptions and buy your continence and ostomy products, all in one place, delivered directly to your door.
Here's a few reasons to like Vyne...
Written by the company
- Vyne Shop
- Home to the UK’s largest range of medical devices, available to buy online, all available with next day delivery.
- Vyne Prescriptions
- We can also fulfil your prescribed continence and stoma products, delivering them directly to your door.
- Years of specialist experience
- Offering decades of experience from our team of specialist nurses and healthcare professionals.
- Dedicated customer support
- We’re specialist at what we do, and we’re always here to help.
Contact info
Tennant Hall, Blenheim Grove, LS2 9ET, Leeds, United Kingdom
- 020 3987 7560
- hello@vyne.co.uk
- vyne.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good expeience with this company…
Very good expeience with this company when I had run out of flanges they sorted me out very quickly with my purchase in a great friendly manner
November 3, 2025
The product performed very well and…
The product performed very well and arrived promptly
September 25, 2025
Satisfied with the product whilst…
Satisfied with the product whilst having prompt delivery
October 21, 2025
Everything i had was absolutely fine
October 17, 2025
Very responsive delivery
Very responsive delivery. Unfortunately the stand broke after being used twice
October 27, 2025
Reply from Vyne
Hi Jean, I'm sorry to hear about your order. Please do get in touch with our Customer Care team on 020 3987 7560 or hello@vyne.co.uk and we'll put this right. We stock a range of bag stands on Vyne Shop, so we're happy to send you a replacement of the type you have purchased or another brand - or if you'd prefer we can issue a refund for the damaged item. Many thanks, Rob (Ecommerce Manager)
Thank you Goods came promptly and are good and…
Goods came promptly and are good and helpful in current elderly circumstances.
October 8, 2025
DelivHandy heered on time and contents intact…
Delivered on time and contents intact and working well
October 8, 2025
The website was very easy to use
The website was very easy to use, the price was excellent & it arrived very quickly. I recommend them highly.
October 20, 2025
A first rate company
A first rate company. Products are excellent and the quality of their service is very good.
October 7, 2025
Fantastic customer service
Website is very easy to use and order from. Delivery came quickly and product was what I ordered. There was a slight problem with the quantity that arrived but just 1 email to the customer service team and they were over and above helpful and very quick to respond. Highly recommend and I will be back for another order
October 29, 2025
Unprompted review
HELPFUL AND RESONSIBLE COMPANY
Prompt response to phone calls, courteous, professional agents and, most important, invaluable assistance in emergencies. Excellent service.
October 6, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.