Wash Tech Repairs Reviews 147

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Ollie visited us today as our dishwasher hasn't been heating up as well as it had been. He diagnosed that we needed a new thermostat and heating element. After a discussion we decided it was not c... See more

Rated 5 out of 5 stars

Amazing service. Logged a request on the website at 10pm about our faulty washing machine and had an email first thing the next day confirming someone would be with us between 12-5pm and a very pleas... See more

Company replied

Rated 5 out of 5 stars

Fault on our 11 year old Neff dishwasher reported Mon at 11am ish. Call answered promptly Engineer visit booked for next day between 1200 and 1700. Alfie called 20 mins before arrival, as stated. H... See more

Rated 5 out of 5 stars

Really pleased with the service we have received from Wash Tech Repairs. Over the years we have used the 4 times for various domestic appliances. Each time they were easy to contact and set up an app... See more

Company replied

Company details

  1. Appliance Store

Written by the company

Domestic and commercial appliance repair experts. We repair high-end appliances including washing machines, dishwashers, and ovens in and around the Cotswolds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

147 reviews

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Rated 5 out of 5 stars

Truly wonderful,my new go to repair company!!!

I cannot give Wash tech repair enough praise, the only company to answer my SOS call out of 5 when my oven went suddenly. Having started to panic when facing a weekend with no oven and 2 small children, Becky and her team went out of there way to help and by 3 o clock the same afternoon my oven was fixed!!! Incredible service and I love the fact I was able to support a family owned business. I can’t thank them enough!!!

May 8, 2022
Unprompted review
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Reply from Wash Tech Repairs

Hi Carly, Thank you for your review, should you need us again please call 01905 828222

Rated 5 out of 5 stars

What a find !

Finally an appliance maintenance company who are easy to get hold of, quick to respond, get things going again (less than 24 hrs) and do what they say they will do ! Wonderful, and big thank you. Paul R.

May 4, 2022
Unprompted review
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Reply from Wash Tech Repairs

Thank you for your review, should you need us again please call 01905 828222

Rated 5 out of 5 stars

Washing machine repair (Miele)

Delighted with the swift and professional diagnosis and repair of the fault - would use this company again.

April 25, 2022
Unprompted review
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Reply from Wash Tech Repairs

Many thanks for your review, should you need us again please don't hesitate to call us on 01905 828222

Rated 5 out of 5 stars

Excellent service

Excellent service. Our old Neff combi oven had stopped working. An engineer came out within a few days diagnosed the problem and explained what the choices were. We eventually agreed he would take the oven to the workshop to see if they could save it. A week later it was returned to us with a functional microwave and oven, although the grill was not able to be saved. A good outcome considering we may have had to invest in a new oven which would have been extremely expensive. The only extra we had to pay on top of the call out fee was for the new part. Many thanks.

March 30, 2022
Unprompted review
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Reply from Wash Tech Repairs

Thank you for your review, please call 01905 828222 should you need us again

Rated 5 out of 5 stars

Brilliant service

My dishwasher is about 15 years old and I was afraid that Oliver might not be able to fix it. But he diagnosed the fault, had the required part with him and sorted it out very promptly. And all within two days of it going wrong. Highly recommended :-)

March 25, 2022
Unprompted review
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Reply from Wash Tech Repairs

Thank you of your review, please call us on 01905 828222 should you need us again

Rated 5 out of 5 stars

Fantastic customer service

We have called on Washtech twice recently. Once for our tumble drier and once for our dishwasher. They have been absolutely brilliant! They are totally customer focussed. Becky managed to rejig the call schedule to fit us in, they are reasonably priced, turn up when they say and are genuinely nice to deal with. Cannot recommend them highly enough. They are certainly my first point of call for any appliance breakdown.

February 23, 2022
Unprompted review
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Reply from Wash Tech Repairs

Thank you for your review, we're happy to help

Rated 5 out of 5 stars

Amazing. Top. Job.

I needed a quick repair and Wash Tech sent out an engineer within 48 hours. Ollie was absolutely brilliant and a huge credit to the company. Their number is now in my mobile and I will call them whenever I need their services. I would 100% recommend to anyone else. Thanks again and THANK YOU Ollie for being so awesome :)

February 10, 2022
Unprompted review
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Reply from Wash Tech Repairs

Thank you for your review Mr Hewson, please call should you need us again

Rated 5 out of 5 stars

Excellent Customer Service

I have used Wash Tech on several occasions for my appliance break downs, the service provided has been excellent and stress free. I would not hesitate to recommend them for all your appliance repairs.

February 3, 2022
Unprompted review
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Reply from Wash Tech Repairs

Thank you for your review Donna, please call 01905 828222 should you need us again.

Rated 1 out of 5 stars

Be very wary of this company.

Be very wary of this company.
Arranged an engineer visit for my Siemans oven. One came out and made a diagnosis and ordered the part. When he came to fit the part it was evident the oven was not repaired and the initial problem remained. Upon pointing this out the engineer (I believe the owner of the company) acted like a spoilt child, removed the part and some screws and left stating that i knew more about the issue than he did. He obviously did not know the issue at all and the company should not be advertising themselves as Siemans experts when they obviously are not

January 27, 2022
Unprompted review
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Reply from Wash Tech Repairs

Hello Mrs Wainwright

Having given your review of our services, we feel we have a right to reply to your review and to also emphasize that we are a Bosch, Neff, Siemens Service Partner, meaning Washtech Engineers have completed the same extensive Training Courses as any of the BSH Engineers.


We agree with you that 1 of our Technicians came out to diagnose the problem with your appliance, and whilst at your property ordered the correct part required to complete the repair.

When our Engineer returned to fit the part, due to the continuous interrupting and trying to tell our Engineer how to do his job (even though he has over 35 years’ experience in the white goods industry) he was unable to test the appliance fully as you seemed to know more about the repair than he did.

The Initial problem remained because we removed the part that had been fitted and removed the screws from the back of the cavity (which our Engineer had shown you were missing) due to the previous Company you used not having done this, so from a Washtech point of view we left the appliance in the original condition it was found in.

Washtech took no Callout / Labour charge from you as we should’ve done on the 1st Diagnosis Visit, but we notice that this wasn’t mentioned in your review.

Our Trustpilot reviews speak for themselves with 90% of our customers advising how they had received great customer service from the Office Staff and how friendly and polite our Engineers are when in our customers’ homes.

We are sorry that you feel you have received bad service from us, and as the saying goes “everybody is allowed an opinion” but “everybody has the right to reply”

Rated 5 out of 5 stars

My ‘hide & slide’ oven door broke on…

My ‘hide & slide’ oven door broke on Sunday evening. I messaged the company and received a call early Monday morning, problem was identified and engineer replaced broken part on Wednesday morning.
I am delighted with the efficient service.

January 19, 2022
Unprompted review
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Reply from Wash Tech Repairs

We're glad you are happy with the service, pleas call if you need us again

Rated 5 out of 5 stars

Totally Brilliant Sevice

Had a (older) dishwasher breakdown and thought it was the end.
Not so, the engineer identified the fault within a few minutes and although had to obtain the part, they got it within two days and fitted it on the first working day after.
Remarkably, I wasn't asked to pay anything up front.
Highly recommended, 5 star and then some

January 17, 2022
Unprompted review
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Reply from Wash Tech Repairs

Thank you for your review. Please call should you need us again

Rated 5 out of 5 stars

Excellent service

Excellent service. Didn’t have to wait long for engineer to come and diagnose the problem with the dishwasher. A new appliance was ordered that day and installed two days later

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent company, great service, great price!

Excellent company, Needed a dishwasher repaired and while waiting for a Bosch appointment discovered Washtec. Booked an appnt within 3 days, Oliver replaced the pump then discovered a hose had been damaged by a mouse so arranged to order a new one and return asap. We were away for a week and on our first day back got a phone call at 8.10am to book a new appointment, again within the week. Oliver came back today and all is sorted. Great service, great price.Would definitely recommend and use again for any repairs. Thanks!

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service: Ian came in during the time slot booked, called half an hour before coming, wore the mask and was very professional throughout the visit. He knew exactly what he was doing. Problem solved - what a relief! If you need a repair of any appliance, I would highly recommend Wash Tech Repairs!

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Dishwasher repair

Quick response to request for engineer.Very helpful and efficient engineer.Gave me very good tips about how to prevent the heat pump failing again(3rd time since purchased just over2 years ago)

October 29, 2021
Unprompted review

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