Watch Center London 

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See what reviewers are saying

Rated 5 out of 5 stars

My experience has been excellent, bought a Daytona from them, it needed a slight adjustment and they’ve dealt with it swiftly, politely and have been really accommodating the whole way through. I’ll b... See more

Rated 4 out of 5 stars

Wish there was a simpler way to be aware of the dial size when buying on line. Obviously when one goes direct to the retailer face to face the size and all aspects are apparent to make a decision. How... See more

Rated 5 out of 5 stars

I bought a JLC Reverso Grand 8 Day Power Reserve. Firstly, my experience in dealing with Watch Center London was extremely positive. I spoke with Raphael, agreed a price and they did exactly what... See more

Rated 1 out of 5 stars

My experience is that I was offered tea [and biscuits] when I purchased the watch, then given short shrift when I raised a legitimate concern about the watch. immediately rebuffed and made to fe... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Our main vision is to become a watch portal for the best watch brands there are, wherefore consumers can, at their own satisfaction, differentiate between various brands which we provide online with a wealth of information about each and every product including multiple images. We specialise in selling authentic high-end watches whereby you’ll find pre owned, used and even new designer watches. Every watch purchased by us , meets our rigorous standards of inspection and quality control, checked by our highly trained watchmaker. We take into consideration the satisfaction of our customers which is crucial to provide the best service allowing them to be confident when purchasing a watch. We thrive to deliver only the finest prestigious timepieces to our clients, from the finest provenance at competitive prices.


Contact info

All reviews

(135)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very professional service from…

A very professional service from friendly experts (well, the three whom I met were friendly and expert!) - I am delighted by my IWC and have shortlisted three more watches for the coming weeks. Prices are really competitive, location easy to find and overall, a real pleasure to do business with the 'Watch Center'. Thank you.

December 16, 2019
Unprompted review
Rated 4 out of 5 stars

Wish there was a simpler way to be…

Wish there was a simpler way to be aware of the dial size when buying on line. Obviously when one goes direct to the retailer face to face the size and all aspects are apparent to make a decision. However I am pleased with the watch, regarding price paid, condition and box with papers. To conclude your opinion and comments were appreciated. Regards Stuart Scott.

December 4, 2019
Unprompted review
Rated 5 out of 5 stars

I purchased a solid gold Cartier…

I purchased a solid gold Cartier Panthere from this company as a present for our 25 wedding anniversary. I asked Raphael if he could make the pick up a special occasion as it was a complete surprise for my wife. He excelled, and we were especially pleased when we saw the watch up close. I had made the purchase via the internet so I was delighted to find the watch exactly as described and in exceptional condition for its age with box and papers. I have also left my own Rolex with Watch Centre for a service, which they do at a very competitive price. Thank you Raphael.

November 25, 2019
Unprompted review
Rated 1 out of 5 stars

Raphael Danieli at Watchcenter must not…

Raphael Danieli at Watchcenter must not be trusted

He made a false claim ( after 28 days ) on a watch he bought from me and when it was returned, he had dissembled the watch cover and the genuine Jaeger leather strap was missing

No reply to my requests to return the strap.

DO NOT DO BUSINESS WITH THIS MAN

Update to Watchcenter reply :

My business was indeed conducted with Watchcenter ( and Mr Danieli) via their eBay site.
I am sure you would like to distance yourself from this transaction and the bad publicity it will undoubtedly generate, but due to your unprofessional conduct and obtuse attitude, I will continue to post reviews until you have satisfactorily rectified the situation

October 28, 2019
Unprompted review
Watch Center London logo

Reply from Watch Center London

Dear Sir,

We have bought a watch from you on Ebay for a dear customer of ours. The ad had clearly states that your watch needed a new battery. The watch has arrived after two weeks upon receipt of payment by yourself and not after a few days as your have falsely claimed (Proof can be provided). Upon inspection by our in house watchmaker, the watch had completely water damage and is completely unrepairable. Only way to have the watch working is by changing the movement. We requested for Mr Alan to take the watch back effective immediately and refused to do so falsely claiming that watch was working. The watch was sold at a cheap price and already had a feeling that something must be wrong. Too good to be true and so it came out to be.

After trying to get out of taking the watch back on several occasions. We had to open a case against the seller, thank goodness that ebay stepped in to help sort out the problem in a correct manner. With regards to the strap, it was a cheap, ruined and NOT even JLC strap had to be thrown away and did not suit a SWISS Branded Watch.

Next time you post a review, please do not lie or falsely claim on the proper facts! We are honest people trying to do honest business and not get screwed around with.

A report against this review has been submitted

Rated 1 out of 5 stars

Not very organised

October 12, 2019
Unprompted review
Watch Center London logo

Reply from Watch Center London

Who are you? Please contact us immediately and provide us with your contact details. Please take your fake reviews elsewhere!! We demand a for this review to be removed effective immediately.

Rated 1 out of 5 stars

They were not interested in 2 watches…

They were not interested in 2 watches that I was selling. I then sold them to H&T easily. watch center replied to this review but all their facts were wrong, I was not selling Hermes watches and they did not give me a price for my Brietling.

August 25, 2019
Unprompted review
Watch Center London logo

Reply from Watch Center London

Dear Michael,

I am happy that you have sold those Hermes watches to H&T. These are not watches that we intend to pay the price you have given us. It was clear that you were offended by the price we have proposed to you and also clearly frustrated.

We apologise for that but we provide reasonable pricing for each watch and what we have given you is what your watches are worth in the market today.

Many thanks

Rated 5 out of 5 stars

Breguet Marine Big Date

I purchased a Breguet Marine from Watch Center London and the customer service was excellent. They gave me a decent price for my Breitling PX and the transition went really smoothly. I received the Breguet within 1 working day of the transaction in excellent condition with all box and papers present. Would highly recommend.
Richard, Darlington.

July 30, 2019
Unprompted review
Rated 5 out of 5 stars

JLC Watch.

Bought a JLC watch from the Marylebone Shop and my experience was excellent.
Had a subsequent issue with the watch on return home and had to send it back for repair. The guys couldn't have been more helpful. They were extremely courteous and professional and attended to the problem quickly. I can thoroughly recommend them.

April 17, 2019
Unprompted review
Rated 3 out of 5 stars

Ok to deal with

Ok to deal with. Unfortuanately the chronograph failed to reset properly on the third use. As I am on the other side of the worldmit is hardly worth returning for warranty claim and does make one wonder about the "servicing ".

April 7, 2019
Unprompted review
Rated 5 out of 5 stars

Nothing too much bother - truly exceptional customer service

Rolex Lady Datejust
Impressive selection of quality watches at sensible prices/excellent value
From the initial contact the knowledge and experience and advice very professional and extremely helpful
Having chosen 18ct Rolex Datejust everything is perfect
Nothing too much bother - truly exceptional customer service
Prompt action and attentive
Thank you for a great experience

March 22, 2019
Unprompted review
Rated 5 out of 5 stars

The best service in the world!

The best service in the world!
Responded to all my questions very quickly and in a nice way. Bought clock on Monday morning Tuesday afternoon I had a clock at my home in Sweden / Stockholm.
World class !!!!!!

February 20, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect

Excellent - reacts promptly to any question and delivers as promised. Would buy there again without a second of hesitation.

February 7, 2019
Unprompted review

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