Watsons Property Group Limited Reviews 

849
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and always willing to take the extra time to answer any customer questions thoroughly. People also deeply appreciate the remarkably quick turnaround times, smooth booking processes, and clear, comprehensive property surveys provided by the wonderful team. However, some reviewers were not happy with the communication, noting painfully slow responses, unhelpful attitudes, and difficulties when trying to resolve unexpected issues. A few customers also experienced frustrating problems with inaccurate property valuations, billing errors, or missed structural details in their final official documents.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, prompt report... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick and efficient... See more

Staff

Customers had positive experiences with staff, describing them as helpful, knowledgeable, and professional... See more

User experience

People report positive experiences with user_experience, highlighting thorough, efficient, and detailed... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as extremely helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We commissioned a Level 3 survey and later a few follow up reports from Watsons and were extremely happy with all the results. All our reports were completed very quickly. They were clear, thorough, a... See more

Company replied

Rated 5 out of 5 stars

I would recommend Watsons. I spoke to Joseph who was really helpful in advising what level survey would be best for the property we were buying & he didnt just adv the most expensive one which... See more

Company replied

Rated 5 out of 5 stars

Found this company through the RICS site, we received an online quote and once we went ahead we were updated at each stage along the way. They were quick to sort a survey with the vendor and we go... See more

Company replied

Rated 5 out of 5 stars

We had Tess Thomas to do our survey. Tess confirmed the appointment the day before, Ms Thomas was on time and brought all relevant equipment for the visit. She explained the process clearly prior to... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Surveyor

Written by the company

If you’re considering purchasing a new property, at Watsons we always recommend commissioning your own independent home survey, which will provide you with a clear understanding of the property’s condition. By having a professional inspection completed, you’re essentially avoiding any additional costs, stress and hassle further down the line, as the survey can help you avoid surprise additional costs for repairs. We are experts in all aspects of property ownership and tenancy in both the residential and commercial markets. Offering you a wide range of surveys and a competitive valuation on your property. We are Chartered Surveyors (Residential & Commercial), Estate Agents (Sales & Lettings), and Property Management Agents. We also offer Building Services We work with a vast range of different clients from individuals through to large organisations to provide tailored property solutions. Established in 1890, we have developed a loyal client base which spans both the private and public sectors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

849 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(849)

181 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleased with Watson Property…

Very pleased with Watson Property Surveyors. They were very quick, efficient and kept me updated multiple times throughout the process. I am so pleased I went with them for my Level 2 survey, a surveyor called me straight after and the report came a week later and I will be going with them to complete our help to buy valuation survey.

Very happy with the service. 5 stars from me.

July 17, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Modupe! We really appreciate your comments and the 5 stars!

Rated 5 out of 5 stars

Highly recommended!

Would highly recommend this company for their superb prefessional service.
I loved that you could complete everything online; booked, paid for and received the documents for a house survey in a secure online account. They organised the inspection with the estate agents, completed everything efficiently and responding within 24 hours of any questions I had. Produced a comprehensive report with recommendations which is exactly the service you need during the drawn out process of buying a home

July 16, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Hayley! We really appreciate your recommendation!

Rated 5 out of 5 stars

Quick and great experience

Quick and great experience.
No complaints at all.

Thanks for your help and service.

July 16, 2026
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Reply from Watsons Property Group Limited

Much appreciated, Joshua. Thank you for taking the time to post your feedback,

Rated 5 out of 5 stars

Excellent from start to finish

Very easy to arrange Level 2 RCIS Survey.

Great comms prior to survey.

Surveyor rang day after completion to discuss initial findings then submitted a comprehensive 50+ page report.

Excellent all-round service

July 16, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Timothy. We really appreciate it.

Rated 5 out of 5 stars

Quick communication

Quick communication, and a fast turnaround

July 13, 2026
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Reply from Watsons Property Group Limited

Thank you for the 5 stars! Much appreciated.

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish, The Surveyor called me after he had completed the survey at the property to explain his findings in detail and offer the chance to get any clarification I might have wanted. The report was available the next working day. Very thorough and efficient. Would recommend.

July 6, 2026
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Reply from Watsons Property Group Limited

Great feedback, Sarah. Thank you for posting your comments. Much appreciated.

Rated 5 out of 5 stars

Fire Safety Cladding Remediation

The Head of Property Management has achieved the very best outcome for the Leaseholders in Deben Wharf.
The 14 Apartment block was built in 2017 and has not met Fire Safety Standards, alongside so many properties in the UK built with the same cladding as the Grenfell tower block. In addition there were inadequate fire breaks in the infrastructure, no fire alarms and inadequate fire doors. Emily Ransome-Farmer worked tirelessly and in her own time to pursue a complicated and ultimately successful insurance claim
Her tenacity and dedication to ensuring that our safety and financial commitments are protected whilst protracted conversations took place was a testament to her professionalism.
We owe Emily and her team a huge debt of thanks.

July 13, 2026
Unprompted review
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Reply from Watsons Property Group Limited

Thank you for your taking the time to post your comments, Priscilla. We really appreciate your detailed feedback and will ensure this is passed on directly to Emily and her team.

Rated 3 out of 5 stars

HouseSurvey

Lead in time from booking to actual survey two weeks!
No email sent regarding report publication.
Survey report very comprehensive when received, though.( And£100 cheaper than my last one from a competitor!)

July 10, 2026
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Reply from Watsons Property Group Limited

Thank you for your comments, Alan. We appreciate your feedback.

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Easy to appoint and they got straight onto arranging an appointment. Report also helpful. Would recommend. Thanks.

June 30, 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback and recommendation!

Rated 5 out of 5 stars

Excellent Service

Quick & easy survey to book at a competitive price & report back within 3 days. Thank you.

July 9, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Julie. Much appreciated.

Rated 5 out of 5 stars

Very clear communication and professional service

Very good and clear communication, the survey was carried out on the date arranged and the report was issued soon afterwards. The surveyor went through all of the important points raised in the report via a phone call. All very professional!

July 3, 2026
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Reply from Watsons Property Group Limited

Great feedback, Brian. Thank you for taking the time to post!

Rated 5 out of 5 stars

level 2 home buyers report

We requested a level 2 home buyers report from them and it was done quickly and we received a detailed report 3 working days after the survey was done. We are very happy with this service and would use again should the need arise.

June 30, 2026
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Reply from Watsons Property Group Limited

Thank you for the 5 stars, Steve! Much appreciated.

Rated 5 out of 5 stars

Saved me LOT of money fantastic…

Saved me LOT of money fantastic service rang me and spoke me through findings. Was a small price to pay for what we got out of it

July 3, 2026
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Reply from Watsons Property Group Limited

Great comments, Connor! Thank you for taking the time to post your feedback. Much appreciated.

Rated 5 out of 5 stars

Great service

Great service. They responded well and the survey was well done. When I had questions about the report I was responded to quickly with a good details

July 1, 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback, Andy. Much appreciated.

Rated 3 out of 5 stars

Responsive service, report could be more user friendly

Very responsive and helpful service and they managed to bring forward the survey by several days which was much appreciated.
The survey report is very comprehensive but at over 100 pages long it could be far more user friendly. An executive summary section that notes the actual issues with the property, separate to all of the standard blurb and detail, would make it much easier to read. Having to wade through a report this long to identify important issues is not ideal.

June 30, 2026
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Reply from Watsons Property Group Limited

Many thanks for your feedback. We appreciate your thoughts on the report's length. We are actually in the process of revamping all of our reports and how they are presented, so this will change moving forward.

Rated 5 out of 5 stars

Efficient and good value for money

Our survey was arranged and carried out very efficiently and both Amber and our surveyor Peter were knowledgeable and courteous. The service provided offered good value for money. Highly recommended.

June 5, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback. We really appreciate your recommendation too!

Rated 5 out of 5 stars

Easy and thorough house surveys. Great service!

Had a great experience with Watsons on a house survey. They were incredibly approachable, and offered good advice throughout. A very thorough report and phone call from the surveyor, and for the depth they went into it was all handled really quickly, as well. Lovely to deal with, wouldn’t hesitate to recommend.

June 22, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your detailed feedback. We really appreciate your recommendation too!

Rated 5 out of 5 stars

Very easy to book online

Very easy to book online.
Was kept updated though-out, very professional and prompt appointment made directly to sellers.
Very detailed survey.
Very informative and comprehensive with helpful advice and suggestions.
Would definitely recommend Watsons.

June 11, 2026
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Reply from Watsons Property Group Limited

Thank you for your comments, Dawn. We appreciate you taking the time to post feedback and for your recommendation.

Rated 5 out of 5 stars

Nothing but positive!

Watson were fantastic at every step! I was recommended the company by the estate agents and also found them via a comparison site too. Dave Watson was nothing but helpful - he had all the facts and advice ready to go as well as checking in along the way with me. The report (level 2 with valuation) was very thorough and well worth the cost for the peace of mind. I would be more than happy to recommend to anyone based on my experiences.

June 17, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your detailed feedback, Rebecca. We really appreciate your recommendation to!

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