Watsons Property Group Limited Reviews 

849
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and always willing to take the extra time to answer any customer questions thoroughly. People also deeply appreciate the remarkably quick turnaround times, smooth booking processes, and clear, comprehensive property surveys provided by the wonderful team. However, some reviewers were not happy with the communication, noting painfully slow responses, unhelpful attitudes, and difficulties when trying to resolve unexpected issues. A few customers also experienced frustrating problems with inaccurate property valuations, billing errors, or missed structural details in their final official documents.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, prompt report... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting quick and efficient... See more

Staff

Customers had positive experiences with staff, describing them as helpful, knowledgeable, and professional... See more

User experience

People report positive experiences with user_experience, highlighting thorough, efficient, and detailed... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as extremely helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We commissioned a Level 3 survey and later a few follow up reports from Watsons and were extremely happy with all the results. All our reports were completed very quickly. They were clear, thorough, a... See more

Company replied

Rated 5 out of 5 stars

I would recommend Watsons. I spoke to Joseph who was really helpful in advising what level survey would be best for the property we were buying & he didnt just adv the most expensive one which... See more

Company replied

Rated 5 out of 5 stars

Found this company through the RICS site, we received an online quote and once we went ahead we were updated at each stage along the way. They were quick to sort a survey with the vendor and we go... See more

Company replied

Rated 5 out of 5 stars

We had Tess Thomas to do our survey. Tess confirmed the appointment the day before, Ms Thomas was on time and brought all relevant equipment for the visit. She explained the process clearly prior to... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Commercial Agent
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Surveyor

Written by the company

If you’re considering purchasing a new property, at Watsons we always recommend commissioning your own independent home survey, which will provide you with a clear understanding of the property’s condition. By having a professional inspection completed, you’re essentially avoiding any additional costs, stress and hassle further down the line, as the survey can help you avoid surprise additional costs for repairs. We are experts in all aspects of property ownership and tenancy in both the residential and commercial markets. Offering you a wide range of surveys and a competitive valuation on your property. We are Chartered Surveyors (Residential & Commercial), Estate Agents (Sales & Lettings), and Property Management Agents. We also offer Building Services We work with a vast range of different clients from individuals through to large organisations to provide tailored property solutions. Established in 1890, we have developed a loyal client base which spans both the private and public sectors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

849 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(849)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast efficient service.

Fast efficient service. Quick response.

June 11, 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for the 5 stars! We really appreciate it.

Rated 5 out of 5 stars

Really great

Really great. Very thorough and professional. Report was given to us the day after the survey was carried out, so very quick indeed!

June 10, 2026
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Reply from Watsons Property Group Limited

Great feedback, many thanks Jennifer. Much appreciated.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I would recommend Watsons.

I spoke to Joseph who was really helpful in advising what level survey would be best for the property we were buying & he didnt just adv the most expensive one which i appreciated!

When we received our report it was very clear and easy to understand

Will definitely use them again in the future if we need another one! :)

May 14, 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for taking the time to post your detailed feedback, Shannon. We really appreciate your comments, and recommendation too!

Rated 3 out of 5 stars

Easy to communicate via email and very…

Easy to communicate via email and very responsive. The survey took longer than the expected 7 working days which was frustrating, but it was resolved quickly.

June 11, 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for taking the time to post your comments, Isobel. Much appreciated.

Rated 5 out of 5 stars

Great service

Great service! Quick and responsive, and the report was sent through quickly. Would recommend and use again :)

April 16, 2026
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Reply from Watsons Property Group Limited

Great comments, thanks for posting Amber. Much appreciated.

Rated 5 out of 5 stars

Great job and carried out quickly

Thank you for doing my survey it was very thoroughly done and I am very happy with my resaults. I would recommend Watsons without hesitation.

June 11, 2026
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Denise. And your recommendation too!

Rated 5 out of 5 stars

Amazing Service

Amazing Service! Thankyou

June 11, 2026
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Reply from Watsons Property Group Limited

Thank you too, Emma! Much appreciated.

Rated 5 out of 5 stars

Friendly and efficient service.

Watsons have been great for our survey on a potential property purchase. Very easy to get in touch with to arrange the survey, the surveyor called me the following day to give me a general overview of what he had found which was great . The survey itself was carried out on a Thursday and we received the full report the following Monday. The report is very detailed with lots of advice and we were encouraged to call them up if there was anything we needed explaining. Great service and I would definitely recommend them .

June 8, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your detailed feedback, Sally! We really appreciate your comments and recommendation!

Rated 5 out of 5 stars

Recommend for First Time Buyers!

As first time buyers, we were nervous about the whole process. We put an offer on a house in Sheffield which on the surface looked great. When the report came back, it was filled with unexpected problems. With our heads in our hands, we thought we were doomed. Our surveyor, Andrew, was incredible - he gave us a call and spoke through all our concerns and questions about the report and the house, what's common and uncommon, and what could be extensive work. He gave us his time on a Friday afternoon and was answering all sorts of questions for a good 30 minutes.
I cannot recommend this company, and Andrew in particular, enough, especially if you're a first time buyer.

June 5, 2026
Unprompted review
Watsons Property Group Limited logo

Reply from Watsons Property Group Limited

Thank you for your detailed feedback. We appreciate you taking the time to post your comments, and will ensure these are passed on to Andrew directly.

Rated 5 out of 5 stars

Detailed report!!

Detailed report!!! Very easy to understand as well. You have my 💯. You satisfied my curiosity.

June 4, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post! Much appreciated :)

Rated 5 out of 5 stars

An excellent service

An excellent service. Quick response to request for a survey. Watsons were quick to arrange a date. Cannot fault the detail of the report and great to have photos of the areas written about. Thank you so much.

June 3, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your comments, Gemma. We really appreciate it.

Rated 5 out of 5 stars

Very quick and responsive

Very quick and responsive, communicated clearly when survey was booked and the report came through the next day. Very happy with the service I received and felt easy to access what I needed on my online account.

June 3, 2026
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Reply from Watsons Property Group Limited

Great comment, thank you for posting Megan! Much appreciated.

Rated 5 out of 5 stars

My level 3 survey was a very detailed…

My level 3 survey was a very detailed and in depth report that helped make informed decisions. Andrew called me to run through a few queries and further discussed points raised. He was very helpful and I would recommend!!

May 13, 2026
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Reply from Watsons Property Group Limited

Thank you for taking the time to post your feedback, Chloe. We really appreciate your recommendation!

Rated 4 out of 5 stars

Efficient service

Efficient service, excellent report, and a friendly and approachable surveyor.

June 1, 2026
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Reply from Watsons Property Group Limited

Thank you for your feedback, Philip. Much appreciated.

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