Memoria Waveney Crematorium & Memorial Park Reviews 

179
TrustScore 3 out of 5

2.8

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Rated 2 out of 5 stars

Funerals at the Waveney Memorial Park and Crematorium could be better managed. After my brothers funeral, I gave some feedback, but their reply left me feeling that they hadn’t listened to what I said... See more

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Rated 3 out of 5 stars

I attended a cremation for the first time at this location today (19 July 2017) and whilst i was impessed with the buildings and grounds I was far from impressed with the unbearable heat in the chapel... See more

Company replied

Rated 3 out of 5 stars

sadly attended another service at Ellough.Again there were a considerable amount of people who could not get in the place due the the totally inadequate amount of seating. This is not the fir... See more

Company replied

Rated 3 out of 5 stars

The buildings and surrounding gardens are lovely. The chapel is as it should be. We were going to follow the casket in. The staff just before the casket arrived realised they had not carried out... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Beautiful Memorial Park in stunning surroundings offering Cremation and Internment options with excellent customer service levels


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2.8

Average

TrustScore 3 out of 5

179 reviews

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2.8

All reviews

(179)

1 review in the last 12 months

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Rated 5 out of 5 stars

On behalf of the family of Josephine …

On behalf of the family of Josephine Dixon who we sadly lost recently, I would like to say that we were all immensely impressed and comforted by the surroundings, facilities and the staff of this beautiful crematorium. I find it hard to understand any criticism of this wonderful building or the service that was so graciously extended to all of my family and friends. My Mother would have loved the beautiful service that you allowed us to give her, for that and many other reasons I thank you from the bottom of my broken and painful heart. Even at this terrible time I felt the need to say how grateful we all are for your immaculate service. One sister came from Australia and another from America to say goodbye to their mother and I can tell they were both so impressed and shared their views with everyone when they returned home. Thank you once again, it was beautiful.

October 12, 2017
Unprompted review
Rated 5 out of 5 stars

A very good service

5 stars all the way every step of the way was dealt with effectively and compassionately . The service was ideal In a very welcoming environment. The professionalism of all staff was excellent and they really do connect with you on a kind yet professional level at a difficult time when you need all the guidance you can get . I have never liked cremation before as I've experienced a cold environment yet after using this company and venue my opinions have changed and I would recommend them strongly.

October 5, 2017
Unprompted review
Rated 5 out of 5 stars

No crematorium is a nice place to be …

No crematorium is a nice place to be but this is set in beautiful grounds.
There are enough things to do when you have been bereaved. By choosing this crematorium and a good funeral director, many of your needs can be cleared up leaving you to grieve and tend to other matters.

October 3, 2017
Unprompted review
Rated 3 out of 5 stars

Nice Location but amount of seating totally inadequate

sadly attended another service at Ellough.Again there were a considerable amount of people who could not get in the place due the the totally inadequate amount of seating.
This is not the first service I have attended here,and there is always people either standing in the foyer or outside.
I cannot understand why the place does not have more seating;If partition walls were used you could increase or decrease the available seating.

Also for those people who could not get in the building the outside speaker system is useless,improve that and place a screen outside so at least they can hear what is being said.

But I suppose the size was determined by cost,as with most big companies,shareholders happy,but mourners,well if you turn up and cannot get in and its raining,you will get wet.

POOR POOR SHOW
Lovely location but totally inadequate

August 6, 2017
Unprompted review
Memoria Waveney Crematorium & Memorial Park logo

Reply from Memoria Waveney Crematorium & Memorial Park

Dear Mr McRory,

Thank you for your review and kind comments regarding our location.

I'm sorry to hear that you feel the seating was inadequate but thought I would explain the details regarding seating at our crematoria. The number of seating we are allowed is determined by planning limitations set by the local authority, when considering the sizes that these facilities can be built the council looks at both size and regularity of large attendance in a given area. Our crematoria seats 100 in the chapel and has space for 200 people in the building with a further 200 able to stand outside under our covered entrance, this means that if we have a service with 400 people attending, everyone will be able to hear the service and nobody should get wet, to date we have never had a service with that many people attending and the reality is that less than 2% of all services at our facility have more than 100 people in attendance and less than 0.5% have over 200. Unfortunately, the planning restrictions from the local authority simply do not allow is to build cathedral like structures for the minority of services that exceed these amounts.

Our company is a family owned business rather that a PLC. We value everyone's opinion and measure our success by the satisfaction of our customers rather than the size of our profits, this is because we firmly believe that the first leads to the second.

I do appreciate that the service you attended was very busy with excess of 300 people attending making this the largest service we have ever witnessed at our facility. Unfortunately not everyone could get into the building on this occasion but I'm sure you will agree this is a testament to the popularity of the individual rather than the shortcomings of the facility.

Best Regards

Paul Reed

Rated 3 out of 5 stars

Unbearably hot and unpleasant

I attended a cremation for the first time at this location today (19 July 2017) and whilst i was impessed with the buildings and grounds I was far from impressed with the unbearable heat in the chapel. The air conditioning did not appear to be working and people were trying to cool themselves by fanning with their orders of service. The heat was such that I feared for the health of one or two elderly people who were perspiring badly.

July 19, 2017
Unprompted review
Memoria Waveney Crematorium & Memorial Park logo

Reply from Memoria Waveney Crematorium & Memorial Park

Dear David,

Thank you for taking the time to review our company and thank you for the kind remarks abut the buildings and grounds. I am very sorry that you attended the site and found the heat to be very uncomfortable. We have investigated the cause of this and can confirm that unfortunately there was a fuse blown in the system and this tripped the circuit breaker to the air conditioning. An electrician was called and the fault was rectified the same day but unfortunately this was not in time to get the air conditioning up and running for the service you attended. We have conducted nearly 1600 services in our chapel in the short time since opening and this is the first occasion that the air conditioning has failed. We apologise for the inconvenience that this may have caused and would welcome you to come along to the crematorium and experience the very pleasant surroundings and comfortable conditions people usually benefit from at our facility.

Rated 5 out of 5 stars

Excellent service.A big special thank …

Excellent service.A big special thank you to Gillian who was very kind and helpful. Also a big thank you to Wendy Smith at the head office who made the process of this sad time a lot easier. I would certainly recommend this company to anyone. Thank you all.

July 17, 2017
Unprompted review
Rated 5 out of 5 stars

As a Funeral Celebrant

As a Funeral Celebrant, I have conducted many ceremonies in Crematoria across Norfolk and Suffolk. The staff at Waveney Memorial Park & Crematorium are dedicated and will always 'go that extra mile' to ensure satisfaction for their customers and the family of a loved one. Waveney Crematorium is a contemporary, clean and light building that is perfect for celebrating the life of a loved one and sits in tranquil and beautiful gardens and grounds that are beginning to mature and blossom into a fabulous place for quiet contemplation. If you are looking for somewhere that is not at all 'funereal' and provides a good setting for celebrating a life, I think you have just found it!

June 12, 2017
Unprompted review
Rated 5 out of 5 stars

The perfect resting place

All the staff are caring and very understanding. The whole park is immaculate, peaceful and calming.

The memorials are beautifully crafted and cared for by members of the staff so that the first impression of the park is a feeling of confidence that this is the right resting place for a loved one.

June 9, 2017
Unprompted review
Rated 5 out of 5 stars

Highly Recommmend

The service has been excellent from cremation to interment and continued after service ...and love visiting our Mum and Dad there it's the perfect resting place...the grounds are kept lovely....

June 9, 2017
Unprompted review

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