Waxpack Reviews 197

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I came here recently for a coating on my vehicle. The owner Dan was more the helpful even dyed my seats that were faded and looked wore out. I cannot recommend more A* service and helped with a ma... See more

Rated 3 out of 5 stars

I placed my order on August 11th and there is still no sign of the items even being dispatched. The items were a gift for my boyfriend’s birthday this weekend but it’s evident they won’t arrive in tim... See more

Rated 2 out of 5 stars

Order out of stock and not shown on the website, still show products in stock once refunded which took 6 days after order with no communication until refund issued. Better service from many ot... See more

Company replied

Rated 5 out of 5 stars

Dan used to be a neighbour of ours some years back and I'd regularly find him in our underground carpark detailing his car. And I think its fair to say that its thanks to him that I now understand the... See more

Company replied

Company details

  1. Car Accessories Store

Information provided by various external sources

The WaxPack Detailing Supplies is a car care and detailing product seller.


Contact info

4.0

Great

TrustScore 4 out of 5

197 reviews

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Rated 4 out of 5 stars

I have ordered in the past from Waxpack…

I have ordered in the past from Waxpack and have enjoyed the feeling of excitement when it arrived. Having spoke to Dan the owner of waxpack, i would like to add the following for review. I have to say for transparency I was offered a refund in full if i was not happy, I was not unhappy with what i got, i suppose the word would be disappointed as all the products were from large well known companies. I would have liked some sample bottles of some new products from small companies, something that i would not normally find on a google search, companies that need to be helped and recognized.
Saying all that the service from Dan is as always very good, and the products are great value compared to buying it direct. The format of Waxpack is still excellent in that you pays your money and receive a box of products that will surprise delight and make you smile. I do recommend everyone does this at lease once a year to enable them to try something a little different, i would also advise small companies who want their products noticed to send samples to Dan so he can offer a far greater variety of new innovative products in the future. He has a great way of connecting your products with professional and amateur customers that could make the difference between success or failure of a brand.
Thanks for the box and i am really looking forward to using the Ceramic boost and comparing to the Autobrite Direct and Chemical guys equivalent.
Thanks Dan

May 23, 2020
Unprompted review
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Reply from Waxpack

Hi John,

Thank you for your review I just wanted to clear up a few points as maybe things wasn’t explained correct from us in the first place.

The boxes are normally end of the month, I actually dispatched a week earlier then normal I’m sorry if this wasn’t explained but since 2015 this is how the boxes have been done.

None of the items are old stock, we sold 60 of these in the end and we normally hold 4-5 of each of the items in stock. Everything in the boxes was ordered in for the boxes nothing is end of line. As for chemical guys uk (not us) having them on sale, you’ll notice they actually have everything on sale, pretty much every week the tire kicker is actually a relatively new product. Can I ask though how you mean source new products and how we would know which products are knew to each person? Ceramic boost and tire kicker are less then 1 yr old from release 303 and KKD may be older but are excellent products something we prefer to use.

Value wise I had it slightly higher not much though, as a reseller that is something we can only do so much on, I often see companies offering a product that was £474726 now £30 but we don’t set the original RRP like those brands so can’t lie or make up the RRP as easily.

It does seem you aren’t particularly happy with your purchase and I really don’t want that, with that in mind please feel free to get in contact with me, if you’d like to return the items I am more then happy to refund you in full for the box and hopefully then you can use that money to buy products you prefer.

Offering a box that contains a random surprise assortment of products is never going to please everyone sadly regardless how hard I try to make it. We have thought about giving these up many times but when we do people continue to request them. Who knows!


Please do drop me an email though dan@waxpack.co.uk I’ll happily refund the items if they’re retuned.

Rated 5 out of 5 stars

Ordered some shampoo & ceramic boost…

Ordered some shampoo & ceramic boost from Dan after we had spoken about what I needed for my car and he recommended me some products. I have been shopping here for some time now and The Wax Pack will always have my business. The service is second to none and the products speak for themselves.

May 8, 2020
Unprompted review
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Reply from Waxpack

Thanks Tom, means a lot mate.

Dan

Rated 5 out of 5 stars

Dan offers superb customer service

Dan offers superb customer service, whether it be msg out of hours or the fast delivery times.
The range of products is great and priced sensibly in my opinion.
I recently purchased a set of number plates which I talked about before hand and settled on 4D ones which look amazing and quality is spot on.
I can recommend WAXPACK 100%

May 8, 2020
Unprompted review
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Reply from Waxpack

Thanks for the review Stuart means alot honestly. And thanks again for the order!

Rated 5 out of 5 stars

Competent advice on the phone

Competent advice on the phone, quick delivery, good prices. I highly recommend this shop.

May 7, 2020
Unprompted review
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Reply from Waxpack

Thanks Max,

look forward to serving you again soon.

Dan

Rated 5 out of 5 stars

Brilliant little business with helpful service!

Second time ordering and can’t fault the business. The guy in charge is quick to respond to messages and really helpful with advice. Ordered a machine polisher, compounds and pads and as a newbie was a bit unsure on what bits to get. I was given plenty of advice on which combination of products to go for. Got the whole lot in a great deal and arrived next day! Will definitely be ordering again.

May 7, 2020
Unprompted review
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Reply from Waxpack

Thanks Arran, I do try and give people the best possible advice- unlike many companies I am also an enthusiast so have a fairly good knowledge and not in this to just try and make a quick buck (which is lucky ha)

Look forward to serving you again.

Dan :D

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