I came here recently for a coating on my vehicle. The owner Dan was more the helpful even dyed my seats that were faded and looked wore out. I cannot recommend more A* service and helped with a ma... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed my order on August 11th and there is still no sign of the items even being dispatched. The items were a gift for my boyfriend’s birthday this weekend but it’s evident they won’t arrive in tim... See more
Order out of stock and not shown on the website, still show products in stock once refunded which took 6 days after order with no communication until refund issued. Better service from many ot... See more
Company replied
Dan used to be a neighbour of ours some years back and I'd regularly find him in our underground carpark detailing his car. And I think its fair to say that its thanks to him that I now understand the... See more
Company replied
Company details
Information provided by various external sources
The WaxPack Detailing Supplies is a car care and detailing product seller.
Contact info
Unit 121 Ellingham Industrial Estate, TN236LZ, Ashford, United Kingdom
- 01233612055
- dan@waxpack.co.uk
- waxpack.co.uk
4.0
Great
197 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service quick reliable and…
Fantastic service quick reliable and helpful staff!!
May 3, 2020
Unprompted review
Reply from Waxpack
Thanks Anthony, let us know if you require any more products!
Quick delivery
Quick delivery, owner gave a discount code on the product also!
May 3, 2020
Unprompted review
Reply from Waxpack
Thanks for picking us Dale, means alot!
Great communication and excellent…
Great communication and excellent ptoducts
April 14, 2020
Unprompted review
Reply from Waxpack
Ta Andy, we look forward to serving you again soon!
Product as promised and very prompt.Soft 99 KOG
Product as promised and very prompt.
April 14, 2020
Unprompted review
Reply from Waxpack
Thanks Ben, lots of new soft99 items coming in shortly!
great prompt service
Order came very quickly well packaged,I will certainly order from Waxpack again. I fully recommend them.
April 13, 2020
Unprompted review
Reply from Waxpack
Thank you Barbara, we look forward to serving you again soon!
Very pleased
I spoke to Dan, asking his advice for the best all round cutting, polish & protector.
He knows his stuff. My order arrived in 4 days
I was very happy with the service, quality of the product & the finish on my car.
I would definitely recommend.
Thank you
April 13, 2020
Unprompted review
Reply from Waxpack
Hi Nick,
thank you for your kind feedback, I am an enthusiast myself hence starting the business I think this gives us a head start against many companies just looking to make a few quid.
Dan
Really good service and speedy…
Really good service and speedy delivery. I will be getting all my detailing supplies from here.
April 13, 2020
Unprompted review
Reply from Waxpack
Simon thank you very much!
Excellent, knowledgeable local business
Dan used to be a neighbour of ours some years back and I'd regularly find him in our underground carpark detailing his car. And I think its fair to say that its thanks to him that I now understand there is more to car care than cheap car shampoos and a grubby sponge and hose! So not only is he a nice guy, who runs a well-stocked and fairly priced detailing shop, but he also knows what he's talking about. So if that means something to you, and you like the idea of supporting a local business, then just go to Waxpack.
April 12, 2020
Unprompted review
Reply from Waxpack
Hi Henrik,
this was a very long time ago! Those days spent down there cleaning those cars is what got me into the business, funny how things change. Glad to hear you are doing well and I look forward to serving you again soon.
Very quick response and delivery
Very quick response and delivery, I personally prefer going into store but can’t fault the online ordering system
April 12, 2020
Unprompted review
Reply from Waxpack
thanks Jake, It wont be long hopefully and we will be reopen for you all with lots more stock and products inside!
Dan
First time order
Really fast postage even with things the way they are.had a minor issue and Dan sorted it instantly, will definitely be ordering in the future 👍🏻
April 12, 2020
Unprompted review
Reply from Waxpack
Thanks Ben, look forward to helping with orders in the future.
Reply from Waxpack
Thanks Toby!
Fantastic customer service!
Fantastic customer service and quick dispatch and delivery! Will definitely be using Dan and the Team again for my detailing needs!!
April 10, 2020
Unprompted review
Reply from Waxpack
Thanks Luke, see you again soon!
Excellent detaling dealer.
Waxpack surprised me at first having a balanced choice of detailing supplies and also having my favourite detailing brand (Carbon Collective) on their brochure!
For a first time buyer the process was very easy also the shipping was same day, I got my products in less than a day or two (this was during the covid 19 lockdown) very quick guys!!
Also this guys offer klarna payment which is very convenient if you don’t want to expend a lot of money in one go!
I will definitely buy again from this guys and I recommend it.
April 9, 2020
Unprompted review
Reply from Waxpack
Hi John,
thanks mate we will be extending our range of Carbon Collective soon. The klarna is something that enables people to buy the higher items without the initial cost and has so far been very well recieved.
Excellent service as always
Excellent service as always, delivery was next day, cannot fault this company
April 8, 2020
Unprompted review
Amazing.!!!!!
What can I say, this guy is amazing.!! So helpful and friendly.! If your running late and close to closing time he’ll keep open for you.! This mystery boxes are amazing and always more then what they are worth.! Don’t get me started on the number plates my second set of 4d plates and these are by far the best ones.! Any questions he’ll answer and he’s truly a genuine guy.!!! I wo t go anywhere else for my detailing supplies
April 8, 2020
Unprompted review
Reply from Waxpack
Adam, thanks mate- I'm glad to see you enjoy the service we offer. Hopefully it wont be much longer until we can open again!
Always a pleasure shopping at The…
Always a pleasure shopping at The WaxPack,unfortunately in these torrid times we are facing i was unable to visit Dan in the shop.i placed an order online and received my items 2 days later.would highly recommend Dan and The WaxPack
April 8, 2020
Unprompted review
Reply from Waxpack
Hopefully we can return to normal soon Keith, I hope you are keeping well mate!
Reply from Waxpack
Thanks Ian, means so much!
Purchased the £40 wax pack surprise…
Purchased the £40 wax pack surprise box. Wasn't very impressed, just a few full size bottles, not a great bargain at all
April 4, 2020
Unprompted review
Reply from Waxpack
Hi James,
thank you for your review. We have tried emailing you with the email provided but haven't had a response. The surprise boxes last month we charged 40 Pounds for, now please don't forget we are only a reseller so are margins aren't as big as others but let me list what was recieved so others can decided if it was fair for the price paid. We did email to offer you a full refund if not happy and had no response. I do wish you had got in contact with me before leaving a review as I would much preferred to make sure you was happy with your purchase. Please if you see this and you haven't used to products get in touch. I'd love to be able to help.
Thanks
Dan
FRESH airfreshener 10 Pound
Soft99 Spray Wax 10 Pound
Sams Shampoo 9 Pounds
Carbon Collective Leather Wipes 9 Pounds
Classic All Purpose Cleaner 4 Pounds
Microfibre Buffing Towel 4 Pounds
Mixed Samples 5 Pounds
Reply from Waxpack
Thanks Owen, new website coming soon that will be even better!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.