I'd give them no stars if possible, absolute con merchants, had to take to ombudsman, but still out of pocket, as apparently as I didnt die my claim isnt valid, taken months to sort what was a simple... See more
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In the throws of returning home to Thailand and the New Thai Pass requires certain documents, one of which is travel insurance. Planet Earth's (Ken Lewis) after issuing the policy then sent me... See more
Company replied
Planet Earth Travel Insurance as a company appear OK, but try making a claim against their underwriters, you can forget it. The small print is impossible to negotiate. Tried making a claim for missed... See more
Company replied
Woeful experience. Delayed luggage cover refused payout. Seemed a perfectly valid claim - but diddled in the small print. Loads of admin undertaken gathering documents, 6 weeks wait for a service r... See more
Company replied
Company details
Information provided by various external sources
Travel Insurance services for residents of the United Kingdom - Policies for people aged 85yrs or younger.
Contact info
Sovereign House, SK7 1AW, Stockport, United Kingdom
- 01614390333
- info@planetearthinsurance.co.uk
- wearetravelinsurance.co.uk
1.7
Bad
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpfull
Very helpfull, not pushy, a bit expensive, but as pensioners a little rise each year is expected.
September 4, 2019
Unprompted review
Reply from Planet Earth Travel Insurance
Dear Mr Adcock,
Thank you for your 5***** Review.
Ken
Customer Service Team
Very great customer service offered.
April 10, 2019
Unprompted review
Reply from Planet Earth Travel Insurance
Dear Mr Gohil,
Thank you for your 5 star review and for purchasing a policy with us.
Tim Lee
Customer Services Team
The person i spoke was a delight to…
The person i spoke was a delight to deal with .He was very helpful and informative.
March 20, 2019
Unprompted review
Reply from Planet Earth Travel Insurance
Dear Mr Hanrahan.
Thank you for your 5* review. We always aim to provide excellent customer service and are so pleased that you experienced this.
Ken
Customer Service Team
Superb
Superb - the website was easy to use and the consultant I spoke to on the phone was extremely helpful, polite and offered excellent advice. The quote was very competative. Altogether a first class experience.
March 19, 2019
Unprompted review
Reply from Planet Earth Travel Insurance
Dear Mr Swales,
Thank you for your lovely review. We’re so happy that you were pleased with our service.
Rhian Evans
Customer Service Team
Renewing my travel insurance policy.
I was very impressed with the representative who was patient and polite while answering many questions I asked to clarify aspects of my policy. I have renewed my travel policy with Planet earth.
December 14, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Dear Mr Montgomery,
Thank you for your kind review and for renewing your policy once again.
Rhian Evans
Customer Service Team
Best travel insurance i have found both…
Best travel insurance i have found both for price & help
December 14, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Dear Mr Evitts,
Thank you for your kind review and continued custom.
Rhian Evans
Customer Service Team
Not the company it appears to be.
Have used this company for several years now and have found that when it comes to taking money customer service cannot be bettered. However when making a claim you are swiftly referred toa claims management company that completely ignores you, hence Planet Earth avoids paying out.
November 30, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Mr Greest
I am sorry you are disappointed.
Upon investigating this matter, it transpires that you completed a claims form and sent it to a different insurance company. We will be happy to fast-track your claim once we have received the documentation.
Rhian Evans
Customer Service Team
I have not as yet had to make a claim…
I have not as yet had to make a claim so cannot comment how they conduct their business but am very pleased in the quick and efficient way the company processed setting up my holiday insurance policy.
October 20, 2018
Unprompted review
Very helpful explaining different types…
Very helpful explaining different types of cover
October 14, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Peter
It's great to hear you're so pleased with our services!
Rhian Evans - Customer Service Team
Gone with planet earth for a few years…
Gone with planet earth for a few years on the bounce now.
October 9, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Samantha
Many thanks for sticking with Planet Earth, it's great to hear you're pleased with your policies.
Rhian Evans - Customer Service Team
l use planet earth insurance each time…
l use planet earth insurance each time l holiday because they explain everything in full when booking great company to use
September 21, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Dave
Many thanks for the great review, we hope you have a great holiday
Rhian Evans - Customer Service Team
Very good service and for the 4th year…
Very good service and for the 4th year I’ve taken up my holiday insurance .Everything was explained well and I thank you.😎
September 20, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Irene
It's amazing to hear you're so pleased, we hope to continue to insure you for your future trips!
Rhian Evans - Customer Service Team
Excellent all round
Excellent all round. I've been with Planet Earth for 16 years and found them very competitive, helpful and the staff are pleasant and extremely efficient.
September 17, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Brenda
Many thanks for the lovely review, we're really happy you're pleased with our services!
Rhian Evans - Customer Service Team
I feel very confident in recommending…
I feel very confident in recommending Planet Earth Travel Insurance.
I found the lady extremely helpful , polite yet friendly. Thank you for a speedy service.
August 22, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Linda
Many thanks for the lovely review. We're really pleased you're happy with the experience!
Rhian Evans - Customer Service Team
Excellent Service
Have been looking after our travel insurance for 10 or so years and we are delighted with the constant excellent service, help and advice, especially a gentleman called Ken!
August 21, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Eileen
It's great to hear you're so pleased with our service. We appreciate your loyalty and we look forward to speaking with you again!
Rhian Evans - Customer Service Team
Great travel insurance company
Have used Blue Planet for many years now - great personal service, highly recommended
August 18, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Sheena
Thanks for your kind words, we really appreciate your custom
Rhian Evans - Customer Service Team
Very well looked after .everything…
Very well looked after .everything explained in an understandable manor .Ken who looked after my needs was great and helpful.
August 17, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Mr and Mrs Fenton
Many thanks for the review, it's great to hear you're so pleased
Rhian Evans - Customer Service Team
The Lady who dealt with me was very…
The Lady who dealt with me was very efficient and explained everything that was required.
August 16, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Michael
Thanks for the review, we're really happy you're pleased with the experience!
Rhian Evans - Customer Service Team
Dealt with them direct last year and…
Dealt with them direct last year and this year, very understanding talked me though all the details and possible upgrades needed not pushy and very good value!
August 15, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Mr Anderson
Thank you for your kind words, we really appreciate your custom and we hope you enjoy your next trip!
Rhian Evans - Customer Service Team
Professional and pleasant
My experience was so good Next time it will be my first stop . I talked to an advisor who was pleasant, polite, knowledgeable and efficient .
Extremely pleased with the service
August 14, 2018
Unprompted review
Reply from Planet Earth Travel Insurance
Hi Glyn
Many thanks for the lovely review, it was a pleasure speaking with you this morning and I hope you enjoy your trip!
Rhian Evans - Customer Service Team
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