Wearyourmoment Reviews 

248
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the embroidered products, noting how well the detailed stitching captures special family memories perfectly. People also find the online ordering process very straightforward and consistently appreciate the helpful communication and quick turnaround times from the team. Some reviewers were not happy with occasional design mismatches where the final embroidery did not closely resemble the original photo provided. A few consumers also experienced issues with damaged items arriving or encountered frustrating complications during international delivery services. However, buyers mentioned that customer support was generally understanding when addressing these unexpected product concerns.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional quality of both the... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional workmanship and beautiful... See more

Order

Customers consistently note positive experiences with order processes that are described as very... See more

Customer service

Users describe ambiguous interactions with customer service, showing a high level of disagreement. Many... See more

Delivery service

People report ambiguous experiences with delivery service, balancing both efficient shipping and logistical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got a tote bag with an image of my daughter paddling in the sea with her Nana as a present to say thank you for help with childcare. She absolutely loved the unique gift and considered framing it!... See more

Rated 5 out of 5 stars

The team were very communicative and helpful with my order all along the way - I asked for an additional sketch for approval in a different way and they were happy to help (with a small fee for the... See more

Rated 5 out of 5 stars

What a great company! I bought two hoodies and then ordered a third once I saw the quality of the both the work and the sweatshirt material itself. Despite being an online company, the service is resp... See more

Rated 5 out of 5 stars

fabulous! I have shopped here on several occasions - and each time they deliver. such good presents - especially good for special thank yous. great quality, speed - brilliant. will use again and agai... See more


Company details

  1. Gift Shop

Written by the company

We turn your pictures into embroidered works of art you wear. From pictures of pets to the most cherished notes we create mementoes that you will want to wear over and over Once you've uploaded your image and chosen your colour and size, that's when the magic really begins. Your memories deserve to be celebrated, and we understand that each moment is unique and personal. Whether it's a wedding, graduation, family gathering, or a once-in-a-lifetime trip, our artists ensure that every stitch tells your story authentically.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(248)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered for Father’s Day

Ordered for Father’s Day, received in a timely manner within the time frame stated in the companies communication emails- very happy with the quality of the product I ordered the signature moment sweater.

I reached out to the company via instagram a few times with some questions about my order and always got a reply in a good time frame. I appreciate this is a small business and I am happy to support it.

Look forward to ordering again :)

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely product

Lovely product - I ordered a cap for Father’s Day and my husband loves it! Delivered on time and really pleased with the result. Will definitely use again.

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

A gift that’s sure to impress

Ordered several T-shirts and sweatshirts for gifts, and they turned out great. Would definitely recommend adding the preview option to your order like I did. There were a number of things I wanted altered from the previews, and in the end I really liked the result. Be prepared that colors can vary slightly in the final product you receive compared to the previews, though. But overall an incredible gift that I would like to buy more of in the future!

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and experience

Ordered sweaters for my husband and my wedding anniversary and it was perfect. The quality of the sweaters and embroidery were amazing. My husband loves the sweater! Delivery was prompt, great communication and I will definitely re-purchase from them.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely something different!

The perfect present for someone who has everything! Arrived on time, excellent communication from the seller and fantastic detail in the embroidery - right down to my dog’s wonky ears! Recommend to all my friends as something different and will definitely be ordering again.

June 7, 2025
Unprompted review
Rated 4 out of 5 stars

Order not received

Order #13419

**They have sent me the preview and shipped it fast**

Ordered on 25.05, still no news though I have even paid to preview my tshirt. It says it should take 10 days to preview, it’s been 12 days with no news. I’ve messaged them and no reply yet.
Is this a scam?

May 25, 2025
Unprompted review
Wearyourmoment logo

Reply from Wearyourmoment

Certainly not a scam Chloe. If you had taken the the time to read the auto reply to your email it would have advised previews are being sent slightly later than advised, I’d also like to point out that these are advised timelines and not guaranteed. We have auto replies set up answering most queries in order to speed up processing times. If your query is not answered in the auto reply, (again the auto reply does say this) please allow three working days for a reply. Let me know if you would like a refund and I’ll happily refund it for you. Scam, right?

Rated 1 out of 5 stars

Sent multiple emails about my order…

Order number 13081
Sent multiple emails about my order because I have not received the order preview on time. No reply. I shall make a formal complaint if my order does not arrive on time.

June 3, 2025
Unprompted review
Wearyourmoment logo

Reply from Wearyourmoment

Hi Sarah,

Would you be able to let me know your order number please? It may be worth checking the auto reply that answers most queries.

Thank you

Rated 5 out of 5 stars

Love it

Arrived on time, really pleased with the scarf, nice quality and the embroidery was really good especially as I had chosen a complicated photo. Fantastic

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Custom Sweatshirt

I bought a custom sweatshirt for my partner for Mother’s Day, and she absolutely loved it! The colour was beautiful, it fitted her well, and it looked amazing on. Really happy with the quality and how special it felt—highly recommend!

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, really good quality. Arrived quickly.
Purchased a picture of kids for wife on a jumper. She loved it, wears it most days

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Quality

Scott, I have written numerous times about the cap order. Please provide a return and refund as the stitching quality is very bad. I have written several emails and you have deemed it acceptable to ignore me.

If anyone else is thinking of using this supplier - don't! I have tried them 3 times now and been refunded twice... I believe in giving the little guy a chance but 3 is 2 too many.

April 17, 2025
Unprompted review
Wearyourmoment logo

Reply from Wearyourmoment

A second review for the same product, I'm sorry you do not have the patience for a response. You also thought of using us three times despite us being so bad, slightly odd.

Rated 5 out of 5 stars

Excellent Quality - great concept

I purchased several t shirts recently having seen the advertising in instagram.
The results were great and extremely touching when immortalising my father who passed last year with my favourite photo of us.
I have had great compliments from people and have sent them to the website!
I will also be back!

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

I am a fan!

I ordered a sweatshirt for my boyfriend for Valentine's Day. The initial design was actually more detailed than I expected, and the team was very responsive to any design change requests, questions etc. I thought I left it to last minute, 'risking it' with a brand I don't know but it arrived perfectly on time and the embroidery is amazing. Sweatshirt material is also really nice, not too thin. Fair to say I'll be back for more - it was a huge hit :)

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love these

Absolutely love these! Bought the hoodie for my friend for Christmas and she loved it!! Got her a L as she likes jumpers oversized and it was true to size. Will definitely be buying more.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect gift for new parent

The embroidered work is outstanding, perfectly resembling the picture I sent. Hoodie is soft and made a lovely present for the hubby. Customer service was swift and helpful in resolving my query. I'm getting one of these for myself very soon!

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Comes back perfect and exactly how the pictures show!
Have bought for presents and people love them!
Very good service from start to finish! Highly recommend!

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

The best out there!

Amazing quality, service and the perfect gift for my husband, with a very special photo captured. Thank you, will definitely be reordering again!

December 20, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look