Wearyourmoment Reviews 

248
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the embroidered products, noting how well the detailed stitching captures special family memories perfectly. People also find the online ordering process very straightforward and consistently appreciate the helpful communication and quick turnaround times from the team. Some reviewers were not happy with occasional design mismatches where the final embroidery did not closely resemble the original photo provided. A few consumers also experienced issues with damaged items arriving or encountered frustrating complications during international delivery services. However, buyers mentioned that customer support was generally understanding when addressing these unexpected product concerns.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional quality of both the... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional workmanship and beautiful... See more

Order

Customers consistently note positive experiences with order processes that are described as very... See more

Customer service

Users describe ambiguous interactions with customer service, showing a high level of disagreement. Many... See more

Delivery service

People report ambiguous experiences with delivery service, balancing both efficient shipping and logistical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We got a tote bag with an image of my daughter paddling in the sea with her Nana as a present to say thank you for help with childcare. She absolutely loved the unique gift and considered framing it!... See more

Rated 5 out of 5 stars

The team were very communicative and helpful with my order all along the way - I asked for an additional sketch for approval in a different way and they were happy to help (with a small fee for the... See more

Rated 5 out of 5 stars

What a great company! I bought two hoodies and then ordered a third once I saw the quality of the both the work and the sweatshirt material itself. Despite being an online company, the service is resp... See more

Rated 5 out of 5 stars

fabulous! I have shopped here on several occasions - and each time they deliver. such good presents - especially good for special thank yous. great quality, speed - brilliant. will use again and agai... See more


Company details

  1. Gift Shop

Written by the company

We turn your pictures into embroidered works of art you wear. From pictures of pets to the most cherished notes we create mementoes that you will want to wear over and over Once you've uploaded your image and chosen your colour and size, that's when the magic really begins. Your memories deserve to be celebrated, and we understand that each moment is unique and personal. Whether it's a wedding, graduation, family gathering, or a once-in-a-lifetime trip, our artists ensure that every stitch tells your story authentically.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(248)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful embroidery

I have ordered two embroidered scarves and both were absolutely perfect. The images really look like the photo I gave. They make the perfect sentimental gift. I will definitely be ordering more.

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely t-shirt

I ordered a t-shirt for my husband with an image of him and our son. It is really beautiful and the embroidery captured the picture perfectly. He really loves it. Communication was great, turnaround time was really good too. Would definitely recommend and order again.

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

A much loved gift

I got my mum a scarf with a favourite picture of her and her granddaughter. She absolutely loved it. The image is instantly recognisable as the two of them. The quality is high, there were no loose ends or untidy bits. Honestly rate this company so highly. They also take great care to email and follow up in case you have any issues.

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Repeat shopper

I’ve ordered three items from three different photos and the materials are amazing, very high quality! Looking forward to giving them as Christmas presents and seeing the recipients faces. Thank you

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Characterful embroidery for a heartfelt gift.

I ordered several items as Christmas presents this year and could not be happier with how they turned out. The level of detail and character they pack into the embroidered images is incredible. Customer service was also fantastic. They were responsive to emails and provided personalized replies, which I found very impressive during this busy time of year.

One recommendation that I have for WearYourMoment would be to have some premium quality options for the embroidery to go on as well as the standard options. The standard options provided are perfectly nice and very reasonably priced, but I would have been willing to pay a bit more for a higher quality piece for some of my purchases.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great product and great customer service!

Had a really good experience with the company after contacting them and speaking to Scott. I had made a mistake, confusing this company for another in an email I got saying my product had been dispatched when I had paid extra for the preview option- it was NOT this company, it was another order I had made that happened to have a similar name. Obviously my email was a tad frustrated but Scott was great, assuring me the item had not been sent and forwarded me the preview via email even though he'd already sent it via WhatsApp (another tech issue on my end whilst changing phones!!!). The preview was absolutely perfect and was so excited to receive the item. It arrived today and I'm blown away by the quality of the embroidery and the accuracy to the original photo. I know my partner is going to absolutely love it.
I do think the price is on the higher end but for the quality and the customer care, that's priceless to me.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant company

I was worried ordering from an Instagram advert but I'm so glad I did.The scarves are amazing and look so much better than I thought they would. Thank you so much!

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a scarf with a personalised…

Ordered a scarf with a personalised photo. The scarf arrived and the quality and stitching was terrible. It didn’t even resemble the photo I had requested.
I gave feedback to the company, including how I liked a cushion I had also ordered, they didn’t offer anything in terms of refund or money off or a replacement. The customer service is shocking and now I have an overpriced scarf that I am unable to gift anyone as it’s so bad.

December 12, 2024
Unprompted review
Wearyourmoment logo

Reply from Wearyourmoment

Hi, we do offer a full preview service (which you didn't use). Our Terms and conditions are clearly shown, as the items are incredibly unique and personal it is simply not possible to offer refunds or money off. As was already communicated with you, we have made so many designs very similar to that of the one in question and have had great feedback regarding these.

Rated 5 out of 5 stars

They did an excellent job…

They did an excellent job with creating this product! They were a bit busy so it took a couple days longer to receive the proof for review, but they accommodated last minute changes and I received the product with no delay.

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

The most special gift

I could not recommend Wear Your Moment more - I was served an add on Instagram and I'm so pleased I was! We bought a jumper for our godson for his birthday and the embroidery was absolutely beautiful, I couldn't believe how close to our photo it was and it made such a special gift. We will definitely be buying more items from this lovely shop - thank you!

October 24, 2024
Unprompted review
Rated 3 out of 5 stars

The T-shirt I ordered is lovely but I…

The T-shirt I ordered is lovely but I would recommend paying extra for a preview, it's disappointing that it isn't included given the price of the products. The image on the T-shirt looks nothing like my Husband as he doesn't have a prominent beard, therefore the T-shirt is unusable.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

The quality is amazing!

The quality of the shirt and cap is amazing! The embroidery is beautiful and it's a beautiful gift idea! Also, customer service is great!

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic concept and a high-quality…

Fantastic concept and a high-quality product and finish. Great communication, flexibility with requirements and a quick turnaround to boot. Highly recommended and would happily use again in future!

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Loved the product

Loved the product. It really made for an amazing and unique gift. The team was very responsive throughout the ordering process. While we did receive the wrong color, they were able to send me a replacement product with the right color right away.

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

Return customer

I have purchased twice from this site, first one a jumper with a silhouette embroidery of my partner woth both kids, ir was so beautiful and detailed even with it being only one colour (I requested this), I fell in love and ordered another one for my sister, this time the hodied jumper. Fabric is nice and think
looks good quality. They make such good presents!

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Thrilled with my purchases!

The most stunning t-shirt and scarf as gifts! Really pleased with how the embroidery came out and the recipients were thrilled to bits with their thoughtful presents. Will definitely be ordering again!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! I have ordered several items (including t-shirts and cap) and they have all come out perfectly. They make a wonderful thoughtful gift with the personality of the photos really coming across in the embroidery. Will be ordering more!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great gift idea

Great gift idea! The service was great - I asked to see a preview before it was embroidered and they were very patient with tweaking the designs until it was just right. Excellent quality stitching as well!

September 2, 2024
Unprompted review

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