We R Sports Reviews 85

I recently purchased a rowing machine and it's an excellent piece of kit. Easily assembled, good clear instructions and simple to fold and store. We R Sports received the order and delivered within 3 days, excellent service.

Mr Vatan Bakija, I hope you are reading this. The poor customer service I have received is disappointing and the stress the "we r sports" its a joke.

You need to really look in to training your staff via ebay sales and the lady who called me. So rude.

I bought a cross trainer machine which arrived with a crack in one of the sides as well as a missing screw. We could still assemble it though. However, it was so flimsy, a waste of money. I asked to refund it and I've been emailing everyday and waiting for about 10 days. When they reply to emails they ask for odd things like sending them photos of the box from various sides and so on. I've complied and confirmed the time I'm available for pickup but they ignore the emails after I've sent them everything they need. They are thieves until proven otherwise. don't buy from them.

Will edit if they actually do come to pick up their flimsy equipment.

They have responded now but told me the pickup will be today without informing me beforehand. How will I know to be available for the pick up if I wasn't informed.

Great Customer Service, issue with my first exercise bike and found staff really helpful and accommodating where my item was replaced.
Great follow ups and courtesy checks.

Ordered sit up bench in black and silver, black and red came and it was damaged. Emailed them and they said we can offer a £10 refund for something that cost me £45. Then when i ask for it to replaced they ignore all emails. Shocking

Had two separate orders both handled superbly 2nd order had item missing contacted them and was resolved very quickly..items were of high quality highly recommended

Bought a rowing machine ..very straightforward and at a really good price..it arrived on time well packed.. small hitch but got in touch with wersports.com and honestly they were so helpful and courteous..querie addressed immediately.
I will definitely buy from them again and absolutely recommend to friends

A quality sports equipment providing business!
I’ve never known a faster turn around time, in sports equipment form any other company. I found this company via eBay. And can honestly say, we r sports.Com get you the equipment you order the very next day before 9am !! Seriously flawless fast service🙏
I am buying more equipment in next two weeks and I will be definitely be using we r sports !!
The staff are friendly and ensure you get the equipment you purchased the very next day regardless of size or weight !!
I’d seriously recommend to any sport enthusiast that requires sports equipment fast !! To use this 💯 reliable business and service!! As the turn around time is unbelievable 💯👍

Great value product and service. There was initially a problem with the monitor but they replaced it immediately and the service throughout has been first class

Very easy to buy from them. Very different story once you have given them your money. Be very wary of their returns/customer service/warranty policies. Don't make the mistake of owning a completely dysfunctional machine having parted ways with £1400. Shambles.

First class service. No issues at all. Delivery within 2 days of purchase. Assembly instructions great with components labelled which was very welcome! Would definitely recommend product and company.

Where do I start with this company absolute disgrace.
I have been looking for a max lift power machine on the website for some time which was out of stock at £2,995 and once it finally came in it went up to £4300 as it was total lockdown and I wanted this machine as it was the only one that would fit in the garage it had to go in i’ve put it on the chin and paid the full amount.
What is I finally got the machine set up there was a few questions that I had to ask which started off reasonably well with a guy called Ashly very helpful but to be honest the conversation did go on for some two or three months with no real outcome to some problems with the machine. That aside one of the queries was with the centre pulley cables which have cups on them by the ball they catch on one of the bolts which caused a major damage to the cables from new. I remove the cups but unfortunately the cables of already been damaged which Ashley promised to send me out two replacements once we have got to the bottom of the other queries. However I never spoke to Ashly again and this was now taken over mainly by a lady called Amber who tried your best though supposed to answer some of the questions that seem like some of them were being fobbed off as the cables seem to be too long and the pulley wheels were catching at the back of the machine due to poor design. After now going on for six months I’m starting to get a little tired of trying to get to the bottom of my final queries so I asked her to send out the two pulley cables as promised by Ashley some months or more ago which she agreed to do I received one. I sent Amber a few messages by email and she assured me that there was only one been sent out I then returned an email which I had from Ashley previous stating on there the proof that Ashley promised to send me out two. No my emails are being ignored and they’re not keeping to their word. Have my money like previous reviews I see saying and they’re not really caring after that customer service is non-existent I would never say.
I would also like to add that when I started trying to get in contact with this company it was proving difficult I had a slip of paper in with the instructions for this machine with any queries or maintenance to call this number. This number I probably cord some 20 to 30 times with no reply. Where is the emails that started I did asked did I have the right number or was it a printing error. The reply in the email was saying that this number is never answered or not in use so why oh why is that number even presented to a customer. I am still waiting for a reply from this company to replace the 40 cable which they agreed to do some 4 or 5 months ago so I can finally draw a line under this poor experience looks like I might be having to get my hand in my pocket again to replace something that should be replaced by this company which never did.
Hope other customers looking to use this company find this review helpful and please bear in mind before purchasing.

Prompt and efficient replies to my querries. Replacement part dispatched quickly. Thank you.

Easy to order via website. Delivery was very prompt. The instructions on how to put the spin bike together were good. Only used the bike once so far but at the moment cannot fault the bike or this company....

I bought a rowing machine 2 months ago. After 1 month of used, 2 of the rollers under the seat became loosened. So I emailed the customer service,and I received their respond so quickly that they will send me 2 new rollers. They handled problems efficiently.

Bought 2 skipping ropes for my granddaughters ,very pleased with the quality and price.Great way to tire them out before bed

Bought a spin bike about a year and a half ago. First computer lasted about 2 months company replaced it and It worked well for just over a year.....It developed the same error as the first computer some numbers lost part of the display .Customer service good for purchasing replacement computer at £30. I give 5 stars for this but 1 star for reliability for a fundamental part of the spin bike disappointed.

I recently acquired a second hand RevXtreme S1000 exercise bike but unfortunately the monitor was broken. I searched online to try and find a replacement but to no avail so I emailed We R Sports to see if they sold replacement monitors. I received a prompt reply saying that they would make enquiries and get back to me. The following day, I was told they had ordered some and would let me know when available. The day after that i was updated again and told they had been received and were now on their website to order. Order placed and the monitor arrived the next day. Absolutely fantastic service from We R Sports, specifically Amber and Ashley who dealt with my enquiry so promptly and kept me updated. Would highly recommend this company.

I purchased a leg extension / ham curl from We R Sports during lockdown. After apx 9 months part of it broke. The part was sent back to We R Sports and fixed, but after apx 4 months, it broke again. We R Sports stated that as the problem occurred after the 12 month warranty, then they were under no obligation to fix / replace. However, under UK Consumer Rights Act (2015), irrespective of the warranty, for 6 years after purchase, products need to be fit for purpose - using a machine, once a week for 13 months with it breaking twice does not constitute being fit for purpose. I have contacted eBay who will look into how and We R Sports operate and also consumer.advice.org.uk as they stated that there is a "possible criminal breach of the UK Consumer Rights Act (2015)". My advise would be to give We R Sports a miss

Great products + Service.

Amber + Ashley were both extremely helpful in sorting out my issue.

Would recommend !