West Country Windows Reviews 

181
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for their exceptionally polite demeanor and remarkable attention to detail during home installations. Reviewers are deeply impressed with the exceptionally high quality of the windows, doors, and overall workmanship delivered by the team. Consumers consistently note that the installation teams arrive promptly on schedule and keep all work areas remarkably clean and tidy. People also appreciate receiving clear explanations and helpful guidance when choosing various home replacement products. Many happy clients state they would gladly use these services again and confidently recommend the business to others.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, friendly, and... See more

Quality

Reviewers mention positive feedback about quality, expressing great delight and satisfaction with their new... See more

Product

Clients share positive opinions on product quality, expressing delight with the attractive and secure finish... See more

Customer service

Consumers find customer service to be exceptionally positive throughout the entire process. People... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We moved house recently and needed a new patio door. We tried several local companies, whose staff all appeared to have attended the same double glazing salesman course. "Special offers" if we signed... See more

Company replied

Rated 5 out of 5 stars

Adrian and Joe arrived on time on the day arranged.They were very polite and friendly and cleaned up after they had done the job. We had a new bathroom window and a bedroom one replaced and already ca... See more

Company replied

Rated 5 out of 5 stars

We are delighted with the service we received from West Country Windows. The quality of the windows, the installation work and the friendliness and professionalism of all the staff we dealt with has b... See more

Rated 5 out of 5 stars

We had two windows replaced by Westcountry Windows last week and couldn't be happier. The windows look high quality and the two fitters did such a clean, tidy and neat job that when they left you wou... See more

Company replied


Company details

  1. Home Improvement Store

Written by the company

West Country Windows is one of the leading Window Companies with a reputation for providing quality products and solutions to enhance the fabric of your home since 1977 , our experience, knowledge, and service are unsurpassed. We only supply and install quality Windows, Doors and Conservatories, offering highly insulated and fully weather resistant door and window frames, delivering the best in technologically advanced glazing systems. Whether you are looking for a new Conservatory or an update on your windows or doors, West County Windows have a solution that is just right for you. We just make things better.


Contact info

4.9

Excellent

TrustScore 5 out of 5

181 reviews

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4.9

All reviews

(181)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely workmen

Lovely workmen - arrived on time and worked hard - were very helpful and left no mess.

September 4, 2025
Unprompted review
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Reply from West Country Windows

Thank you for your kind words. We’re delighted to hear our team arrived on time, worked hard, and were both helpful and tidy. We’re so pleased you’re happy with the service—thank you for choosing West Country Windows

Rated 5 out of 5 stars

The windows were installed in a…

The windows were installed in a difficult location. The fitter Colin managed and was very polite and professional. I would use again.

September 4, 2025
Unprompted review
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Reply from West Country Windows

Thank you for your kind feedback. We’re so pleased to hear Colin managed the installation so well, even in a difficult location, and that you found him polite and professional. It’s great to know you’d use us again—thank you for choosing West Country Windows

Rated 5 out of 5 stars

Bungalow window and door replacement

We had all windows and doors of our bungalow replaced. The fitters were professional and courteous and worked very cleanly. We love the quality of the product. We did have a mark in the air gap side of window and there was no hesitation for West Country Windows in replacing the unit. I would recommend their product, their customer service, responsiveness and problem solving, all first rate

September 4, 2025
Unprompted review
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Reply from West Country Windows

Thank you for your wonderful review. We’re delighted you’re so pleased with the quality of your new windows and doors and that our fitters provided a professional, courteous, and tidy service. We’re also glad we could quickly resolve the marked unit for you—customer service and responsiveness are very important to us. Your recommendation means a lot—thank you for choosing West Country Windows

Rated 5 out of 5 stars

New front door and replacement units.

Had West Country Windows out to replace 3 old units and install a new front door. Tony came out with a good range of brochures, it was measured and made within a few weeks. Colin carried out the installation, he was a very experienced tradesman who did a first class job, tidy and efficient. This is the second time we have used West Country Windows, on both occasions have been happy with the service they provide.

August 29, 2025
Unprompted review
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Reply from West Country Windows

Thank you for your kind review and for coming back to us again. We’re so pleased Tony was able to guide you through the options and that Colin carried out the installation to a high standard. It’s great to hear you’re happy with both the products and the service we’ve provided on both occasions. We truly appreciate your continued trust in West Country Windows

Rated 5 out of 5 stars

We found their service very good

We found their service helpful, friendly and efficient. If in the future we need to change our windows they would be the first to go to.
Would highly recommend them.

August 28, 2025
Unprompted review
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Reply from West Country Windows

Thank you so much for your kind words. We’re delighted you found our service helpful, friendly, and efficient. It’s wonderful to know we’d be your first choice in the future and that you would recommend us—your support means a lot. Thank you for choosing West Country Windows

Rated 5 out of 5 stars

Professional from the start

From our initial visit to the showroom to complete installation it has been a very professional process. Spencer came and gave us a quotation to replace all the windows, making suggestions on changing the design of some of the windows and the glass for en-suite and cloakroom. No pressure selling and an immediate quotation. Quentin came to do the technical measuring after which we were invited to the factory to see the manufacture of our windows. Very friendly team, happy to explain each process. Our fitters, Andy and Mike, arrived on time every day and were polite and friendly. Care was taken in each room with any mess hoovered up as they finished. Outside was kept clean and tidy with all rubbish removed from site during and after the installation. The look of our house has been transformed and we couldn't be happier. We are very pleased to recommend West Country Windows.

August 28, 2025
Unprompted review
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Reply from West Country Windows

Thank you for sharing such a detailed and thoughtful review. We’re thrilled to hear your experience was professional from start to finish—from Spencer’s helpful advice and Quentin’s technical expertise to your factory visit and the installation by Andy and Mike. It’s wonderful to know our team made the whole process smooth, friendly, and tidy throughout, and we’re delighted your new windows have transformed the look of your home. Your recommendation means a great deal to us—thank you for choosing West Country Windows

Rated 5 out of 5 stars

Absolutely delighted with our new…

Absolutely delighted with our new windows and front door.
Salesman Tony was courteous and not at all pushy.
Fitter was polite and tidy.
Great job all round.

August 22, 2025
Unprompted review
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Reply from West Country Windows

Thank you for your kind feedback. We’re so pleased to hear you’re delighted with your new windows and front door. Tony will be glad to know you appreciated his courteous, no-pressure approach, and it’s great to hear your fitter left everything neat and tidy. We’re thrilled you’re happy with the result—thank you for choosing West Country Windows

Rated 5 out of 5 stars

West Country Windows - 1st class service, again!

Once again we've had West Country Windows provide us with replacement windows, this time the downstairs back windows. Colin came and did an excellent job, installing them and returned to replace a pane that unfortunately cracked unexpectedly. We will have no hesitation in using them again when we move into our new house, and would recommend them to anyone who asks.

August 8, 2025
Unprompted review
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Reply from West Country Windows

Thank you so much for your lovely review and for returning to us again. We’re delighted Colin was able to provide an excellent installation and quickly resolve the cracked pane. It means a lot to know you’d recommend us and plan to use us again in your new home—we look forward to working with you in the future. Thank you for choosing West Country Windows

Rated 5 out of 5 stars

Superb Quality and Service

I am so happy with my new windows, French windows and front door. The house has been transformed.
The quality of the windows is superb and the customer service and friendly advice from Spencer was outstanding.
Marios who fitted the windows was courteous and kind and the quality of his work was so good.
I cannot fault a thing from start to finish and would definitely recommend West Country Windows.

August 18, 2025
Unprompted review
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Reply from West Country Windows

Thank you so much for your glowing feedback. We’re thrilled to hear your new windows, French doors, and front door have transformed your home. It’s wonderful to know you were impressed with the quality of the products, Spencer’s friendly advice, and Marios’ excellent workmanship. We’re delighted the whole process met your expectations from start to finish, and we truly appreciate your recommendation. Thank you for choosing West Country Windows

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round
AJ & Joe were fantastic really conscientious - left the house perfectly, clean and tidy
Thank you all so much
Would highly recommend

June 26, 2025
Unprompted review
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Reply from West Country Windows

Thank you for your lovely feedback. We’re so pleased to hear you received excellent service and that AJ and Joe made such a positive impression with their conscientious work and attention to detail. We’ll be sure to pass on your thanks to them. Your recommendation means a lot to us—thank you for choosing West Country Windows

Rated 5 out of 5 stars

Excellent service

I had a positive experience with the installation of my conservatory. West Country Windows were helpful and professional, from the initial visit to the installation. The people who constructed the conservatory were a pleasure to have working in my home - including the initial installers, plasterer, and electrician. Very pleased with the service from start to finish, and would use again.

July 7, 2025
Unprompted review
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Reply from West Country Windows

Thank you for your kind review. We’re delighted to hear you had such a positive experience with your conservatory installation. It’s great to know that every stage—from the first visit to the work of our installers, plasterer, and electrician—was handled professionally and made you feel at ease. We’re thrilled you’re happy with the end result and truly appreciate your trust in us. We look forward to working with you again in the future

Rated 5 out of 5 stars

The remit discussed with Spencer was to…

The remit discussed with Spencer was to recreate a conservatory as similar as possible using modern materials to the old edwardian wooden one ... I think this has been done brilliantly.
The guys, Andy and Mike, who accomplished this task were professional, long serving and happy to put up with my constant queries!
Very happy with the end product because ,apart from the stained glass gable, it looks practically the same as the original.

July 31, 2025
Unprompted review
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Reply from West Country Windows

Thank you for your lovely review. We're so pleased to hear that you're happy with your new conservatory and that we were able to stay true to the original Edwardian design using modern materials. Spencer, Andy, and Mike will be delighted to know their work made such a positive impact. It’s always our goal to deliver both quality and care, and we’re glad they were able to answer your questions and bring your vision to life. Thank you again for choosing West Country Windows—it was a pleasure to work with you on this project

Rated 5 out of 5 stars

This was a great experience

This was a great experience! From the initial quote and order process, right through to the installation everything was was handled very professionally and with great attention to detail meaning the windows we replaced are excellent quality and the installer took the time to ensure they were fitted properly with minimum fuss to us as we both work from home. Would thoroughly recommend !

July 29, 2025
Unprompted review
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Reply from West Country Windows

Thank you so much for your kind words. We're delighted to hear that the whole process—from quote to installation—was smooth and handled with care. It's great to know our team’s attention to detail and respect for your home made the experience stress-free, especially while you're both working from home. We’re thrilled you're happy with the quality of the new windows and really appreciate your recommendation. Thank you for choosing West Country Windows

Rated 5 out of 5 stars

Proper job

No pressure, nice people. Darrell did the fitting and is a complete star. Really high quality job and the windows aren't bad either!

July 31, 2025
Unprompted review
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Reply from West Country Windows

Thank you for the great review. We're glad to hear you had a no-pressure, positive experience with our team. Darrell will be especially pleased to be called a star—he takes real pride in his work, and it shows. We're also glad you're happy with the quality of the windows. Thanks again for choosing West Country Windows

Rated 5 out of 5 stars

New windows, good product

A hassle free experience from start to finish from west country, competitive price for a great product. Our fitter Colin who was not only a likeable chap, but also very experienced in his trade was a pleasure to deal with. Questions i had for him were answered with ease and understanding, and his attention to detail i could not fault. Kyle who came later was also a nice and polite lad, a big up to all the staff i dealt with at the establishment. The windows and patio door i had fitted were of a good quality too, have recommended this company to a couple of work colleagues already and will definitely use again for future projects.

July 9, 2025
Unprompted review
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Reply from West Country Windows

Thank you so much for your thoughtful and detailed feedback. We're thrilled to hear that your experience with West Country Windows was hassle-free from start to finish. It's great to know that Colin’s expertise and approachable manner stood out, he truly takes pride in his work. We’ll also be sure to pass your kind words on to Kyle and the rest of the team. We're delighted you're happy with the quality of your windows and patio door, and we really appreciate your recommendations. We look forward to helping with any future projects you may have

Rated 5 out of 5 stars

Great service

Great service, Adrian and Joe were amazing. They displayed great teamwork work and great colleague camaraderie. Cleaned up after each day and my windows and door are perfect because they paid attention to detail. Would definitely recommend them - thank you AJ and Joe.

July 17, 2025
Unprompted review
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Reply from West Country Windows

Thank you for your lovely review. We’re so pleased to hear that you’re happy with your new windows and door. Adrian and Joe will be thrilled to know their teamwork, attention to detail, and professionalism made such a positive impression. We’ll be sure to pass on your thanks to them. Your recommendation means a lot to us—thank you again for choosing West Country Windows

Rated 5 out of 5 stars

Window repair

We needed a repair to one of our windows. Steve was very helpful and worked meticulously to solve the issue. The company is always helpful.

July 17, 2025
Unprompted review
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Reply from West Country Windows

Thank you for your kind words. We're glad Steve was able to resolve the issue for you with care and attention. It's always our aim to provide helpful, reliable service—whether it's a small repair or a full installation. We truly appreciate your continued support and look forward to helping again if ever needed

Rated 5 out of 5 stars

All new windows and two doors

We had 15 windows,a French door and a new patio door that required some small building alterations all installed over five days. Everything went smoothly and a special thank you to the Somerset team Adrian and Joe for their hard work in sometimes extreme weather conditions.Very pleased with the results.

June 13, 2025
Unprompted review
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Reply from West Country Windows

Thank you for taking the time to share your experience. We're so pleased to hear that everything went smoothly with your installation, especially given the scale of the project. A big thank you from us as well to Adrian and Joe—working through tough weather is no small feat, and we're glad their hard work and dedication made a positive impression. We're delighted you're happy with the results and really appreciate you choosing West Country Windows

Rated 5 out of 5 stars

Replacement Conservatory, Garage Door, Window and Facias andsoffits capping.

We recently moved to a new property and decided to replace the existing conservatory, garage door and window as they were “past their sell by date”. We also decided to have all the Facias and Soffits capped with upvc to make them maintenance free.
We decided to call West Country Windows as they had replaced the windows, doors and bi-folds for the previous owners a couple of years ago and we were very pleased with the quality of these.
Spencer came out to see us, took all the details, sat down with a cup of tea and produced a quotation there and then, we were very impressed with this as we had expected him to go away and send us a quote later on.
With such a large project it was not without its problems, mainly due to staff sickness, however Darrell sorted this out to make the whole project run as smooth as possible.
Overall, we are very pleased with the final result and can recommend West Country Windows.

July 9, 2025
Unprompted review
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Reply from West Country Windows

Thank you for taking the time to leave such a detailed and kind review. We're so pleased to hear that you're happy with the final result of your project, it was a pleasure to work with you on transforming your new home. It's great to know that Spencer's approach and on-the-spot quotation helped make the planning process easier for you. We appreciate your patience and understanding around the scheduling challenges, and we're glad Darrell was able to keep everything on track. Thank you again for your trust and recommendation, we hope you enjoy your updated home for many years to come

Rated 5 out of 5 stars

A very good experience from start to…

A very good experience from start to finish. Needed replacement panels on an existing conservatory. It transformed the look of an old worn out space to something fantastic. Salesman was not pushy as I take my time to make up my mind. The new panels exceeded my expectations. Thanks again for a great service and top quality product.

June 10, 2025
Unprompted review
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Reply from West Country Windows

Thank you for taking the time to share your experience. We're so pleased to hear that the new conservatory panels have made such a difference and exceeded your expectations. It's great to know that you felt comfortable throughout the process—there's absolutely no rush when it comes to making the right choice for your home. We really appreciate your kind words and are delighted you’re happy with both the service and the final result. Thank you again for choosing West Country Windows

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