Westbrook Motors (Ireland) Ltd Reviews 

61
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Been a customer over 8yrs, annual service on my Outlander and bits in between carried out without issue, work and prices always discussed before being carried out, so no surprises. Temp car organised... See more

Company replied

Rated 4 out of 5 stars

We have used Westbrook for servicing our Kia Carens the past two years. We have found them efficient, professional and courteous. Very happy with the work they have done and the cleanliness of our car... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Nader and the staff at Westbrook for their professional service. We named our orange eNote 'Carmen' after Sesame Street's singing orange. We have indeed fallen in 'amour with the re... See more

Company replied

Rated 5 out of 5 stars

Bought my Outlander from Westbrook 2 years ago and have had it serviced since then. Westbrook provided an excellent service from sales to servicing.Another plus is they are located in city centre whic... See more

Company replied

Company details

  1. Car Dealer
  2. Car Repair and Maintenance
  3. Car Service
  4. Mitsubishi Dealer
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

We are a family owned and managed motor dealership located in Parkgate Street, Dublin 8 close to Heuston Station. We have built a reputation for excellent customer service and aftersales as a result of our commitment to building strong relationships with our customers which can be seen from our consistent 5 star Google reviews. We are a little bit different from other motor dealers, we have a passion for ensuring our customers receive the best personal advice and service for all their motoring needs. Our team is focused on making your motoring experience as easy and pleasant as possible. Our story began when Joseph Clarke started his working life as an apprentice mechanic with Westbrook Motors in Parnell Street more than 50 years ago. In 1980 Joe got the opportunity to buy the business and with a lot of hard work, pride and passion for people and the motor trade he grew the business until he retired in 2010. From there, his two sons Mark and Damien continued to manage and grow the business transforming it into what it is today. In 2012 we moved to larger premises in Parkgate Street where we continue to supply the full range of Mitsubishi models and quality used cars including full Service and Parts facilities. We look forward to welcoming you to our dealership where you can see for yourself what we really mean when we say ‘‘Your Experience Drives Us’’. Best Wishes The Westbrook Team. Car Dealer, Used Cars, Car Service, Mitsubishi Dealership, Car Sales Dublin, Mitsubishi Service Centre, Outlander PHEV Service, Family Business, Established, Highly Rated, Trusted Garage, Convenient, Local, Tyres, Car Repairs,


Contact info

4.8

Excellent

TrustScore 5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(61)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great guys to deal with highly rated

February 1, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much for your 5* review Cormac - really appreciated. We do pride ourselves on our customer service so it's great to receive these reviews. Thanks once again, Damien & Paddy.

Rated 5 out of 5 stars

Excellent service

We bought our car less than a 3 years ago at Westbrook Motors. Since then every check up and annual services has been done with Paddy and lads in the garage. Every single time we had excellent experience and guys went above and beyond for us. Highly recommended! 5+

January 31, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks so much Tim for leaving this brilliant review - we really appreciate your loyal custom and we are always here to help anytime. Thanks again Damien & Paddy.

Rated 5 out of 5 stars

Happy Customer

Used for servicing my Outlander PHEV with no complaints. Also greatly appreciated for their sourcing of accessories and replacement parts very promptly.

January 27, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much Alan, your custom and great feedback are appreciated. Happy we made the experience a pleasure. Regards Damien & Paddy.

Rated 4 out of 5 stars

Great Experience

I got my car serviced at Westbrook motors and I’m quite satisfied.

The service was fast and thorough, and I was given an update on the status over a call which I very much appreciate.

January 26, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much Elezabath for your excellent review and of course your valued custom. Kind regards Damien & Paddy.

Rated 5 out of 5 stars

Just good old-fashioned service

Just good old-fashioned service, it's amazing how many businesses just don't answer their emails, texts etc. Never left waiting by Westbrook. I had some bad experiences when I first bought the car. This is why I use Westbrook now. Simple really.
Thanks again.
Paul.

January 26, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks Paul that is just how it should be - we really appreciate your custom and your brilliant feedback which I shall pass on to the service team. We look forward to welcoming you back when you next require our assistance. All the best Damien & Paddy.

Rated 5 out of 5 stars

Smooth, prompt and clear

Service was arranged and carried out very smoothly and promptly. Great communication and clarity throughout.

January 26, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks so much Barry for taking the time to leave such brilliant feedback. All the best Damien & Paddy.

Rated 5 out of 5 stars

Happy customer

Been a customer over 8yrs, annual service on my Outlander and bits in between carried out without issue, work and prices always discussed before being carried out, so no surprises. Temp car organised without issue as needed as I live a distance away. Damien, Paddy, Nader top job… see you soon lads….

January 25, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much for your custom and 5 Star review Muireann. We always try our best so its great to hear such excellent feedback. Thanks very much once again, Damien & Paddy.

Rated 4 out of 5 stars

We have used Westbrook for servicing…

We have used Westbrook for servicing our Kia Carens the past two years. We have found them efficient, professional and courteous. Very happy with the work they have done and the cleanliness of our car upon its return. I would be happy to recommend them.

January 24, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much Paddy - It's really good to know that you found us so helpful and obliging! Really appreciate both your custom and your feedback. Kind regards Damien.

Rated 5 out of 5 stars

I would like to say a big thanks to…

I would like to say a big thanks to all the lads at westbrook motors for a brilliant job the did on my car after the accident. The got the toe truck and a spare car for me. And though care of all the insurance paper work. Big thanks to Damien and Paddy who did a 5 star job.
Thanks a million lads
Alan Doyle

January 24, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much Alan for your loyal and valued custom - you are a clear example of a customer who has become a friend and we really do appreciate your loyalty and your recommendations. We look forward to looking after your motoring requirements for many years to come. Thanks again Damien & Paddy.

Rated 4 out of 5 stars

Very good and efficient service

Very good and efficient service . Reasonably priced. Friendly staff, open and welcoming to any questions . Felt they listened to all my vehicle issues and reacted.

January 20, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much Tom for sharing your experience. I’m pleased to read your thoughts – it’s exactly what I want to see from customers! I really appreciate both your custom and your feedback – Thanks very much Damien Clarke.

Rated 5 out of 5 stars

Very pleased with my annual service on…

Very pleased with my annual service on my Outlander PHEV. Very efficient check in and car was ready within 3 hours. I also liked the fact that my car was returned washed and tyres polished. No hidden surprises on the bill either. I will continue to use Westbrook for my future servicing needs.

January 19, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much for your 5* review Gerry - really appreciated. We do pride ourselves on our customer service so it's great to receive these reviews. Thanks once again, Damien & Paddy.

Rated 5 out of 5 stars

Find of the century

I discovered Westbrook Motors about 10yrs ago & what a find. I’m on my 3rd car with them & I highly recommend this motor company. From the minute you enter the premises you are greeted with a big hello, Damien, Mark & Paddy are there to help with any query no matter how small or big it’s not a problem. The service is excellent & they are highly efficient. I’m a customer for life & wouldn’t consider going anywhere else. I can’t say enough about this company except to say once you visit you’ll never leave. What are you waiting for head straight down see what I’m taking about you won’t be sorry

January 19, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much Breda - We really appreciate your custom and your excellent feedback - that is just what we like to see from our customers - we all work as a team, treating customers as we would like to be treated ourselves, in a friendly and relaxed manner, so it is great to know that you have consistently received such great service from us. We look forward to continuing to look after your motoring needs. Kind regards Mark Clarke

Rated 5 out of 5 stars

My Mitsubishi Lancer Car Service

My Mitsubishi Lancer is serviced by Westbrook, Damien looks after this for me. I left it in before Christmas, it was organised that it was serviced while I took a trip into town to do some shopping and was ready a few hours later when I returned. My wife drives the car so it has to be absolutely reliable. I 100% trust the guys in Westbrook to look after this, they have been doing this for my cars now for 14 years and I have never once had a problem. The Lancer is a good car, we will be holding on to it, and any future jobs will be also done by Westbrook, nowhere else.

January 19, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Wow what a fantastic review John! We all really appreciate feedback, which is vital to ensuring we are providing a car service experience with a difference.Your trust in us means a lot, and once again thanks very much for your custom. Regards, Damien.

Rated 5 out of 5 stars

Really happy with the recent servicing…

Really happy with the recent servicing of my PHEV... Damien was very attentive and accommodating with my schedule, and the car was ready in no time. Keep up the great work...

January 19, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks Héctor, that’s just how we like it, and the team will really appreciate your feedback, so it’s very kind of you to share it. Another happy customer, perfect. Thanks very much Damien & Paddy.

Rated 5 out of 5 stars

Trustworthy and Efficient: The best car service in the city!

I have been bringing my car to Westbrook Motors for the past 3/4 years for servicing and I really couldn’t recommend Paddy, Damien, Nader and their team highly enough. They offer clear and honest advice, absolute top quality servicing and are incredibly efficient and accommodating. In need of a service? Give the team a call and you and your car will not be let down.

January 18, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much Sophie, we do try our best, and it's lovely to hear how well the team look after you and your car. Thanks Nader

Rated 5 out of 5 stars

Westbrook Motors (Ireland) Ltd

I have purchased 2 cars in Westbrook Motors over the past several years and both have been serviced there .
The warm reception together with the attention to detail given by Damien, Nadal and Paddy is greatly appreciated .
In terms of value for money and trustworthy service I have no hesitation in recommending Westbrook Motors to my family and friends .

January 18, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much William for taking the time to leave this excellent review - Thanks very much, Damien and the rest of the Service team understand what we do and why we do it. I’m really pleased you noticed it and liked it. Thanks for letting us and the world know. Damien.

Rated 5 out of 5 stars

Excellent sales and service

I've been a customer of Westbrook Motors for over 25 years, and I have always found them to be extremely helpful and efficient. I highly recommend them.

January 18, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thank you so much for such brilliant feedback Bernard - great to know you have consistently received such excellent service from both the sales and service teams and I do appreciate you sharing this with us and our potential customers! We look forward to welcoming you back to enjoy the Westbrook experience when you require our assistance. All the best Damien & Paddy.

Rated 5 out of 5 stars

Excellent service

Excellent service, very good customer service and takes care of every tiny details… recommended for any auto service, specially if you have an outlander PHEV!!!!

January 18, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thank you John for both your custom and your excellent feedback which I shall be happy to share with the Service Team - great to know you were so happy with the service you received. Hope to be able to help you again when you next require our services. All the best Mark

Rated 5 out of 5 stars

Excellent location and absolutely…

Excellent location and absolutely fantastic team! I am Westbrook Motors client since 2011. Regularly I serviced my car ( bought at Westbrook Motors) always passing my NCT, I feel like I am really well looked after! Thanks guys!
Highly recommended!

January 18, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks so much Rafal for leaving this brilliant review - we really value your custom and appreciate your excellent feedback. We believe in treating our customers as we would like to be treated ourselves in a polite, friendly and helpful manner,so it’s always nice to hear when our customers experience exactly that. All the best Damien & Paddy.

Rated 5 out of 5 stars

My whole experience has been amazing

My whole experience has been amazing. The personal Damien was so polite, caring and helpful throughout. Nadar was very helpful in organising everything. Overall I am very happy with the experience I had in Westbrook motors and I strongly recommend my friends and family about this place.

January 18, 2022
Unprompted review
Westbrook Motors (Ireland) Ltd logo

Reply from Westbrook Motors (Ireland) Ltd

Thanks very much Pradeep for sharing your experience. We are pleased to hear your thoughts – it’s exactly what I want to hear from customers! I really appreciate both your custom and your feedback and wish you safe and enjoyable driving in your Outlander PHEV – Thanks very much Damien & Paddy.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look