Western Lettings Reviews 

122
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I am a single property landlord. Western Lettings became my property manager in 2023. 2 months later a damp issue was raised which quickly escalated into a major issue with the factoring company as... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Western Lettings to manage my rental property for a few years now and the service has been great. Communication is clear, they’re quick to deal with any issues, and everything is hand... See more

Company replied

Rated 5 out of 5 stars

The best letting agency - ever. I was really reluctant to use a letting agency due to some very bad experience from others. A friend told me about this company which is absolutely brilliant. They ke... See more

Rated 5 out of 5 stars

Western Lettings know what they’re doing, and if you’re looking for a stress free renting experience, these are the guys you want to be dealing with. From having a first class website, to a great team... See more

Company replied

Company details

  1. Real Estate Rental Agency

About Western Lettings

Written by the company

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Western Lettings is an ARLA licensed, multi-award winning independent letting agent in the West End of Glasgow. Ever since our business was established in 2008 our objective has been to continue specialising in letting and managing property without becoming side-tracked by other ventures, such as property sales and development.

By focusing on one thing, we can invest in people and infrastructure with a long-term strategy. Our culture is one of continuous improvement with tiny changes being implemented almost every day. Team members plan their own training. We leverage technology where we see the most juice, adopting it as our friend but not our master. Everything underpins our never-ending quest to make renting better.

Whether you are a landlord looking to rent your property with a letting agent in Glasgow or a tenant who’d like to register with us, we’d like to hear from you. You’ll find our service to be straight-forward, professional, and friendly.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

122 reviews

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4.4

All reviews

(122)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We really like Western Lettings

We really like Western Lettings. They are reliable and trustworthy. They make renting a whole lot easier. So many letting agents are cowboys!

January 26, 2022
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Reply from Western Lettings

Thanks Liz, we are delighted to hear your thoughts.

Rated 5 out of 5 stars

Having used another agent in the past…

Having used another agent in the past the difference in service provided is massive.
I trust this agent to look after my property, myself and the tenants who live there

January 26, 2022
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Reply from Western Lettings

We are delighted to hear your feedback, Yvonne. Thank you.

Rated 5 out of 5 stars

Western lettings are great!

Western lettings are responsive, proactive and helpful. We are delighted with their standards of service.

January 26, 2022
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Reply from Western Lettings

Great to hear, thank you Phil.

Rated 5 out of 5 stars

Thank you for a successful year with a…

Thank you for a successful year with a couple of equipment changes seemingly without any problems.Financial reporting was always on time and everything well explained when required.
Keep it up !

January 26, 2022
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Reply from Western Lettings

Thank you, both for your great feedback.

Rated 4 out of 5 stars

Customer service

Calls not returned

January 25, 2022
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Reply from Western Lettings

Hi Hilary,
Thank you for your review.
We are disappointed to hear this, as we pride ourselves on our communication. If you have any ongoing concerns, please call/drop us an email so we can assist.
Kind regards,
Emily

Rated 5 out of 5 stars

Great correspondence

Great correspondence. As a landlord who is out of area, I fully trust that my property is looked after well by the staff @Western Lettings.

My tenants are also very happy with the service that Western Lettings provide.

Highly recommend, I am very comfortable with my choice of letting agent.

January 25, 2022
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Reply from Western Lettings

What a lovely review, thank you so much Shelley.

Rated 5 out of 5 stars

Good service

Western Lettings are good at what they do, easy to contact and always friendly.

January 21, 2022
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Reply from Western Lettings

Great to hear, thank you Jenna.

Rated 5 out of 5 stars

EXCELLENT

i have used Western Lettings for several years and have found them to be absolutely excellent. The staff are very experienced and always helpful. I would have no hesitation in highly recommending this Company.

January 20, 2022
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Reply from Western Lettings

What a lovely review, thank you very much Margaret.

Rated 5 out of 5 stars

Superb service

Superb service. As a landlord living abroad I fully trust Western Lettings to manage the property which is reassuring both for me and the tennant. Very quick to respond and get repairs done promptly when needed.

January 19, 2022
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Reply from Western Lettings

Thank you, David. We are delighted to hear your thoughts.

Rated 5 out of 5 stars

Outstanding Letting Agents. Outstanding people!

As a landlord, I strive to be very fair and respectful towards the needs of my tenants. I have used Western Lettings for a period of nearly four years and have had nothing but the most positive of experiences with them. They are super reliable and efficient and all staff are very friendly, pleasant and most helpful. If you need the services of a Letting Agent, Western Lettings should be your very first choice.

January 19, 2022
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Reply from Western Lettings

Many thanks, Sandy, for your profoundly positive feedback.

Rated 5 out of 5 stars

No problems

No problems. Things just go along.

January 19, 2022
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Reply from Western Lettings

Great to hear, thank you for taking the time to write a review.

Rated 5 out of 5 stars

I have been with western Lettings for…

I have been with western Lettings for about 4yrs and I can honestly say I have never had. Problem with them. They are very helpful and very professional and so it takes all the worry out of renting out my flat myself. And if the renter has a problem they handle it so professionally. I would HIGHLY recommend this company

January 19, 2022
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Reply from Western Lettings

George, thank you very much for your kind words. We are glad to hear you are satisfied with our service.

Rated 5 out of 5 stars

As a Landlord

The guys at Western have looked after two of my rental properties over the years and as a Landlord I would fully recommend them.

January 19, 2022
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Reply from Western Lettings

We are delighted to hear you are happy with our service, thank you.

Rated 5 out of 5 stars

Western Lettings - a great team of people

The team at Western Lettings are truly fantastic. Very professional. Deliver on time and keep records meticulously. Very friendly too.
Nick

January 18, 2022
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Reply from Western Lettings

Hi Nick. Very happy to read that you are still enjoying the service after all these years. Jack

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