westlancsautoelectrics.co.uk Reviews 

90
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Orderd starter motor on morning & it was delivered next day ! Helpful & friendly people to deal with ! Will definitely use again & would highly recommend to anyone looking for 1st class service for st... See more

Rated 5 out of 5 stars

After many problems with reconditioned Alternators from a well known car parts suppliers I was recommended west lancs autos . The guys were very helpful and knowledge able they supplied a brand new... See more

Rated 5 out of 5 stars

Excellant service Reasonably priced and delivered on time I will definitely use this company again and have recommended them to the mechanic that fitted the item i ordered

Rated 4 out of 5 stars

Not fitted yet, but the alternator seems to be a super new product, probably made in China so we’ll see . The initial phone ordering process seemed a bit too hurried, but the decently priced product... See more

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4.6

Excellent

TrustScore 4.5 out of 5

90 reviews

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Replied to 66% of negative reviews

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4.6

All reviews

(90)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

Dissatisfied

Gave them my reg. number for a alternator. They insisted it was the correct alternator.... NO !!. Sent it back and have been waiting 4 weeks for a refund. They told me the person that deals with accounts had " gone home ". Phoned the next day and was told the refund was " on their system ". GREAT !! But that is not a refund. Ring you're bank. Ask for a " Chargeback ". They will contact this companies bank and get you a refund. Got a refund... eventually. You have been warned !!

April 23, 2026
Unprompted review
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Reply from westlancsautoelectrics.co.uk

Unfortunately it seems with the information we had, the vehicle look up system identified the required part incorrectly, and we apologise for this.
However, please bear in mind that during the period of the return, we did have bank holidays, which meant that the return took longer to process than usual.
When you were informed over the phone that the return was on our system and going through, we were then in the hands of the bank/card issuers timeframe as to when the money would show back to your account, and we have no control over this.

Rated 5 out of 5 stars

Order went well

Order went well . Listened to problem i was experiencing with payment and rectified it quickly and smoothly

April 10, 2026
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Reply from westlancsautoelectrics.co.uk

Glad we got you sorted, thank you

Rated 5 out of 5 stars

Excellent

Excellent, very quick response. Sourced the correct product quickly and speedily dispatched, all at a good price.

April 12, 2026
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Reply from westlancsautoelectrics.co.uk

Happy to help, thanks

Rated 5 out of 5 stars

Great attitude

Great attitude, clean workshop, labour cost very acceptable for fitting a new Subaru starter motor. I bought my own part

April 11, 2026
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Reply from westlancsautoelectrics.co.uk

Thanks

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Rated 5 out of 5 stars

Highly recommended

Highly recommended! 5 stars isn't enough. I needed a new alternator and received an unbeatable quote. The customer service was excellent, I paid over the phone and was told it would be shipped the same day by DHL. The following day, I received a top quality new product. The free delivery was a bonus and I couldn't be happier. Will definitely buy from West Lancs in the future, as well as recommending them to my friends and family.

March 12, 2026
Unprompted review
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Reply from westlancsautoelectrics.co.uk

Many Thanks, Laura

Rated 5 out of 5 stars

Brilliant and very helpful

Brilliant service. Made enquiry online as wasn't sure which model of alternator suitable and got a quick response with the exact information I needed. Would highly recommend.

March 16, 2026
Unprompted review
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Reply from westlancsautoelectrics.co.uk

Thank you, David.

Rated 5 out of 5 stars

These guys got back to me within ten…

These guys got back to me within ten minutes and sorted me out with the proper part I needed when I called to order the part the guy was polite and well mannered I will be telling all my friends about them

March 3, 2026
Unprompted review
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Reply from westlancsautoelectrics.co.uk

We appriciate the feedback, Stephen.

Rated 5 out of 5 stars

I found West Lancs Auto Electrics…

I found West Lancs Auto Electrics through a Google search and what a good result it was.
I was assisted in finding the correct part for my particular car (Jaguar XF) and had it delivered within 24hrs of ordering.
This is an extremely helpful company that went out of their way to help. I would 100% reccommend.

February 17, 2026
Unprompted review
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Reply from westlancsautoelectrics.co.uk

Thank you, Graham, we do aim to help the best we can.

Rated 5 out of 5 stars

Recommend , easy , stress free

I did google search and found west lancs , I used car reg and part number from alternator to find correct alternator . I rang and dealt with Dave who was helpful and my alternator arrived in couple days with 18m guarantee if need it. Thanks ! Top service

March 3, 2026
Unprompted review
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Reply from westlancsautoelectrics.co.uk

Glad we could help!

Rated 5 out of 5 stars

Being a first time buyer

Being a first time buyer, the help and information I was given was excellent. The next day delivery was fantastic. I would use West Lancs without hesitation, and would would defiantly recommend to all my friends.

March 2, 2026
Unprompted review
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Reply from westlancsautoelectrics.co.uk

Thanks you very much , Carol.

Rated 5 out of 5 stars

Excellent service knew what I wanted…

Excellent service knew what I wanted straight away very competitive price including delivery I had my starter motor in two days fitted and back on the road.

March 4, 2026
Unprompted review
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Reply from westlancsautoelectrics.co.uk

Good to hear you got sorted and back on the road, thank you!

Rated 5 out of 5 stars

Fantastic A1 service and supply by West…

Fantastic A1 service and supply by West Lancs at super competitive price.Called lunch time less than 24hr later the new unit was delivered. Fitted and working!
Would highly recommend

February 26, 2026
Unprompted review
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Reply from westlancsautoelectrics.co.uk

Tha'great, thnaks for the recommendation.

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