westlancsautoelectrics.co.uk Reviews 

This company are top notch in communication and provide a product and customer service second to none.

Brilliant pricing

Quick response via email

An actual phone number where someone helps you

Really well made products

Delivered promptly the morning after I placed the order.

This company for starter motors and alternators is brilliant .
I purchased a brand a new alternator for my Honda CRV 50% cheaper then other places .
It arrived next day delivery perfect .
It fitted perfectly with a 18 months guarantee.
So far it’s good it give me confidence in the company

Sent my purchased alternator back to west lancs as it was the wrong one .
Have emailed numerous times ,package had been tracked and sent back .Had completed an online form ,called and was rudely told by the man over the phone "I don't deal with returns"
Over a week ago,I am wondering when I will be getting my money back

As per your response it's now over the 14 days and still no refund .....maybe some truth to my review ,have escalated to my bank

Still awaiting their threat of legal action as they refused to refund the postal costs on returning their faulty alternator. Law states it’s the sellers responsibility !
£6.49 outstanding and I’ll stop reminding you.

Excellent company to deal with. They did a price match on a alternator and free delivery. It arrived before estimated delivery date. They double checked for fitment using reg and vin numbers. Good priced item with a excellent service. What more could you ask for.

My starter motor for my 1931Austin Seven was giving problems. I was looking for a replacement when an advert for West Lancs appeared on my screen. So I contacted them, and received a prompt, polite and knowledgeable response.I sent my starter motor to them and had it back in less than a week completely refurbished and working very well. All done at a very reasonable price.It has never been working better.

An absolute joke of a company, bought an alternator from these and all seemed good at first. The mechanic I had fit this asked why I had bought a refurbished alternator, I didn't know it was I replied, but had him fit the part as I needed my car on the road. I have had this car since brand new and the only issue I have had. Part fitted and job done, so I thought. Within SEVEN months the " RECHARGE SYSTEM SERVICE NOW LIGHT CAME ON " as it was due for an upcoming service I assumed this was the issue. I had it checked at a garage just to be sure after it came on continuously for a couple of weeks and they gave me TWO codes stating the alternator was faulty. I contacted this company and advised to send the part back. I bought a NEW alternator and had it fitted by a garage and asked them to look at everything when they fitted it. All is good they told me, it is simply the alternator and wiring fine etc. I sent the part back but was very careful to take my own photos, get reports back from both garages and recorded all phone calls to them due to what I expected. I had a reply that they tested the part with their "SPECIALIST" equipment, then blamed the issue on a slipping belt, which was replaced new and faulty wiring etc and sent a part photo of a sentence to the relating issue that they claim on scrumpy paper. They then stated that I must contact them to get my part back for a delivery price, " which they under paid on original delivery " all photographed my end and sent a lollipop for some reason with the alternator? As I have advised them I have had everything checked and put into reports, as I half expected this from them and blame myself for trying save money. I will now start a small claims court process with them and bring all evidence to court with the recordings to claim ones money back. There was things I left out telling them when I returned the alternator in the case they went down the avenue they have, to only show the ace card at court. At least the bailiffs/sheriffs can take the parts/equipment from their premises to get my money back and pay all fees that I will also be claiming back. DO NOT USE THIS COMPANY TO SAVE MONEY AND PAY TOP MONEY FOR A NEW PART FROM A REPUTABLE COMPANY.......PURE COWBOYS.

Bit of a circus, run by a clown BEWARE!

Guy was smug questioned how I knew the details of the starter motor on needed without the serial number as he couldn’t be bothered to look and thought he was the only one who knew about the products

Asked if they sell any premium branded Alternators and had nothing but stupid sarcastic comments. I think these people are just chancers selling cheap Chinese rubbish and have no customer service what so ever
AVOID at all costs.

Just called looking for an alternator. Guy asked a few questions following - Have I found any already and for how much. Once I said I did, but ideally was after a used one and cheaper than quoted. After that I was abruptly cut off them saying I should go and buy that one. Greatest customer service of all times. 👏👏👏

They came up with really poor excuses to my mention of the bad customer service, hence is a trustpilot review.

If you don't own up to your employees providing a bad customer service is entirely up to you. You could have found a recording of my call and made decisions based on that. You haven't.
I was quoted for a new alternator elsewhere, and was looking for quotes around. The way my call was ended and the attitude towards me as a potential customer resulted in this review. But it's down to you, anyways. Providing the prices and options, i.e. 'used and new' would have not taken your employee much time. It could have been emphasized that you don't sell used ones and the price of new one was mentioned over the phone. Your explanation as a benefit of saving my time is just a poor excuse.

I was abruptly cut off, and they hanged up the call. I really hope they could investigate the recording and talk to the advisor. It's just a really poor attitude that made me feel upset for no reason. Hence your reviews.

Very helpful, next day delivery and competitively priced what more could you ask for?

Great service, received correct alternator the next day. Other firms couldn't even supply one.

What a great company! After being let done my a supplier based in Germany trading as if they were in the UK, I called West Lancs Auto Electrics.

They provided me with a quote and I sent pictures of the old starter just to make sure it was correct.

They were very helpful and I received the new starter the next day.

I've read the negative feedback and believe the people leaving the feedback are an absolute waste of fresh air with no clue how parts work on cars!! Great value for money with the warranty. Maybe people need to understand the 'refurbished' terminology.

Invoice number INV-101964

I would recommend to everyone!!

Poor service , bought a starter motor from this company that failed within days they refused refund on cheap part saying it was due to over cranking which was not true the part was obviously cheap an not made from quality material. Will never use again!!

Needed a starter motor so phoned West lancs, fantastic service and rapid delivery. Will certainly use these guys again. Many thanks.

All I can say great service, will definitely use then again

Rang for a quote on an alternator it was priced immediately , price very comparable , ask about delivery , accepted it and placed order , alternator was delivered on time , would definitely use their service again , thanks west lancs Geoff

Daniel was very helpful when called up to order an alternator for my daughters car. Fast delivery and part was very well packed. I would highly recommend this company.