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Rated 3 out of 5 stars

I bought a few bottes of the Primitivo when on offer in Sainsbury's. The wine is a good enough drink, the the bottle design needs reworking. I applaud the idea of the card outer, but I found it extrem... See more

Rated 5 out of 5 stars

I am a big fan of the paper bottled wines - which are great to drink and make lovely gifts - so light and eco-friendly. Unfortunately my latest order got damaged in transit - but the speed of custome... See more

Company replied

Rated 5 out of 5 stars

Amazing wine from an amazing company. Excellent service - website straight forward & delivery free & next day. I have already highly recommended you to family & friends - one of whom has already used... See more

Company replied

Rated 5 out of 5 stars

Very smooth experience w order and delivery. The Pecorino is a lovely fresh, easy-drinking summer white - enjoyed it with seafood and pasta. Cardboard bottle is a practical alternative - light but stu... See more

Company replied

Company details

  1. Wine Wholesaler and Importer
  2. Wine Store

Written by the company

RETHINKING WINE DRINKING When in Rome is here to make drinking wine as much fun as it is in Italy. We bring you high quality craft wines at great value, whilst all the time minimising our impact on the environment.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

213 reviews

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1-star

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Rated 5 out of 5 stars

Great wine. In a box.

Love that When in Rome put great wine in boxes. How refreshing… in every way!

June 2, 2022
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Reply from When in Rome

Thank you Caroline for this fantastic review! We're delighted to hear you enjoyed the quality of the wines and appreciate the sustainable packaging, Salute!

Rated 5 out of 5 stars

Very smooth experience w order and…

Very smooth experience w order and delivery. The Pecorino is a lovely fresh, easy-drinking summer white - enjoyed it with seafood and pasta. Cardboard bottle is a practical alternative - light but sturdy. Easy to store, open and pour. Not 100% clear whether the inner bag is recyclable, and where to recycle it.

May 30, 2022
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Reply from When in Rome

Thank you Lucy for your excellent review, we really appreciate it! It's great to hear your experience was smooth and you enjoyed this refreshing white! With regards to the recycling process, the inner liner bag is recyclable and this should be placed with plastics. Do let us know if you would like some further information on this.

Rated 5 out of 5 stars

Super fast delivery and great…

Super fast delivery and great communication

May 10, 2022
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Reply from When in Rome

Thank you for taking the time to leave an excellent review, we are so pleased to hear your parcel arrived swiftly! Salute.

Rated 5 out of 5 stars

Great product

Great concept, great wine, excellent service

May 8, 2022
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Reply from When in Rome

What a lovely review for all aspects of the business, we really appreciate it. Salute John!

Rated 5 out of 5 stars

Close your eyes!

I can shut my eyes and imagine I am on the piazza! Smooth wines of excellence, fabulous customer service and a palpable commitment to the environment.
What more could you ask for? Wpuldn't go anywhere else!

May 6, 2022
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Reply from When in Rome

Thank you Fiona, what a beautiful review! We're so delighted to hear you enjoyed our Primitivo and it took you to an Italian Piazza! It's also great to hear you appreciate our sustainable values and how we commit to this through our alt format packaging. Salute!

Rated 5 out of 5 stars

The wine is delicious and the packaging…

The wine is delicious and the packaging created some interesting conversation!!!

May 6, 2022
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Reply from When in Rome

Thank you for your excellent feedback! We're delighted you appreciate both the sustainable packaging and the wine, Salute!

Rated 3 out of 5 stars

The wine was very pleasant and I would…

The wine was very pleasant and I would certainly drink it again, unfortunately the order was incorrect arriving with one bottle instead of three. I also had to cut the top off the bottle as I was unable to unscrew the lid. Will be interested to see if I can unscrew the other 2 when they arrive or if I have to resort to a pair of scissors again.

May 5, 2022
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Reply from When in Rome

Hi Sarah. Thank you for taking the time to leave a review and for your constructive feedback. Firstly, we're delighted to hear you enjoyed the wine and you'd like to enjoy again! We're very sorry to hear your order was not fulfilled correctly, please note that we have arranged for another two bottles to be sent to you scheduled for delivery as soon as possible. Please look out for an email from us on cheers@wheninromewine.com with further information on the opening of the FrugalPac bottle and it's structure. All the best, When in Rome.

Rated 4 out of 5 stars

Wine arrived very quickly

Wine arrived very quickly. Whilst it had been packed well one of the cardboard bottles had popped open. Plastic tops are quite challenging to open.
Wine tasted good. Very good selection.

May 2, 2022
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Reply from When in Rome

Thank you so much for taking the time to leave a review. We are delighted your parcel arrived swiftly and that you enjoyed the wine inside. We have noted your feedback on the packaging and will be looking into this further.

Rated 5 out of 5 stars

Great service, wine & packaging

Great service - the WIR Team could not be more helpful!

Delicious everyday drinking wine packaged in inspired and low-carbon, beautiful packaging - paper bottles, aluminium cans and cardboard bag-in-box.

Particularly like the Philip Schofield red.

Cheers!

May 1, 2022
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Reply from When in Rome

Thank you so much for this excellent review. We are so pleased to hear you received great service from our team!
It's fabulous to hear you appreciate the sustainable benefits and values we offer in our products packaging, and that you also enjoyed the wine inside! Salute, Ian!

Rated 5 out of 5 stars

Finally found decent wines in a box for a reasonable price

Lovely wine in a box which lasts for 6 weeks - what's not to love! Swift delivery and a good price.

April 11, 2022
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Reply from When in Rome

Thank you for your excellent review, it's fabulous to hear you appreciate the convenience of the Bag in Box and their ability to last up to 6 weeks once opened. Salute!

Rated 5 out of 5 stars

My first time trying wine in…

My first time trying wine in alternative packaging. The can merlot was particularly awesome. Thanks.

April 7, 2022
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Reply from When in Rome

Thank you Luke for your excellent feedback! We are delighted to hear you enjoyed this refreshing Red and that you appreciated the sustainable packaging. Salute!

Rated 5 out of 5 stars

Great product and price

Great product and price. Excellent service & delivery

March 21, 2022
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Reply from When in Rome

Thank you for your review! It's fab to hear you love the product and were happy with our pricing and delivery too. Salute!

Rated 4 out of 5 stars

The wine is excellent

The wine is excellent, as always, but dispatch took several days (before tracking assigned) longer than usual

March 16, 2022
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Reply from When in Rome

Hi Katriona - thank you for your review although we are disappointed to hear your order took longer to arrive than usual. We have reported this back to our warehouse in order to get this issue resolved as soon as possible. Please email cheers@wheninromewine.com and our customer service team will be in contact with a discount code on your next purchase. Salute!

Rated 5 out of 5 stars

I think that I have tried most of the…

I think that I have tried most of the When in Rome box-wines and have LOVED them all! Great for entertaining!

March 5, 2022
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Reply from When in Rome

Thank you so much for your excellent review! We are delighted to hear you have had the opportunity to taste most of our wines and appreciate the convenience in our 'Alt Format' packaging too! Salute!

Rated 4 out of 5 stars

Everything went well

Everything went well. Some of the cardboard packaging arrived slightly damaged, but the 'bags' appear OK.

March 3, 2022
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Reply from When in Rome

Thank you Greame for your feedback, do let us know if there are any issues with the bags at ciao@wheninromewine.com and we will be sure to send a replacement. Salute!

Rated 5 out of 5 stars

Excellent service

Excellent service. When my chosen wine was out of stock I was contacted by a real person and given the opportunity to choose replacement which was delivered a few days later.

March 3, 2022
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Reply from When in Rome

Thank you Bob for your review, we are delighted to hear you received good customer service from us and your replacement was received in good time. Salute!

Rated 5 out of 5 stars

Good value, great quality

I’ve been buying wine from When in Rome for quite a few months now. It’s high quality, good value wine and it’s good to know I’m also doing a little bit to reduce carbon emissions.

March 2, 2022
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Reply from When in Rome

Thank you so much, Claire for your fabulous review! We're really grateful for your loyal support - Salute!

Rated 5 out of 5 stars

Amazing customer service and customer…

Amazing customer service and customer is truly treated with care and respect.
Go above and beyond to look after your needs

February 24, 2022
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Reply from When in Rome

Thank you soo much for the review and kind words, it really means a lot to us!

Rated 5 out of 5 stars

Lovely wine

Lovely wine! Easy to order and delivered within a day or so. Happy days indeed

February 20, 2022
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Reply from When in Rome

Thank you for your excellent review, we really appreciate it! We're delighted to hear your order arrived in good time and you enjoyed our wine. Salute!

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