Where Saints Go Reviews 

1,785
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality, beautiful design, and comfortable feel of the furniture pieces such as chairs and bar stools. Many people also mention that their purchases arrive promptly, are securely packaged, and look even better than pictured on the website. However, some reviewers were not happy with significant delivery delays and poor communication from courier services regarding missing orders. A few other people also felt that discovering damaged items, defects, or faulty products upon arrival was quite disappointing. Additionally, a small group of consumers experienced long waiting times and issues with wear over extended periods.

What people talk about most

Product

People report high satisfaction with the product quality and design, frequently mentioning that items like... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items look even better than... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising speedy arrival times... See more

Order

Reviewers express mixed feelings about their order experiences, reflecting both satisfaction and frustration.... See more

Service

Consumers find service to be positive, highlighting fast delivery, excellent communication, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommod... See more

Company replied

Rated 5 out of 5 stars

In May 2024 I ordered 8 chairs, really pleased with the quality and design of the chairs. 17 months later I got in touch with them as one of the chairs was showing signs of woodworm. Although they rej... See more

Company replied

Rated 5 out of 5 stars

I recently purchased dining chairs from Where Saints Go and I couldn’t be happier! The chairs are absolutely beautiful—excellent quality and even better than I expected. A special thank you to... See more

Company replied

Rated 5 out of 5 stars

The leather pommel bench is absolutely beautiful and enhanced my entrance hall perfectly. The delivery was so speedy and arrived before the expected date. The price was good too - very good value for... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Manufacturer
  5. Kitchen Furniture Store
  6. Outdoor Furniture Store
  7. Wallpaper Store

Written by the company

Where Saints Go Ltd, anything but ordinary some might say a breath of fresh air. Straying from the norm, our online store is a collection of Chairs, Dining Chairs, Bar Stools and much much more that cannot be found any where else. Founders Mark & Tracey love scouring the world sourcing new trendy designs. Our Collection of Stylish Chairs & Bar Stools are a great fit for the more design conscious customer, with a client list of cool customers ranging from Google & Facebook to the W hotel chain to Mrs Joe Bloggs there is something for you too. So why not take a look for yourself visit our website and receive your 10% 1st order discount


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(1,785)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and product.

Excellent service from ordering to delivery. The bar stools are perfect in the kitchen and the quality of the product superb 👌. Thank you so much.

March 6, 2025
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Reply from Where Saints Go

Thank you so much for taking the time to leave us a 5* review and positive comments.

Rated 4 out of 5 stars

Customer service stepped in and quickly…

Customer service stepped in and quickly sent one chair although we couldn’t get the amount we wanted. They did their best given the courier smashed 3 chairs!

March 4, 2025
Unprompted review
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Reply from Where Saints Go

We're so glad our customer service team resolved this quickly for you, thank you for taking the time to leave us a 4* review.

Rated 4 out of 5 stars

Interesting products which suit my home…

Interesting products which suit my home style. The reviews set my expectations high and I wasn’t disappointed. The laundry basket is what I wanted. It arrived quickly and in good order. It is slightly overpriced for what it is but I’m happy with it. The chair is gorgeous, a true to photo colour and perfect for a reading chair. Very happy and I’m sure I’ll be buying further items for my new home in due course.

March 8, 2025
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Reply from Where Saints Go

Thank you for the 4* review, we're so glad you are happy with your order.

Rated 5 out of 5 stars

Great service and products

I recently purchased some bar chairs from this company and I was extremely surprised and please with their service - my job is busy and the customer service made sure that I will have my package on requested date. Also the communication was very efficient and problem solving. When the chairs arrived I was extremely pleased with the quality and how great they looked.

February 28, 2025
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Reply from Where Saints Go

Thank you for the 5* review and for the positive comments; they are very much appreciated.

Rated 5 out of 5 stars

Charcoal cotton bedspread …

Came across this company while searching for a bedspread. Came really quickly and lovely quality

February 19, 2025
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Reply from Where Saints Go

Thank you for the 5* review, we're so glad you love your bedding.

Rated 5 out of 5 stars

Swift delivery

Swift delivery, great chairs

February 17, 2025
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Reply from Where Saints Go

Thank you so much for the 5* review.

Rated 5 out of 5 stars

Excellent service

Excellent service, speedy delivery

February 24, 2025
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Reply from Where Saints Go

Thank you for the 5* review, it's very much appreciated.

Rated 5 out of 5 stars

Great chair and great service!

Great chair at a reasonable price and fast delivery. Very impressed with Where Saints Go and will definitely consider them for future furniture purchases.

February 24, 2025
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Reply from Where Saints Go

Thank you for the 5* review and positive comments.

Rated 2 out of 5 stars

Chair ordered and came without the arm…

Chair ordered and came without the arm rests, although given a slight refund, took the shine of the purchase, more quality checks needed

February 24, 2025
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Reply from Where Saints Go

Thanks for sharing your feedback with us. We’re truly sorry to hear that your chair didn't arrive as expected —it’s definitely not the flawless experience we strive to deliver.

While we’re glad we could offer a partial refund as a gesture of goodwill, we completely understand how this might have taken the shine off your purchase. Your comments about quality checks are absolutely valid, and we’re already working on improving our processes to ensure such mix-ups don’t happen again.

If there’s anything else we can do to make this right or if you have further questions, please don’t hesitate to reach out to our customer service team

Rated 5 out of 5 stars

excellent delivery and impressed with…

excellent delivery and impressed with the care with which things were packed so they arrived in good condition. Also excellent value for money and good quality furniture

February 10, 2025
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Reply from Where Saints Go

Thank you for taking the time to leave us a 5* review, it's very much appreciated.

Rated 5 out of 5 stars

FANTASTIC COMPANY AND PRODUCT

Excellent service from ordering to delivery. The bar stools are fantastic quality, at a fantastic price. Look great in our kitchen. Delivery was super quick. Can't praise Where saints enough.

February 17, 2025
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Reply from Where Saints Go

Thank you for the positive comments and the 5* review.

Rated 4 out of 5 stars

Chairs far too tall

We ordered 4 leather dining chairs and unfortunately neither of our feet touch the ground. As a man and woman of both average height and build (5'9" and 5'5") this doesn't make sense to us. Why build chairs that fit only very tall people? Additionally the chairs are so tall that our thighs don't fit between the table and the chairs. The return would cost us 84 pounds, which is annoying since this seems like a defect of the chair. I think that as a consumer you like to think a company that mainly sells dining chairs would make their chairs to fit the average person. Especially a company that sells online and people can't try their products out.

In regards to their reply below I have thoroughly read the return policy and I even contacted the company beforehand to see how much it would cost to return the chairs, and they repeated several times "please read our return LLCpolicy" rather than tell me, so to the best of my knowledge the estimate above is correct.

EDIT: the company has reached out to us and given us a free return and full refund which we are happy with

February 10, 2025
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Reply from Where Saints Go

Hi Hyun Ja Caron,

Thank you for taking the time to leave your feedback. We’re sorry to hear that the dining chairs weren’t a good fit for your table.

We always strive to provide detailed product descriptions, including dimensions, to help customers make informed choices. While chair heights can vary depending on design, we understand how frustrating it must be if they don’t suit your space.

We also noticed that you hadn’t reached out to us before leaving your review. We would have been happy to assist with any concerns and discuss return options with you. To clarify, if the original packaging is retained, the return cost would be £30 rather than £84.

We will contact you directly to discuss a possible exchange or return and hopefully resolve this issue to your satisfaction.

Rated 5 out of 5 stars

Wow wow wow- what service and wonderful chairs …

Literally ordered and delivered within 24 hours- fabulous service. The product is beautiful- comfy and elegant. Perfect.
Will be buying the chair when back in stock to accompany the 2 I purchased with arms

February 5, 2025
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Reply from Where Saints Go

Thank you for taking the time to leave us a 5* review, we're so glad you love your order.

Rated 5 out of 5 stars

Pommel Footstool

Excellent quality and really quick delivery very pleased with footstool.

February 11, 2025
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Reply from Where Saints Go

Thank you for the 5* review and positive comments.

Rated 1 out of 5 stars

Could you have a worse experience?

I bought the Lorenzo chair for ~£364 which was delivered in a box that was pretty much destroyed and hanging on with a single piece of tape.

The chair came with the parts in an Ikea zip bag in addition to having 8 parts missing. When questioning them, they said “the warehouse ran out of packaging” but couldn’t explain why the parts were missing.

They then sent out the missing parts only to arrive in completely used condition and a different colour. To the extent you could actually see the screw were completely worn.

Again, questioned them and they had nothing to offer apart for a £20 refund signalling “you can buy the parts yourself with the partial refund”.

Don’t be bought by the glamour of the website. The standard won’t match.

January 22, 2025
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Reply from Where Saints Go

Dear Ram,

We are truly sorry for the bad experience you’ve had with your Lorenzo chair order. While we always strive to provide high-quality products and service, we fully admit that, on rare occasions, things do go wrong—and unfortunately, this was one of those times.This is absolutely not the level of service we strive for, and we take your feedback very seriously.

We want to assure you and future customers that we have already put measures in place to prevent this from happening again.

In addition, we will be reaching out to you directly to put things right. Please accept our sincere apologies and thank you for bringing this to our attention.

Regards
Mark, Tracey & The WSG Team

Rated 5 out of 5 stars

Good chair and delivery service

Ordered one chair. It was delivered quickly. Chair is exactly as picture shown on website with very good quality. Packaging is carefully done so there is no any scratch or damage when arrived. Recommend and will buy again.

February 10, 2025
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Reply from Where Saints Go

Thank you for the 5* review and positive comments, it's very much appreciated.

Rated 5 out of 5 stars

Great service and customer care

Finally I can write my review! My order was placed on the 19th Jan and was duly delivered. Unfortunately one of the chairs was damaged, wasn't packed well, looked like it was put in a box off the shop floor, no protection whatsoever. Today, some 24 days later I have received my replacement chair. Delivery company was at fault for the hold up. Not sure who was at fault for the packing/damage. However I had good communication, service and customer care from Where Saints Go.

January 19, 2025
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Reply from Where Saints Go

Thank you Louise for your 5* review, it's so very much appreciated.

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