Where Saints Go Reviews 

1,785
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality, beautiful design, and comfortable feel of the furniture pieces such as chairs and bar stools. Many people also mention that their purchases arrive promptly, are securely packaged, and look even better than pictured on the website. However, some reviewers were not happy with significant delivery delays and poor communication from courier services regarding missing orders. A few other people also felt that discovering damaged items, defects, or faulty products upon arrival was quite disappointing. Additionally, a small group of consumers experienced long waiting times and issues with wear over extended periods.

What people talk about most

Product

People report high satisfaction with the product quality and design, frequently mentioning that items like... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items look even better than... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising speedy arrival times... See more

Order

Reviewers express mixed feelings about their order experiences, reflecting both satisfaction and frustration.... See more

Service

Consumers find service to be positive, highlighting fast delivery, excellent communication, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received a lovely wishbone chair, however it had a small crack on the joint and Sally Anne was super helpful in helping me with sending a new one within less than 24 hours and has been very accommod... See more

Company replied

Rated 5 out of 5 stars

In May 2024 I ordered 8 chairs, really pleased with the quality and design of the chairs. 17 months later I got in touch with them as one of the chairs was showing signs of woodworm. Although they rej... See more

Company replied

Rated 5 out of 5 stars

I recently purchased dining chairs from Where Saints Go and I couldn’t be happier! The chairs are absolutely beautiful—excellent quality and even better than I expected. A special thank you to... See more

Company replied

Rated 5 out of 5 stars

The leather pommel bench is absolutely beautiful and enhanced my entrance hall perfectly. The delivery was so speedy and arrived before the expected date. The price was good too - very good value for... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Manufacturer
  5. Kitchen Furniture Store
  6. Outdoor Furniture Store
  7. Wallpaper Store

Written by the company

Where Saints Go Ltd, anything but ordinary some might say a breath of fresh air. Straying from the norm, our online store is a collection of Chairs, Dining Chairs, Bar Stools and much much more that cannot be found any where else. Founders Mark & Tracey love scouring the world sourcing new trendy designs. Our Collection of Stylish Chairs & Bar Stools are a great fit for the more design conscious customer, with a client list of cool customers ranging from Google & Facebook to the W hotel chain to Mrs Joe Bloggs there is something for you too. So why not take a look for yourself visit our website and receive your 10% 1st order discount


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(1,785)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

6 Copenhagen Dining Chairs

Chairs are beautiful! Gorgeous wood, sleek design, very comfortable.
Very well packaged , would def buy from you again.

January 30, 2025
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Reply from Where Saints Go

Thank you so much for the 5* review, it's very much appreciated. We're so glad you love the Copenhagen chairs as much as we do.

Rated 2 out of 5 stars

Badly organised couriers letting a good company down

Not a great experience due to incompetent couriers. Sally-Anne in customer service doing her very best to keep customers happy but couriers letting her down. For this reason I wouldn’t use the company again as deliveries and collections are totally unreliable.

January 27, 2025
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Reply from Where Saints Go

Thank you for your honest feedback. We’re truly sorry to hear that the delivery experience didn’t meet your expectations. While we always strive to provide a seamless service, we do occasionally rely on third-party couriers for larger items, and we regret that this impacted your experience.

We’re pleased to hear that Sally-Anne did her best to assist you, as customer satisfaction is extremely important to us. We take all feedback seriously and are already reviewing our courier arrangements to improve reliability.

We’d love the opportunity to restore your confidence in us. One of our Directors will contact you directly so we can discuss this further and see how we can make things right.

Best regards,
The Where Saints Go Team

Rated 5 out of 5 stars

Fast, great design and quality

Swift and efficient delivery and love the bar stools. Quality and design far exceeded expectations. A new fan!

January 20, 2025
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Reply from Where Saints Go

We love that you're a new fan of our products! Thanks so much for taking the time to leave us a 5* review.

Rated 3 out of 5 stars

Lovely chairs, poor communication

Firstly, our Brooklyn dining chairs are lovely. Delighted with them. The reason for the 3 star review is because we found communication with the company rather frustrating. When the chairs arrived, one of them unfortunately had a leg out of alignment and consequently a real wobble. The issue is now resolved and we have 6 perfect chairs but only after some frustrating chat bot exchanges, e mails and eventually ( hurrah ! ) one phone call with a real live human who was able to confirm that the wobbly base would be replaced. Sadly, when it arrived, the box contained 2 gold chair bases rather than one black one ! More chat bot sessions and e mails followed ( no one was there to answer the phone ) and we have finally received the correct item.
We’re still very pleased with the chairs and in terms of quality would definitely order from Where Saints Go again but it would be good if the company could review their communication processes to enable customers to get in touch more easily.

January 20, 2025
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Reply from Where Saints Go

Thanks for the review Kathy.

We are very sorry you experienced communication issues. We do try wherever possible to ensure that our customers are speaking to a human however all returns have to be processed via our RMA returns platform to enable us to monitor the data and improve our services going forward. We will revisit this again and see if any improvements can be made and the user journey simplified.

We are glad to hear however that you are pleased with your WSG purchase and would buy from us again.

Rated 1 out of 5 stars

Bad customer service

Received poor quality goods, two of the four items were smashed upon arrival.
Asked about a return, was told to use website which didn’t work.
Asked again and a return issue was raised.
I responded, as asked, and now, five days later, still no response.
Terrible customer service

January 20, 2025
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Reply from Where Saints Go

Thanks for you review Daniel,

We are sorry that the four piece dinner set arrived damaged.

We have spoken to the warehouse and asked them to ensure that going forward additional packaging is put in these packages.
Regards our failure to respond to you in a timely manner we have checked back through our records and can see no delays on our part. We advise as follows:

Order placed Sunday 19/01
Order dispatched 20/01
WSG notified of damage 24/01
WSG respond twice on 24/01
Trust Pilot review and email received from you on the 29/01

We can only presume that you maybe missed our last communication of the 24/01 but we can confirm that this was most certainly sent. We accept that issues do arise with deliveries from time to time but we pride ourselves on providing a great aftercare customer service and can assure you that we most definitely do not ignore customer communications.

We can confirm that we processed your full refund in the sum of £47 upon receipt of your review and email dated 29/01 and have called you to apologise and advise you of our actions. It may take however up to 7 days for the refund to reach you, depending on your bank. We trust that this matter has now been resolved to your satisfaction and send our apologies once again for any inconvenience caused.

Rated 5 out of 5 stars

Great service

Great service, fast delivery and excellent prices

January 17, 2025
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Reply from Where Saints Go

Thank you for the 5* review, it's very much appreciated.

Rated 5 out of 5 stars

Beautiful chairs that were very…

Beautiful chairs that were very affordable. Excellent customer service and will definitely be buying again from here.

January 24, 2025
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Reply from Where Saints Go

Thank you for the 5* review, we will pass your lovely comments to our customer service team.

Rated 5 out of 5 stars

Brilliant quality and delivered quickly…

Brilliant quality and delivered quickly and in great packaging! Couldn’t recommend them more, people think my chair is real the wuality is so good!

January 22, 2025
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Reply from Where Saints Go

Thank you for the 5* review, we're so glad you love your order.

Rated 5 out of 5 stars

5 Star product and service!

Fantastic choice of quick delivery options.
Delivered on time,
Great quality product,
Lots of great choice on the website.
Very nice furniture!

January 22, 2025
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Reply from Where Saints Go

Thank you for taking the time to leave us such a lovely 5* review, it's very much appreciated,

Rated 4 out of 5 stars

Wood colour absolutely not as photographed.

I am a little conflicted at writing this review.
We spent several months searching for the right stools for our new kitchen island, and landed on the Mid-Century Scandi Bar Stool - Weathered Grey Elm Frame - Grey Seat - 66cm. It was a big expense for us, but we had saved up for doing our kitchen in our first home and wanted something we loved as they will be used often. Now I know you can buy this exact design much cheaper from other retailers, but what drew me to these ones and prepared us to pay the additional cost was the wood. It was not a shiny/varnished wood, and had a more natural aesthetic which I believe elevated the look compared to others on the market.
I had contacted customer services about the seat colour, as it was listed as grey, but the photos appear more neutral lighter grey. As a Designer I am aware of the changes in colour that can happen in product photography, so wanted to make sure it wasn't going to turn up and be a darker/stronger grey - they were helpful in replying! However, it didn't cross my mind to question the colour of the wood, because I have never experienced a massive difference in wood colours from photos to product...

But these photos (no matter what screen they are viewed on!), do not represent the wood colour AT ALL. The wood in reality is much darker, and a much cooler shade of brown (not a warm oak-ish colour like in the photos) with a cool grey paint rubbed crudely over it.
They look more like the Wish Mid-Century Bar Stool - Grey Dust Ash Frame - Grey Seat wood colour.

Now we did keep them, for a couple of reasons, we love the design and the comfort is good. And honestly it took so long to find ones we liked at the right height, I didn't want to waste money on delivery costs returning and to end up in the same situation again.
I absolutely hold my hands up that I did not contact WSG and give them a chance to chat through the problem, as renovations are going on time got away with me and before I knew it 2 weeks had passed! I wish I had contacted to discuss the colour issue, but as mentioned we loved the design and the comfort is good...it took so long to find something we liked the look of that I couldn't bare starting from scratch!

Although I am still not happy with the wood colour, and seeing the photos online annoy me as they just do not look like that!! (I do not believe they have photographed the same wood product tbh, or the supplier has made in the wrong wood), but have decided if I end up continuing to dislike the wood, I will find a way to sand/wax or even paint them myself.
So I only post this review as a warning to other people buying this product the photos are not representative of the wood colour at all, which is such a shame, because the chairs themselves are really nice.

January 9, 2025
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Reply from Where Saints Go

Hello Gemma,

Thanks for the message and feedback. We have looked back through our records and can find no note of any previous communication from you regarding the issues you have mentioned in your review. We wish you had contacted us directly as we would have absolutely looked to resolve this issue for you amicably at no cost to yourself. To date we have had no opportunity to do so. Whilst we have received no similar complaints regarding any colour difference if you are not happy with the colour we would have considered all other possible options for you and/ or a full refund. We will contact you directly now in the hope the issue maybe resolved to your satisfaction. Apologies for any inconvenience caused

Rated 5 out of 5 stars

Excellent chairs

Excellent chairs - love them !
Speedy delivery and also very well packaged.

January 13, 2025
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Reply from Where Saints Go

Thanks so much for the 5* review, we're so glad you love your chairs.

Rated 5 out of 5 stars

Fabulous quality chairs

Fabulous quality chairs. Great stress free service and delivery. Highly recommend.

January 20, 2025
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Reply from Where Saints Go

Thank you so much for the 5* review, so glad you love your order.

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service. I ordered my chairs Saturday afternoon and they arrived Tuesday afternoon. They’re very good quality, love the fact they’re real leather as most you see are faux.

January 20, 2025
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Reply from Where Saints Go

Thank you for the 5* review, it's very much welcomed and appreciated.

Rated 5 out of 5 stars

Love them

Brilliant chairs

January 17, 2025
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Reply from Where Saints Go

Thank you for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

Stools are great quality

Stools are great quality, really pleased with them and they fit perfectly into our kitchen.
Great communication, goods arrived within the expected time frame ( they were pre ordered). They were really well packaged and next day delivery.

January 17, 2025
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Reply from Where Saints Go

Thank you for the great 5* review, we love it when our customers are happy with their order.

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