A pair of shoes I purchased on line developed a fault. It was very easy to chat on line and upload photos of the fault. An immediate decision was made to issue a refund and a free returns label was is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
Company replied
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
Company replied
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
Company replied
Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So helpful
The people at the Chiswick Whistles were so helpful without being overbearing or judging. They had great sense of what would look good on me combined with what I needed. I'll be back soon!
February 19, 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're thrilled to hear that the team at our Chiswick Whistles store provided such helpful and thoughtful service. It's great to know they could find the perfect styles that suited you and met your needs. We can't wait to welcome you back soon!
Helpful customer services
A click and collect purchase went astray. Luckily Customer services were extremely helpful and issued me with a quick refund. That was very good experience via Whistles live chat
February 20, 2026
Unprompted review
Reply from Whistles
Hi Juliet,
Thank you so much for your kind words! We're delighted to hear that our Customer Services team was able to assist you quickly and efficiently with your click and collect refund. Your positive experience means a lot to us at Whistles. If you need any further help, please don't hesitate to reach out.
Excellent and friendly sales officers.
Excellent and friendly sales officers.
Knowledgeable about the products in store.
Very welcoming.
I am a regular Whistles customer. I love your clothing.
February 18, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your lovely review!
I am delighted to hear that you found our sales team friendly, knowledgeable, and welcoming. It’s wonderful to know you’re a regular Whistles customer and that you love our clothing, your loyalty truly means a lot to us. We look forward to welcoming you back again soon!
-Whistles Customer Care.
Excellent customer service
The assistants in the Reigate branch were very helpful and friendly. It’s a pleasure to shop there and I always try to go rather than shop online, as it’s very convenient and we need our High Street!
February 18, 2026
Unprompted review
Reply from Whistles
Dear Kate,
Thank you so much for your lovely feedback! We're delighted to hear that the assistants at our Reigate branch have been helpful and friendly. It's wonderful to know you enjoy shopping with us in-store and appreciate supporting the High Street. We look forward to welcoming you back again soon!
Best regards,
Whistles Customer Care.
Great store in Kingston with Lovely Staff.
Shopped in the Kingston store - great collection of gorgeous clothes. The best help from very lovely and kind Sharon and Rida - couldn't have been more helpful. Very pleased with my purchase.
February 19, 2026
Unprompted review
Reply from Whistles
Hello JNB,
Thank you so much for your lovely feedback! We're delighted to hear you enjoyed shopping in our Kingston store and that Sharon and Rida provided such excellent assistance. It’s wonderful to know you’re pleased with your purchase. We look forward to welcoming you back to Whistles soon!
Best regards,
Whistles Customer Care.
Super prompt & helpful customer support…
Super prompt & helpful customer support team online via the chat. My experience with online chats has not always been great, but I have contacted Whistles twice now, both times were excellent.
February 19, 2026
Unprompted review
Reply from Whistles
Hi Em,
Thank you so much for your wonderful feedback! We're thrilled to hear that your experiences with our online chat team have been excellent. It's always our goal to provide prompt and helpful support, and your kind words mean a lot to us. If you ever need any assistance in the future, don't hesitate to reach out.
Bght the cream cotton cardigan (£99)…
Bght the cream cotton cardigan (£99) from your London Bridge store and even though I love it, I was upset to see it was in the sale on line (the assistant was very charming and she saw I was a regular Whistles customer, however she must have known about the sale and perhaps only charge me the same price)
Just a little moan cos all yr clothes are gorgeous!
February 16, 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you for taking the time to share your feedback, and I am really sorry to hear about your disappointment regarding the price difference. I completely understand how frustrating it can be to purchase something you love, only to see it reduced shortly after.
Our in‑store and online prices can occasionally differ due to separate promotions, and store teams don’t always have visibility or control over online sale updates. That said, we always want our customers to feel confident and valued when shopping with us.
I would be happy to look into this further for you. If you could share your purchase receipt with us via email!
I am however delighted to hear you love the cardigan and thank you for your kind words about our clothes and our team. Your feedback really does mean a lot to us.
-Whistles Customer Care.
Whistles Reigate
Whistles Reigate always has my next favourite purchase. Great selection from their range and the staff could not be more helpful.
February 17, 2026
Unprompted review
Reply from Whistles
Hi Angela,
Thank you so much for your lovely feedback! We're thrilled to hear that Whistles Reigate always has your next favourite purchase and that our team has been so helpful. Your support means a lot to us, and we're looking forward to assisting you with your future wardrobe finds.
Best regards,
Whistles Customer Care.
A very positive experience
A positive experience from the very knowledgeable Sales Adviser who gave me super styling advice for the barrel legged trousers I bought. The jeans are super quality and know I will enjoy wearing. Thank you Whistles!
February 13, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for sharing your lovely feedback!
I am delighted to hear that your Sales Adviser provided such knowledgeable and helpful styling advice, especially for your new barrel‑leg trousers. It’s wonderful to know the guidance helped you feel confident in your purchase.
We’re also thrilled that you’re pleased with the quality of the jeans and look forward to you enjoying them for a long time to come.
Thank you again for your kind words, we truly appreciate it!
-Whistles Customer Care.
Helpful staff and excellent petite selection.
The staff were all very kind, helpful and patient. I was jeans shopping (always tricky!) and I tried on several different styles and sizes and they were happy to answer my questions and get alternative sizes for me. I also really appreciate that the Guildford store has a decent petite section as often petite sizes are online only and you have to try on regular sizes to get an idea of things, which isn’t always ideal as the proportions are often different. I left with a lovely pair of jeans that I’m very happy with.
February 14, 2026
Unprompted review
Reply from Whistles
Hi Jennifer,
Thank you so much for your wonderful feedback! We're thrilled to hear that our staff at the Guildford store were kind, helpful, and patient during your jeans shopping experience. We understand how tricky it can be to find the perfect fit, especially with petite sizes, so we're glad our petite section was helpful for you. It's great to know you left with a pair of jeans you're very happy with!
If you ever need any more assistance or have questions in the future, please don't hesitate to reach out.
The ladies at the Bluewater store were…
The ladies at the Bluewater store were super helpful and friendly. Enjoyable experience thank you
February 14, 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that you had an enjoyable experience at our Bluewater store. Our team takes great pride in being helpful and friendly, and it means a lot to know that it made a difference during your visit.
We truly appreciate you taking the time to share your feedback and hope to welcome you back again soon!
Kind regards, Whistles Customer Care
Great customer service form Khadijat
Great customer service form Khadijat. I had a problem with a gift card which was sorted quickly - throughout the live chat I was kept informed.
February 16, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your lovely feedback!
I am so happy to hear that Khadijat was able to resolve your gift card issue quickly and keep you informed throughout the live chat. Providing clear and efficient support is so important to us, and it’s great to know your experience reflected that.
I really appreciate you taking the time to share your comments!
-Whistles Customer Care.
St Pancreas you rock!
I went into the St Pancreas store in fur lined anorak (I’m from the North!) and left with the most fab outfit worthy of an older rock chick! Skirt, top, belt and boots. Thank you to the wonderful and realistic assistants, you really know how to style.
Jayne
February 13, 2026
Unprompted review
Reply from Whistles
Dear Jayne,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the perfect outfit at our St Pancreas store and that our assistants were able to style you just right. Your kind words truly mean a lot to us.
We hope your new look brings out your inner rock chick every time you wear it!
Prompt Customer Service
I had a query regarding a purchase and this was dealt with promptly and with clarity which I appreciated....I am happy with the service I received today from Kay...
February 12, 2026
Unprompted review
Reply from Whistles
Hi Bruce, Thank you so much for your kind words! We're delighted to hear that Kay provided prompt and clear assistance with your purchase query. Your satisfaction is very important to us, and it's great to know you had a positive experience with Whistles through Trustpilot. If you have any further questions or need any help, please don't hesitate to reach out.
Best regards,
Returns issue
I have been emailing, phoning and using the Chat service but to no avail.
You will see from all my previous communication the details of my complaint.
February 6, 2026
Unprompted review
Assistant not very tactful
I asked for an item
In size 10 and the assistant returned saying, I’ve brought you a 12 ‘just in case’ !
It felt quite rude and judgemental
February 7, 2026
Unprompted review
Excellent customer service
Excellent customer service. I placed an order recently and forgot to apply a discount code I had. I contacted Whistles and had an online chat with Khadijat and they kindly agreed to apply the code once I confirmed I was happy with my order so much appreciated.
February 9, 2026
Unprompted review
Reply from Whistles
Hi Rosie,
Thank you so much for taking the time to share your experience! We’re really happy to hear that Khadijat was able to help and make things right for you. We’ll be sure to pass along your kind words to her. Thanks again for your order and for choosing us, we truly appreciate your support!
Kind regards, Whistles Customer Care
Great experience
The assistant really took time to understand what I was looking for and made every effort to make sure I had a choice of exactly the same jeans as the length and fit varied so much.
February 6, 2026
Unprompted review
Reply from Whistles
Hi A,
Thank you for your kind words! We’re really glad you had a positive experience with our team.
Kind regards, Whistles Customer Care.
A GREAT company!
An amazing varietyof cards and such value for money,I won't go anywhere else for cards. Speedy delivery too!
February 7, 2026
Unprompted review
Great customer service
Having returned a coat and not received my refund, I contacted Whistles online chat. It was efficiently dealt either and a refund immediately processed. The customer service was very good.
February 6, 2026
Unprompted review
Reply from Whistles
Hello Cazza, Thank you for taking the time to leave us this 5* feedback, we are pleased to hear how happy you are with our service, and look forward to you shopping with us again. Kind regards
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