A pair of shoes I purchased on line developed a fault. It was very easy to chat on line and upload photos of the fault. An immediate decision was made to issue a refund and a free returns label was is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
Company replied
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
Company replied
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
Company replied
Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My problem over an order was very quickly resolved
My problem over an order was very quickly sorted out by Zainab through the Whistles Chat link. Refund and solution sorted in minutes. First problem I have ever had from Whistles either shop or online, very pleased with excellent service. Thank you
February 6, 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you so much for your kind feedback! We’re delighted to hear that Zainab was able to resolve the issue for you so quickly and efficiently. It’s great to know the refund and solution were sorted within minutes, and we really appreciate you taking the time to share your experience. We’re very pleased to have met your expectations, thank you for choosing us!
Kind regards, Whistles Customer Care
Bad experience at the Broadgate Central store
Not a great experience at the new Broadgate Central store. I purchased a top in the sale but the store manager told me I couldn't try it on because the store was closing in 5 minutes, she said I could return the top within 28 days.
The top wasn't great quality so I tried to return the top a few weeks later. The customer assistant was extremely rude. She investigated the top and found a very small (2mm wide) tear in the neckline and told me I couldn't return it. I explained that I had not worn the top, I tried it on once and the tags were all still intact. She got another member of staff over to investigate and they made a comment about the date that I'd bought it, suggesting that I'd worn it and was now trying to return it. She said they check all items for quality before they are purchased but I know this was not the case when I bought it because they were rushing me.
Eventually they agreed to refund me but I left feeling judged and uncomfortable. I won't be purchasing from this store again.
February 3, 2026
Unprompted review
Reply from Whistles
Dear Victoria,
Thank you for sharing your feedback regarding your experience at our Broadgate Central store. We're sorry to hear about the issues you've encountered with your purchase and the service you received.
To help resolve this matter promptly, please contact our Customer Care Team directly. They will be able to assist you further with your return and any concerns you may have.
Thank you for your understanding.
Kind regards,
~Team Whistles~
Excellent service
I had spotted a blouse and knitted button tank after looking at a Whistles email. I was in a rush- showed the assistant the blouse in my phone and she went straight to it, described the tank and she knew exactly the one I meant. Great advice about sizing- no time to try on, she was spot on, I am delighted with my purchases, great customer service.
February 3, 2026
Unprompted review
Reply from Whistles
Thank you so much for your wonderful feedback! We're delighted to hear that our assistant was able to help you quickly and accurately, especially when you were in a rush. It's great to know that you're happy with your blouse and knitted button tank and that our sizing advice hit the mark. Your kind words about our customer service are much appreciated.
Enjoy your new Whistles pieces, and we look forward to assisting you again soon!
Best regards,
~Team Whistles ~
The staff were lovely and helpful it…
The staff were lovely and helpful it makes such a difference to get help but not to overwhelm as that can have the opposite effect !!
January 31, 2026
Unprompted review
Reply from Whistles
Hello Sheila , Thank you for taking the time to leave us this 5* feedback, we are pleased to hear how happy you are with our service, and look forward to you shopping with us again. Kind regards
Good service …
Size required wasn’t available on shop floor but assistant went to look and found it in store.
They are always very helpful and pleasant .
January 31, 2026
Unprompted review
Reply from Whistles
Hello!
Thank you so much for your kind feedback! We're delighted to hear that the assistant was able to find the size you needed from the store and that you found the service helpful and pleasant. We really appreciate you taking the time to share your experience with Whistles.
If you need any further assistance, please don’t hesitate to reach out.
Had a issue with a Christmas gift
Had a issue with a Christmas gift - whistles customer service team were excellent in returning the item and issuing a gift card for me to choose another item
Great customer service
February 2, 2026
Unprompted review
Reply from Whistles
Dear Lindsay,
Thank you so much for your kind words! We're delighted to hear you had an excellent shopping experience with Whistles. Providing attentive and genuine service is very important to us, and your feedback means a lot.
If you need any further assistance, please don't hesitate to reach out.
Great Staff in the Kingston Store
The staff in the Kingston store were very helpful as I had incorrectly asked for my click and collect to be delivered to the wrong store. They sorted it out very quickly and were very pleasant about it.
Also they advised me that there was a special offer on which was not evident.
January 31, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for taking the time to share your experience.
I am really pleased to hear our team at the Kingston store was able to quickly resolve the click & collect issue and make the process easy for you. It’s also great to know they were able to highlight a special offer that wasn’t immediately evident. I will be sure to pass your kind feedback on to the team, they’ll really appreciate it. We look forward to welcoming you back again soon!
-Whistles Customer Care
Unfortunately online order security tag… but great response for request help
Unfortunately online order security tag attached but quick and personal help with the web chat - 5 stars for that help :)
January 31, 2026
Unprompted review
Reply from Whistles
Hi Fran,
Thank you so much for your kind words and for taking the time to leave a review! I'm glad to hear that our web chat team could assist you quickly and personally. If you need any further help with your order or anything else, please don't hesitate to reach out.
Excellent shopping experience and…
Excellent shopping experience and service, attentive, and genuine.
January 28, 2026
Unprompted review
Reply from Whistles
Dear Terezka,
Thank you so much for your kind words! We're delighted to hear you had an excellent shopping experience with Whistles. Providing attentive and genuine service is very important to us, and your feedback means a lot.
If you need any further assistance, please don't hesitate to reach out.
Very friendly and efficient and…
Very friendly and efficient and resolved my issue, thank you
January 30, 2026
Unprompted review
Reply from Whistles
Hi Victoria,
Thank you for your kind words! We’re glad we could help and get everything resolved for you. If you ever need anything else, don’t hesitate to reach out.
Kind regards, Whistles Customer Care
Extremely good customer service in…
Extremely good customer service in providing a gift card for a faulty jumper purchased from John Lewis and not directly from them. Very quick and friendly and able to offer a very acceptable solution.
January 27, 2026
Unprompted review
Reply from Whistles
Hello there,
Here’s a polished, friendly reply you could use:
Thank you so much for your kind feedback. I am really pleased to hear that our team was able to help quickly and offer a solution you were happy with, even though the jumper was purchased via John Lewis. Providing friendly, fair, and efficient service is very important to us, so it’s great to know that came across. We really appreciate you taking the time to share your experience.
If you want it warmer, shorter, or more brand-forward, I can adjust it
-Whistles Customer Care.
The staff in the Harrogate shop were…
The staff in the Harrogate shop were great and very helpful! I love your clothes.
I just wish there was a store in Hull or Beverley - close to my home !
January 26, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your lovely feedback.
We’re really pleased to hear that our Harrogate team were so helpful, and it’s great to know you love our clothes, that means a lot to us. We’ll definitely pass your kind words on to the team. And we hear you on Hull or Beverley! We’ll be sure to share your suggestion with the wider team, you never know. Thanks again, and we hope to see you in store again soon.
-Whistles Customer Care.
Great service
Kind, warm and attentive service from both staff working that day. One ran to open the door for me because it was raining and I had my baby in the pram, then took the time to talk me through the fit and style of the things I liked as I didn’t have time to try on. Lovely chat at the till too, again both staff were genuinely interested in helping me find some new clothes to feel good in post baby. Thank you.
January 22, 2026
Unprompted review
Reply from Whistles
Hello, Thank you ever so much for your 5* review. We are elated that you think so highly of us and always feel welcome. We appreciate you taking the time to leave us this feedback.
Warm regards,
The staff at the Farnham branch are…
The staff at the Farnham branch are really helpful.
January 20, 2026
Unprompted review
Reply from Whistles
Hello there,
Thank you very much for your kind feedback.
I am delighted to hear that the team at our Farnham branch were so helpful, and we’ll be sure to pass your comments on to them. We really appreciate you taking the time to share your experience and hope to see you again soon.
-Whistles Customer Care.
Great customer service
Ella was very helpful in sorting my returns. Great customer service
January 21, 2026
Unprompted review
Reply from Whistles
Hi there,
Thank you for your kind feedback! We’re delighted to hear that Ella was so helpful in sorting your return and provided great customer service. We really appreciate you taking the time to share your experience and hope to assist you again soon.
Kind regards, Whistles Customer Care
Excellent Customer Service !
Great customer service when I needed to return some jeans, where the material was of poor quality and had frayed after a couple of washes. A returns label was issued immediately, and refund confirmation shortly afterwards.
January 20, 2026
Unprompted review
Reply from Whistles
Hi Linda,
Thank you for your feedback.
We’re glad to hear that our team was able to assist you quickly with your return and that the process was smooth and efficient. Your comments are greatly appreciated, and we hope to provide the same level of service for you in the future.
Kind regards, Whistles Customer Care
Excellent service on customer support…
Excellent service on customer support and returns
January 20, 2026
Unprompted review
Reply from Whistles
Good afternoon Lisa,
Thank you for your kind feedback.
We’re delighted to hear that you had an excellent experience with our customer support and returns service. Your comments mean a lot to us, and we look forward to assisting you again in the future!
Kind regards, Whistles Customer Care
Incredible service from the team…
Incredible service from the team member, supporting me to find the right product and fit.
January 17, 2026
Unprompted review
Reply from Whistles
Good afternoon,
Thank you for your kind review.
We’re so pleased to hear that our team member provided incredible service and helped you find the right product and fit. That level of personal support is something we really value, and it’s great to know it made a difference to your experience.
We hope to welcome you back again soon and assist you in the future.
Kind regards, Whistles Customer Care
Engelica was very efficient and offered…
Engelica was very efficient and offered an immediate solution. As did their colleague Riannan before they handed me over.
January 19, 2026
Unprompted review
Reply from Whistles
Hi Ellie,
Thank you for your feedback.
We’re delighted to hear that Engelica was so efficient and able to offer you an immediate solution, and that Riannan was equally helpful before handing things over. We’ll be sure to pass on your kind comments to both colleagues.
Thank you for taking the time to share your experience, we really appreciate it and hope to assist you again soon.
Kind regards, Whistles Customer Care
So helpful and understanding
So helpful and understanding when I had an issue wiwth Evri.
I would highly reccomend Whistles to anyone.
January 19, 2026
Unprompted review
Reply from Whistles
Hello Gill, Thank you ever so much for your 5* review.
We are elated that you think so highly of us and always feel welcome. We appreciate you taking the time to leave us this feedback.
Warm regards,
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