While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... See more

Company replied

Rated 5 out of 5 stars

Excellent service fitting and then continuing to provide support for new 3G sim card based wifi system. Now have 80-120 mb download speeds which works vs the old BT system which got 3mb and continual... See more

Company replied

Rated 5 out of 5 stars

Matt arrived on time after sending text stating his eta. He consulted with me on the simplest way to provide the best solution. Matt installed two access points in an efficient clean manner with the f... See more

Rated 5 out of 5 stars

WiFi heroes are aptly named. Living in an old house, the signal was totally unreliable, always going down and invariably just before or during a meeting. They came, surveyed and sorted. Our WiFi now... See more

Company details

  1. Computer Support and Service Company
  2. Home Automation Company

Written by the company

Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

259 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matt has done a great job

Matt has done a great job. Professional install, efficient, managed around our needs and stayed u til the work was fully complete. Wi-Fi signal across the house and across 3 floors is flawless and a big improvement on the previous set up. Would recommend.

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and neat job

Matt did an excellent and neat job. Carried on going until everything was finished so all done in one visit. Very professional. All working well

November 9, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. They diagnosed our issues and proposed and implemented solutions that have significantly improved our Wi-Fi throughout our offices and shops.

November 8, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company

Matt was excellent. He understood our challenge quickly and worked diligently to find a solution. We now have excellent wifi in our garden office

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

They deserved the good reviews

We used Wi-Fi hero’s to extend our broadband to an outbuilding after reading the reviews online. The installation was carried out by Matt who was efficient, polite and kept us informed on every aspect. The result is excellent and the whole process quick, easy and was unobtrusive on the day.

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

An admirable company

Barry carried out the initial review of our system and Ash installed the recommended equipment. Both of them were extremely courteous, thoughtful and efficient - a pleasure to deal with. An unexpected glitch that occurred after the system was up and running was quickly sorted out by Ash.
I would have no hesitation in recommending WiFiHeros to anyone.

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great Wi-Fi installation

We had some significant Wi-Fi issues, after an initial consultation with Samuel who identified the problems, spoke to the broadband supplier on our behalf he came up with a plan for additional access points and relocation of router. Matt came out to do the installation, he was so helpful, polite and efficient. He took the time to explain everything and was so respectful of our home. We are so pleased with the end result and after a year of Wi-Fi problems we now have a fully functioning system. Thank you so much.

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Contacted WiFi heroes as I had some connection issues in the loft, within a week they were round to check on what the problems where.

Once identified it was only a week later before they were back round installing the solution.

They were quick/polite and tidy.

I would highly recommended

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent. Ashley sorted out a complicated job and sorted the WiFi for our garden office. Really went above and beyond to get it done.

August 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great team

Matt and the team were great at identifying and resolving our wifi problems. Kept up to date with costs, appointments and technology required. Would recommend.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

WiFi heroes provide an excellent…

WiFi heroes provide an excellent service. They arranged someone to come round within a few days to evaluate what we needed and then quoted me the same day. They completed the work soon after and Matt was really efficient and sorted everything out so we have excellent WiFi all round the house.

June 3, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you WiFi Heroes for a thoroughly professional, efficient and friendly service

I found WiFi Heros from a search and Barry from the company came to investigate our WiFi, diagnose the problem and recommend a solution. O'Niel and Crew fitted the necessary equipment and the result is hugely improved WiFi speeds and a much happier family! Thank you WiFi Heroes for a thoroughly professional, efficient and friendly service. I would certainly recommend you to anyone experiencing problems with their WiFi.

May 29, 2022
Unprompted review
Rated 5 out of 5 stars

Thanks to Matt for a great job done…

Thanks to Matt for a great job done installing our wifi hero fix today. Super friendly and efficiently. Took great care to explain the work that he was going to do, checking if I had any questions or problems, and very tidy in his work and clean up!

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. Great company with growing business and seemingly excellent attitude and business model. Matt was timely conscientious and efficient. A tidy operator and the overall service experience from the initial site visit to the installation has been positive. If your connection is dodgy and your Internet provider is telling you 'nothing to see here' call WiFi Heroes now. We can then all be heroes, on stress free Internet, every day.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Matt was great

Matt was great, wish I had found you 3 years ago, life would have been easier!
Office now connected properly, 200ft from the house, Matt was professional, and took the time to check with us where we wanted cable to be installed so unobtrusive.
Tidied up before he left even though job had taken him longer than anticipated.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Ash was absolutely brilliant

Ash was absolutely brilliant, he done his job professionally. Everything is work very well and he left everything tidy. Ash also went the extra mile with us and help us set up several other devices. Wifi Heros are brilliant and will be calling them again for extra work. Thank you so much for a great service!

April 29, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look