Wigs by Patti's Pearls Reviews 

I have purchased many wigs and products from Wigs by Patti’s Pearls! The staff and customer service is top notch! They are knowledgeable, helpful, courteous and respond very quickly! Every experience has been flawless. As a new wig wearer I was amazed that I could call and speak to a REAL person that would answer all my questions, even the silly ones! I would give them 10 stars if I could. Thank you for your help and support!

Patti's service has been the best. Really. I noticed a problem on the web site and asked about it and they addressed it right away. Also I cancelled an order that had been on backorder (not their fault) and it was done easily and quickly. That kind of service is worth a million bucks! Not to mention they have the best prices around and reward points.

I purchased a wig that came direct from the manufacturer with a manufacturing defect. Patti’s staff was wonderful and helped me immediately. I can’t say enough about how great the service was. This was my first purchase from Patti’s Pearls and I will definitely be a return customer.

wow. I guess I should have read these reviews before ordering. I ordered 3 wigs from this company and the first 2 wigs I was very satisfied with them and I get compliments all the time on them. I have referred many people to their website to order and now I am mortified about their policies. I ordered the 3rd wig December 8, 2020 (over 5 weeks ago) and I was just told that if USPS lost the wig then it is USPS's fault and they are not accountable for the loss of the shipment. So basically I am just out the money I spent on this wig. I have never heard of that before. I wanted to order another wig but now I am so disappointed I cannot see a reason to order from them again. I just feel sorry for others as a lot of people have health issues and are going through battles already and to be ripped off like this is just unreal. I am literally shocked by their customer service. No one cares.

Thank you Nikki and Ginger – and the whole team – for their help! I can tell you that we have worked with several companies in the past that charged much more and were not very friendly or helpful to my mom. You guys have made shopping with you guys very pleasurable! Thank you so much!

I ordered a wig and wanted to cancel it before it shipped to ME (I also stated that I wanted to order a different wig to replace the one I ordered)- According to my acct it has not shipped yet so I called and was told the wig shipped from the manufacturer and was in route to Patti's Pearls. I was also told that if I wanted to cancel the order that I would be charged $25, which is 25% of what I paid for the wig. Most companies charge $10---- I WILL NO LONGER DO BUSINESS WITH PATTI'S PEARLS -which is a shame because I have alopecia (no hair AT ALL) and will most likely be ordering/wearing wigs for the rest of my life! I will dispute this charge with my bank!

I was charged $280 for an order I cancelled and am having a difficult time receiving my refund even though I have proof of cancellation.

RETURNED A WIG FOR AN EXCHANGE. IT WAS HIGH OCTANE THEY SAID IT HAD BEEN BRUSHED OUT AND WAS KNOTTED? AND FRIZZY. IT IS A FRIZZY WIG BUT I NEVER BRUSHED IT ETC.THIS WIG WAS PUT ON, HAD TOO MUCH HAIR FOR ME SO I WAS EXCHANGING. I KNOW BETTER THAN TO BRUSH THE WIG. SO OUT A FEW HUNDRED DOLLARS.

Due to hair loss from Covid-19, I needed to purchase my first wig. Kaylin walked me through options and helped me choose the perfect color! It was such a wonderful experience. I would highly recommend Wigs by Patti's Pearls! They are wonderful people, great prices and beautiful wigs!

When I called Patti's today, some wonderful young woman picked up the phone and said Hi Valerie! Now that my friends is exceptional and personal service with a smile!!
There are many excellent places to buy wigs and accessories, but honestly all of my dealings with Wigs by Patti's Pearls have been outstanding. My phone calls are always answered immediately and my questions as well.
Thank you to all of the hard-working and kind people helping to make our lives a little more pleasant.

I purchased 3 wigs from Pattis pearls and until recently had nothing but positive experiences. I have a problem with my 2 of my recent purchases and have gotten no response from a customer service rep on one of them. One of the wigs I purchased was clearly poorly made and I was told it was fine. On my second problem wig I asked a question and was told there is a 20% variation in wogs, but the wig got stiff and matted in 2 wearings. When I asked what I could do about it I never received a response to 2 e mails.Apparently if you have a problem the customer service is poor. I wont be ordering from Pattis Pearls again. In reading prior reviews I believe that the last wig I purchases, Straight up with a twist was worn before, it was purchased in a sale so I agree with other reviewers.

I would never shop anywhere else! The customer service is outstanding, the shipping is fast and the deals are great! This is a business that really cares about their customers. I wish more people would put some positive reviews out there, instead of all of these whiney Karens complaining that they’re not the center of the universe! Amazing, amazing, amazing company! I promise!!

Unfortunately I won't be ordering from Patti's Pearls and I would advise others to be very weary of them. I tried to reach out to this company several times with a simple request (to see what the signature hairline looked like up close and if they had any customer reviews on it). They ignored me on multiple platforms and even left me on read on one of them. I was genuinely excited and ready to order from them but the fact that they couldn't even communicate to me what one of their signature products looks like or have the professionalism to respond whatsoever speaks volumes about their customer service. I cannot imagine how hard it would be to get a response from them if you were to receive a product that was damaged or had some other issue with it. I really wanted them to be my new go to store for wigs especially after seeing many informative YouTube videos by the company but responsiveness, professionalism and customer service is a deal breaker for me.

Bought my first wig from this company. Yes, it was on sale, and I understood it was not returnable, but I am convinced this wig is used! It is a Raquel Welch, and I have seen other RW in person. This looks nothing like any other RW I have seen! Seriously, it looks like one of those wigs you can buy at a Halloween store.....no, that is not true.....the Halloween $30 wigs looked better. Buyer Beware.

I ordered the start wig by Ellen Wille with no issues whatsoever in Aug/Sept. Because it was a great experience as a first time wig buyer, when I received an email for a sale and had done a little homework regarding what I wanted (pros and cons) I called Jessica and she was great at answering any and all questions I had regarding returns and colors (the website can only get so close). I called her multiple times to change my order and each time she was so pleasant and helpful! This time I ordered multiple wigs knowing I would most likely return something and she explained all policies regarding this. I did this because I've experienced a quality product before and my phone contact with Jessica was quality as well!

The last 2 transactions have been horrible. The one time they didn't tell me the wig I ordered wasn't in stock until it was scheduled to arrive and I had to call them to find out. This time (THE LAST TIME) I had to return. The color wasn't at all what it looked like on the website. It was also a lot longer than 12". I had to pay to return it, They not only did not reimburse the shipping I paid, but took another 25.00. I am out almost 100.00 total. So what am I suppose to do...Give them 5 stars? !!!

I bought my first wig ever from these people. I received it fri night at 8pm when i got home from work. I worked sat and sunday from 0600 to 8pm . I am a RN in a hospital. Monday at 0900 i was in the post office returning it. They WOULD NOT REFUND MY MONEY. THEY SAID IT SMELLED LIKE PERFUME. Wth!!! This is a scam place and i wont recommend buying a plastic bag from this place! What low IQ person decides on refunds??? Awful. And in reply to your reply, the wig barley left the box only to try on. No lotions or perfume were near it. But, in the end you did me a favor because I have bought about 15 front lace JON Renau and Rachel Welch wigs from WIG STUDIO 1. THEY ARE FANTASTIC!!!! I will only buy from them. Excellent customer service and assortment of nice high end wigs. Again, thank you for not accepting my return. What a favor you did me! God forbid i bought anything else from you.

BUYERS BEWARE! DON’T DO BUSINESS WITH PATTIES PEARLS! I placed an order and paid in advance but never received the order. I called Patties Pearls Customer Service and Support this morning asking when I should expect to receive my package. Chelsea advised me that my package was delivered. I advised her that I haven’t received it as of yet. She told me that I had to contact the post office to track it down offering nothing as far as assistance in locating my purchase. I would NEVER purchase anything from Patties Pearls again! Chelsea wasn’t even the least bit concerned that the $350 plus purchase wasn’t received and offered absolutely no help in locating it. NOT one bit of compassion, care, consideration, empathy, NOTHING! I believe they prey on you, care not one bit for you, the consumer other than your money. BUYERS BEWARE! DON’T DO BUSINESS WITH PATTIES PEARLS! I worked very hard for my monies and prefer to do business with a more reputable company like the ones I’m usually purchasing from: I.e.: Wigs.com, Name Brand Wigs, Ellen Wille, and others. Thanks for listening to my rant about the poor customer service and poor customer support I received from Chelsea at Patties Pearls.
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After more than a year, Patties Pearls has responded to my review... and with false statements.

No one walked me through anything or even cares about my dilemma with not receiving my order. All false statements from Patties Pearls.

Why wait more than a year to respond and if they do care, why not give me a call and try to remedy the situation?

I’m shocked!!!!! My experience with Patti’s Pearls has been outstanding 👍🏻Top notch organization. Excellent customer service, professionalism , caring staff. I could never say enough about them I highly recommend Patti’s. Ginger is my personal wig guru, she’s outstanding. Patient, kind, informative and professional. I don’t understand the poor review scores from other customers, but I am extremely hard to please, impatient, and new to the wig world. Pattis pearls have been angels!

Bloodsuckers!!! NEVER order from this place. Tried to return, no wig and no money and out $170.Patti's Pearls has been turned into the better business bureau. They are the WORST!!! Shame on them for taking advantage of people suffering! Stella PS I have over 30 years in the hair industry and this is disgusting!!!