I have ordered several wigs from Patti’s Pearls. Due to an error of my own, I needed customer assistance. The team and especially Hannah, were so supportive and helpful! My communication was... See more
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Ordering was easy and so was the return. I am looking at ordering another wig and have been emailing with Hannah Driskell. She has been very helpful and answering my question quickly.
Your customer service department is the most wonderful I have ever run into. Hannah especially helped me understand the ordering and return policy so well. When I've asked a question it is answere... See more
I have been a customer of Patti's Pearls for several years. Recently, I have noticed a downward trend of their customer service. Recently, I have received wigs that were obviously returned, and are in... See more
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Customer focused Online Wig & Hairpiece Retailer
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Customer service of the highest level.
I can honestly say you couldn´t ask for any better customer service. I was worried about asking too many questions via email as this was the first time buying a wig which was quite stressful.
The email responses were quick and could not have been more helpful and kind.
I 100% recommend purchasing from this company.
Love Scene Stealer
Love Scene Stealer! Didn’t want to take her off. Felt like a new woman! I think it would work for anyone. Part her anywhere, layers are perfect and the lace front - invisible but you just want to show it to everyone!
Yes yes yes!
I love the people who answer the phones. I spoke with a Nikki on the phone and she was so nice, she really cared and wanted to make everything perfect! Highly recommend.
Very satisfied
Very satisfied. Always get a real person on the phone who is very helpful when I call. Great customer service!
I ordered miles of style
I ordered miles of style. Just love it. It is so soft and looks so real. I made a mistake and ordered one from another company. They did not stand behind their poor quality. Never buy unless you order Patti's Pearls wigs.
Tyler by ROP Purchase
Patti's Pearls is my favorite place to buy wigs online. They are always very professional and easy to deal with. I had ordered another wig which was to be on backorder for another two months. Rather than wait, I asked if I could just get a credit so I could order another wig that I could get right away. No problem. They handled my request with no questions asked.
As far as the Tyler wig, I just love its short, flirty style. The shorter wigs look better on me. There is quite a bit of volume (permatease) on top, which is right up my alley, as it gives me height. I have it in a couple of colors, but my favorite is Strawberry Swirl (a cool-toned redish color with blonde highlights throughout). You won't go wrong with Patti's Pearls.
A favorite business
This is an amazing company that will go the extra mile for their customers. I am incredibly loyal to them due to their personal service over the years. They are reliable and honest. If there is a mistake, they are quick to fix it.
WONDERFUL and knowledgeable customer…
WONDERFUL and knowledgeable customer service. Thank you PattiPearls!
So helpful, great customer service!
The girls were so helpful to me. They sent me several possibilities that might wrk for me and I picked one out. I just received it and it’s very beautiful and I am pleased with it . Gonna get my hairdresser to trim some bangs shorten it a bit but I thinking’s gonna be perfect! Very pleased!
Pattie's Pearls has the nicest people…
Pattie's Pearls has the nicest people and great customer service.
You will not be disappointed.
They are reliable and deliver promptly
They are reliable and deliver promptly. I’ve ordered from Patty’s multiple times and have never been disappointed
Patti's Pearls is simply a tremendous…
Patti's Pearls is simply a tremendous company. Every person I've talked with has been kind and very helpful. They really know their customers, which is why I respect them. Patti Joyce lives her mission every single day. I recommend her all the time to anyone struggling with hair loss, because she knows it's not "just hair." For most of us, it's... us.
I love Patty’s Pearls
I love Patty’s Pearls! I can not say enough good things about this company and their customer service. I know nothing about wigs and was concerned about choosing the right color and size but customer service helped me through the entire process. There are also amazing YouTube videos. I ended up buying Pretty Please by Raquel Welch in shaded cappuccino and it is BEAUTIFUL!
My wife has never been as thrilled…
My wife has never been as thrilled with…
My wife has never been as thrilled with a company as she is with this one. I have quite enjoyed the pieces she has bought from this company. They make her look and feel beautiful. Happy wife, happy life, thanks to Patti's Pearls.
Patti's Pearls is outstanding…
Patti's Pearls is an outstanding company that has been transparent and as helpful as possible! I purchased City Roast by Belle Tress and couldn't be happier with the piece. It came extremely fast and was of great quality. So I would definitely recommend Patti's Pearls to anyone who wants quality in product and in service
I AM A NEW WIG PURCHASER WITH THINNING…
I AM A NEW WIG PURCHASER WITH THINNING HAIR DUE TO HYPOTHYROID. IT HAS BEEN A PLEASURE TO WATCH YOUTUBE VIDEOS PATTI HAS PROVIDED. IT HAS BEEN GREAT TO BE ABLE TO MAKE PURCHASES AND RETURN THEM WITH NO HASSEL AT ALL! I AM GOING TO KEEP ON LOOKING. I KNOW WITH PATTI'S HELP, I WILL BE A WIG WEARER IN NO TIME!
Very disappointed with Patty's ordering…
Very disappointed with Patty's ordering and returning policy. I have seen all of her videos and really felt that she cared about people.
I measured my head per Patty's video and when I called customer service asking her what to order because my measurements were smaller. She said I would still need an average.
I ordered a wig in Average. Not only was it too large and bulky there's no way the color description matched. Med. brown isn't like dark chocolate. So after calling again I ordered a petite in a lighter color.
It was still DARK and too small. Its just impossible to order a color by their on line selection. I did order the color ring, but one little swatch is totally different than a whole head of hair.
So it was suggested I return it for a refund and order again, I didn't do that after finding out that the FREE shipping isn't on $50.00 orders but $99.00. I wasn't told that you had a "choice" of free shipping OR 30%. So I paid two times to return two wigs at $15.00 each time then paid $25.00 for restocking minus the discount because it fell below the $99.00 free ship. By the time all was done I lost.
I have to say Kelsy and Kaylin were very prompt with getting back to me.
However, there are other sites that offer better policies for exchange and returnds. Most all of them have NO restocking charge.
BE AWARE of all of the fine pring when ordering anything...
The customer service is top notch
The customer service is top notch. Some places you run into one maybe two individuals who demonstrate superior support but at Pattispearls every one I came in contact with was kind,courteous, helpful and just overall great to work with. This demonstrates that customer service is viewed highly by this organization. I recommend them without hesitation.
My second Charlotte and I love it! 5 stars!
I purchased my second Charlotte in Dark Amber HL, as with the other one I love it! It's perfect! Pattis Pearls staff rocks! They get me my purchases fast within 3-4 days! Wonderful experiences with those gals! Thank you all so much!
Perfect 1st experience with Patti's…
Perfect 1st experience with Patti's Pearls. My order arrived in Europe in a timely manner. No inordinate delay; no additional duties and taxes. Already owned a Noriko Brady wig in Silverstone; this latest model in Illumina-R is sheer fun! Thank you!
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