Wigs by Patti's Pearls Reviews 

Customer service exceeded my expectations. It's always nice to hear a pleasant, cheerful person on the other end of the phone.

I got my first hair piece. It is a beautiful piece, excellent quality, it arrived on time, unfortunately I didn't notice it had the front lace and I wanted one without it. I sent a message and Emma was super nice, friendly and helpful through the exchange process! Now I am waiting the right piece with excitement!!
UPDATE: I got the new one super fast and it is just PERFECT!! Beyond happy

I am new to the Wig wearing/shopping experience so I made a few minor errors. Thankfully I had been shopping online at Wigs by Patties Pearls and the customer service team was so helpful!

I want to say a special thank you to Emma! She helped me pick the correct color I was trying to find and spoke with me several different times to make sure I had everything I needed and that I was comfortable. Thank you Emma!!

Best prices and service!
Andi O.

I watch YouTube videos by Patti Pearl. I had 2 wigs with frizz and lumps in the back .I recently finished Chemo. I Tried my hardest to get it to settle down with brush,comb and conditioner.
After watching YouTube video using handheld steamer and curling iron my wigs look like new. Thank you so much .
Linda

The company has real customer service people who care about their customers. They are kind, patient & will take the time to seek the right answer. The company publishes very helpful information online and freely shares their knowledge to help their customers. Also, it was lovely to receive a hand written note in my box. Thank you!

Emma the representative I spoke with was kind, understanding and extremely knowledgeable
She helped me understand exactly the backorder process

Great Experience working with experienced customer service staff from beginning to end!
The emails so informative and thorough and phone calls just as informative and thorough.
Great choices, great follow up!
Personal thank you to Anastasia Batastini for thorough and informative email sent on (02/13/23) regarding backorder of Raquel Welch wig and my options! Emma Powell for speaking to me today (02/20/23). Emma, you also gave great and informative information regarding backorder of Raquel Welch wigs and options and explaining how company closed on weekends. Hence forth, answer to my email on weekday. Emma, you also have a great and calming voice as well! and to Nikki Dennis and Jennifer Simmons for their great follow up emails! You ladies represent Patti’s Pearls superbly!
Will be purchasing future items from this company in the near future!

Let me first begin by saying that I'm not a first-time wig purchaser or wearer, however, buying from Patti's Pearls (PP) will be my first and LAST time to be their customer.

Where to begin with my EXTREME disappointment with their online store?

1. I don't know if my order is coming in 2 separate parcels, but the Ellen Wille wig came without the small head cap and gripper headband I ordered in the brown shipping box? That is weird. No notice that I would be getting 2 packages. So, I'm wondering if PP "forgot" to send me the wig grip head band and fish net wig liner?

2. I know and understand that the wig I purchased from PP is non-returnable because the model has been discontinued, but who knew that it would have been PREVIOUSLY WORN and MANIPULATED prior to me purchasing it. UGH!!! I'm a registered nurse, and I find wearing a previously worn wig disgusting!!!

How do I know it's been worn?
a. The zig-zag part, that all purchasers are told not to straighten, has been straightened. Hmmm?
b. The Ellen Wille tag was NOT attached to the wig. The tag was lying in the box, however, the thin, silver thread which normally adheres the tag to the wig was still attached to the wig. This silver thread was extremely frayed.
c. The wig was not secured in its Ellen Wille box by the bobby pins that are in the loops in the box.
d. The wig didn't come wrapped in its usual Ellen Wille netting.
e. The wig didn't come with any tissue paper in the cap of the wig to give it some support.
f. I only wear Ellen Wille wigs because of the quality and petite average size, so I know how her wigs are supposed to arrive when new.
g. It appears that the lace front has been manipulated in places...some snippets.
f. The REAL BIG ONE...The wig cap (inside of the wig) stinks from body oils/sweat. How absolutely disgusting!!! Patti's Pearls should be totally ashamed of themselves selling a USED wig as a new one!!! I would imagine that this is against some kind of state or federal law for PP to sell a used wig without the customer's knowledge and approval.

I've always purchased my wigs from Wig Studio 1 with never an issue such as this. Patti's Pearls should be totally ashamed of themselves selling an obviously used wig as new. I'm definitely going to look into reporting this to their state's health department. As a registered nurse, this is NOT acceptable.

It's tough to be new to wigs and need help when you're buying from an online company. I'd watched dozens and dozens of Patti's youtube videos but still needed advice about my particular (new) wig after it arrived. The help and answers I received both by phone and via email help put my mind at ease about buying online.

Very easy to change my order. Everyone is so friendly!

I recently received a wig that was the wrong color for me. I filled out the return form and shipped it back with no problem. Patti's Pearls credited my account after inspection. The customer service staff is always pleasant and helpful. Service is prompt. I enjoy Patti's wig reviews which are fun and informative.

Always an excellent experience and customer service.

Your people are pleasant, efficient and thorough. Thank so much for your fine service!

Fast shipping, good prices!

Patti saves all my information so reordering is easy as pie.

Wigs by Pattis Pearls customer service is great! Jennifer helped me cancel an item that was wrong, replace it with the correct one and provided a code to use for a new order.

Great customer service. Answer all my concerns about buying wigs online. These are some on the reasons I keep buying all my wigs from Patti

Always order my Wigs from Patty’s Pearls. Delivery is fast, customer service is 💯percent the Best I have EVER dealt with and the Wigs are Always packaged perfectly.

Patti’s Pearls is one of my go to “hair stores” they have great customer service. Returns are easy. Quality great! And if you have questions or concerns they are there for you! Thank you for helping with my hair needs ♥️