Wigs by Patti's Pearls Reviews 

226
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

I have ordered several wigs from Patti’s Pearls. Due to an error of my own, I needed customer assistance. The team and especially Hannah, were so supportive and helpful! My communication was... See more

Rated 5 out of 5 stars

Ordering was easy and so was the return. I am looking at ordering another wig and have been emailing with Hannah Driskell. She has been very helpful and answering my question quickly.

Rated 5 out of 5 stars

Your customer service department is the most wonderful I have ever run into. Hannah especially helped me understand the ordering and return policy so well. When I've asked a question it is answere... See more

Rated 1 out of 5 stars

I have been a customer of Patti's Pearls for several years. Recently, I have noticed a downward trend of their customer service. Recently, I have received wigs that were obviously returned, and are in... See more

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Customer focused Online Wig & Hairpiece Retailer


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4.2

Great

TrustScore 4 out of 5

226 reviews

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1-star

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4.2

All reviews

(226)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

Very Disappointing

I agree with others about this site. In the past have had good luck but my last purchase was a total ripoff! I bought "what I thought was going to be new in the box" Raquel Welch wig but what they sent me was what looked like a return or demo wig that wasn't even packaged correctly and had been brushed through and even had a weird small. Bad enough it cost me nearly $25 to return w/ ins. but they had the nerve to charge me a $25 restocking fee!!! You've been warned!!!

September 27, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi Denise, Upon receiving your returned Raquel Welch Portrait Mode, the item went through a quality check process and was found to be a new/unworn item. With there being so many different styling and packaging methods, depending on brand and model of the hair piece, we understand how an item could be mistaken for something other than new when you aren’t familiar with the usual styling and packaging of a specific piece. We confirmed with the manufacturer that the Portrait Mode, like many other styles, does not come with a criss-cross part. We emailed you the manufacturer’s normal packaging method for the Portrait Mode and included pictures of a boxed, brand new wig in this style. In addition, we included pictures of both the item you returned and a new piece in the same style so that you were able to see how your Portrait Mode compared to another. We processed a refund to your original purchase method per your instructions. As stated in our Exchange and Return Policy, there is a $25 restocking fee for this refund option. We did notify you of ways to avoid restocking fees in the future. Those options included exchanging for another item or refunding to store credit. Since store credits do not expire they are a great option when you can’t decide on a new style. We appreciate you sharing your concerns with us. Anytime you feel you’ve received an item that doesn’t meet your expectations, we encourage you to inform us as soon as possible. We’re always happy to compare an item to new items of the same style or color and when necessary, have items quality checked by the manufacturer. You can rest assured that we will never charge a restocking fee if an item is found to be defective.

Rated 5 out of 5 stars

Great place to shop for wigs

Pattis Pearls is a very easy and efficient place to shop for wigs. They have a large selection and excellent prices.

October 17, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Thank you, Amy! We're so happy to serve you! :)

Rated 5 out of 5 stars

The Best Place to purchase a wig!

I enjoy buying my wigs from Wigsbypattispearls! She educates you and has the best customer service. I have been a hairdresser for over 40 years and I can see her talent! Thank you!

October 14, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi Royce, thank you for leaving this kind review. We are glad to have you as a customer!

Rated 5 out of 5 stars

Thank you!

As always, the customer service, especially over the phone, did not disappoint. Everyone is always so knowledgeable, helpful, and most importantly, patient. There’s always someone there to respond to an email and to answer the phone. These days, that, in itself, is unusual but very much appreciated! Thank you🙏🏻

October 12, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi Denise! We are happy to hear about your positive experience with us. It is our mission to be there for our customers! Thank you! :)

Rated 5 out of 5 stars

Very positive

Very positive, helpful and patient customer service. I couldn’t be happier with my experience with Patti’s Pearls.
M

October 10, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi! Thank you for your kind feedback. We're so happy you enjoyed your experience with us! :)

Rated 5 out of 5 stars

After experiencing tremendous hair loss…

After experiencing tremendous hair loss I was plunged into the world of hair pieces and toppers. In less than a month I was able to educate myself and feel secure that I have made several purchases and am thrilled with the overall experience. Customer service -Jen was paramount to this process. She has helped me on every turn. She has helped me place orders, counseled me on my overall needs. She has placed orders, helped me to find the best pieces when there is a fundamental lack of product after covid. She has been pleasant, consistent, thoughtful and truly kind. I could not be more grateful for her help. If you look at my small purchases in the recent past you will noticed that she has has helped me with every order in one way or another.
Patty got my attention with her personality in videos-Jen will keep my business with her help, kindness and knowledge.

July 4, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi Rebecca, thank you for your thoughtful, kind review. We sincerely appreciate you as our customer and we have enjoyed serving you. We hope to continue to be there for you for all of your alternative hair needs. :)

Rated 5 out of 5 stars

The consultant Nikki Dennis

The consultant Nikki Dennis, was very nice and respectful. I had many questions which she answered. She placed my order with ease. It was nice doing business with her.

October 3, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Thank you, Gloria! We're so glad you enjoyed your experience with us.

Rated 5 out of 5 stars

I have been extremely happy with the…

I have been extremely happy with the customer service I received . I had a question regarding my order and within 20minutes I was contacted and the issue was resolved.

September 14, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi Laurie! Thank you for sharing your experience. We're always happy to help!

Rated 5 out of 5 stars

I love Wigs by Patti’s Pearls

I love Wigs by Patti’s Pearls. They always get the wigs out to me pretty quickly and they always look amazing.

September 16, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Thank you, Josette! We bet you look wonderful in them!

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping! Patties Pearls has excellent customer service!

September 16, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Thank you, Tammy! We're happy to serve you!

Rated 5 out of 5 stars

These folks excel at customer service

I have interacted with customer support on two separate occasions, and both times I found the experience very helpful. Because of the hair shortage due to the government shutdowns world wide, Jen was able to help me with alternative options during my latest email exchange. She was able to access information for me quickly and included pictures and expected wait times as well as what is currently in stock.

Because wigs are expensive and a real commitment, I appreciate how Patti's team spends time to help me make the right choices. Also, Patti's YouTube videos are the best, most helpful information on the web on about any wig or any wig topic.

August 3, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi Lisa! We appreciate your thoughtful review. It's our greatest goal to educate and help people throughout their wig journeys. We are always here and happy to help! We look forward to continuing our great service to you in the future. :)

Rated 5 out of 5 stars

First wig order

I called patty‘s pearls to order my first wig. I’ve done six months of research on wigs. I talked to Anastasia and she was a gem. She was so kind and so helpful and told me a lot about the care of a wig. Now I am so excited for my wig to come. I have a feeling that I will be developing a great relationship with patty‘s pearls.

July 30, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi MaryAnn! Thank you so much for this kind review. We enjoyed helping you and we look forward to continuing our great service to you in the future. :)

Rated 5 out of 5 stars

Always give Patti 's a call before you buy

When I am interested in a specific wig, I check reviews & prices. I can always count on Patti's Pearls to compete with the others in the areas of price and availability. Plus, the customer service people at Patti 's are terrific!

July 27, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi Sandy! Thank you for this thoughtful review. We do our best to provide the best deals and service to our valued customers! :)

Rated 5 out of 5 stars

They're so kind

They're so kind. They even reached out once because I accidentally ordered the same thing twice.

July 23, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi! Thank you for leaving a review. We're so happy you're satisfied with your experience. We value our customers and do our best to look out for them. :)

Rated 5 out of 5 stars

I had lots of questions and she…

I had lots of questions and she answered them all without hesitation.

July 23, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi Kathleen! Thank you for writing a review. We're glad we could quickly and accurately answer your questions. We're always happy to help!

Rated 5 out of 5 stars

Newbie!

I am new to wigs and Wigs by Patti’s Pearls were very patient with me. I ended up changing my order 3 times but in the end I got what I wanted and it looks amazing!

July 21, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi Karen! Thank you for this kind review. We're delighted we could help you get a style you love! We look forward to helping you again in the future.

Rated 5 out of 5 stars

Prompt Response

I sent an email to check on availability on the Jon Renau Selena wig in 3 different colors. I received a response within just a couple of hours with an answer. Very quick response. Great customer service!

July 21, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi S! Thank you for your review. We're delighted we could assist you quickly and effectively. :)

Rated 5 out of 5 stars

Rersentative was helpful

Rersentative was helpful. Needed to update billing information and apply credit from returned wig plus additional charge. Have ordered several timesr, always helpful with service and product. Returned wig because color wasn't what I wanted, no problem with Wig or service.

July 20, 2022
Unprompted review
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Reply from Wigs by Patti's Pearls

Hi Martha! Thank you for writing a review. We're glad we could assist you to your satisfaction. Thank you for shopping with us!

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