I have ordered several wigs from Patti’s Pearls. Due to an error of my own, I needed customer assistance. The team and especially Hannah, were so supportive and helpful! My communication was... See more
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Ordering was easy and so was the return. I am looking at ordering another wig and have been emailing with Hannah Driskell. She has been very helpful and answering my question quickly.
Your customer service department is the most wonderful I have ever run into. Hannah especially helped me understand the ordering and return policy so well. When I've asked a question it is answere... See more
I have been a customer of Patti's Pearls for several years. Recently, I have noticed a downward trend of their customer service. Recently, I have received wigs that were obviously returned, and are in... See more
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Customer focused Online Wig & Hairpiece Retailer
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Very Disappointing
I agree with others about this site. In the past have had good luck but my last purchase was a total ripoff! I bought "what I thought was going to be new in the box" Raquel Welch wig but what they sent me was what looked like a return or demo wig that wasn't even packaged correctly and had been brushed through and even had a weird small. Bad enough it cost me nearly $25 to return w/ ins. but they had the nerve to charge me a $25 restocking fee!!! You've been warned!!!

Reply from Wigs by Patti's Pearls
Great place to shop for wigs
Pattis Pearls is a very easy and efficient place to shop for wigs. They have a large selection and excellent prices.

Reply from Wigs by Patti's Pearls
The Best Place to purchase a wig!
I enjoy buying my wigs from Wigsbypattispearls! She educates you and has the best customer service. I have been a hairdresser for over 40 years and I can see her talent! Thank you!

Reply from Wigs by Patti's Pearls
Thank you!
As always, the customer service, especially over the phone, did not disappoint. Everyone is always so knowledgeable, helpful, and most importantly, patient. There’s always someone there to respond to an email and to answer the phone. These days, that, in itself, is unusual but very much appreciated! Thank you🙏🏻

Reply from Wigs by Patti's Pearls
Very positive
Very positive, helpful and patient customer service. I couldn’t be happier with my experience with Patti’s Pearls.
M

Reply from Wigs by Patti's Pearls
After experiencing tremendous hair loss…
After experiencing tremendous hair loss I was plunged into the world of hair pieces and toppers. In less than a month I was able to educate myself and feel secure that I have made several purchases and am thrilled with the overall experience. Customer service -Jen was paramount to this process. She has helped me on every turn. She has helped me place orders, counseled me on my overall needs. She has placed orders, helped me to find the best pieces when there is a fundamental lack of product after covid. She has been pleasant, consistent, thoughtful and truly kind. I could not be more grateful for her help. If you look at my small purchases in the recent past you will noticed that she has has helped me with every order in one way or another.
Patty got my attention with her personality in videos-Jen will keep my business with her help, kindness and knowledge.

Reply from Wigs by Patti's Pearls
The consultant Nikki Dennis
The consultant Nikki Dennis, was very nice and respectful. I had many questions which she answered. She placed my order with ease. It was nice doing business with her.

Reply from Wigs by Patti's Pearls
Fast shipping informed staff good…
Fast shipping informed staff good policies!😍
Will shop here again

Reply from Wigs by Patti's Pearls
I have been extremely happy with the…
I have been extremely happy with the customer service I received . I had a question regarding my order and within 20minutes I was contacted and the issue was resolved.

Reply from Wigs by Patti's Pearls
I love Wigs by Patti’s Pearls
I love Wigs by Patti’s Pearls. They always get the wigs out to me pretty quickly and they always look amazing.

Reply from Wigs by Patti's Pearls
Very fast shipping
Very fast shipping! Patties Pearls has excellent customer service!

Reply from Wigs by Patti's Pearls
These folks excel at customer service
I have interacted with customer support on two separate occasions, and both times I found the experience very helpful. Because of the hair shortage due to the government shutdowns world wide, Jen was able to help me with alternative options during my latest email exchange. She was able to access information for me quickly and included pictures and expected wait times as well as what is currently in stock.
Because wigs are expensive and a real commitment, I appreciate how Patti's team spends time to help me make the right choices. Also, Patti's YouTube videos are the best, most helpful information on the web on about any wig or any wig topic.

Reply from Wigs by Patti's Pearls
First wig order
I called patty‘s pearls to order my first wig. I’ve done six months of research on wigs. I talked to Anastasia and she was a gem. She was so kind and so helpful and told me a lot about the care of a wig. Now I am so excited for my wig to come. I have a feeling that I will be developing a great relationship with patty‘s pearls.

Reply from Wigs by Patti's Pearls
Always give Patti 's a call before you buy
When I am interested in a specific wig, I check reviews & prices. I can always count on Patti's Pearls to compete with the others in the areas of price and availability. Plus, the customer service people at Patti 's are terrific!

Reply from Wigs by Patti's Pearls
They're so kind
They're so kind. They even reached out once because I accidentally ordered the same thing twice.

Reply from Wigs by Patti's Pearls
I had lots of questions and she…
I had lots of questions and she answered them all without hesitation.

Reply from Wigs by Patti's Pearls
Everyone so helpful especially Nikki
Everyone so helpful especially Nikki. Thank you

Reply from Wigs by Patti's Pearls
Newbie!
I am new to wigs and Wigs by Patti’s Pearls were very patient with me. I ended up changing my order 3 times but in the end I got what I wanted and it looks amazing!

Reply from Wigs by Patti's Pearls
Prompt Response
I sent an email to check on availability on the Jon Renau Selena wig in 3 different colors. I received a response within just a couple of hours with an answer. Very quick response. Great customer service!

Reply from Wigs by Patti's Pearls
Rersentative was helpful
Rersentative was helpful. Needed to update billing information and apply credit from returned wig plus additional charge. Have ordered several timesr, always helpful with service and product. Returned wig because color wasn't what I wanted, no problem with Wig or service.

Reply from Wigs by Patti's Pearls
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