Willis & Gambier Reviews 179

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the furniture, often highlighting its beauty, craftsmanship, and how well-made the pieces are. Many people express satisfaction with their purchases, noting that the products meet or exceed their expectations and enhance their homes. The delivery service is frequently mentioned as excellent, with many appreciating the punctuality, care, and politeness of the delivery personnel. However, some customers experienced issues with the delivery process, citing unprofessional behavior from delivery teams, items being left in inconvenient locations, or a lack of communication regarding delivery schedules. A few people also noted discrepancies in color descriptions, finding items to be cream rather than the advertised ivory.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently praising the high quality,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality and... See more

Delivery service

Customers generally report positive experiences with delivery service, often highlighting quick delivery... See more

Service

People report positive experiences with service. Customers consistently praise the fantastic and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought two beautiful Willis & Gambier bedside cabinets and I’m absolutely thrilled with them. The quality of the wood is excellent, and the off white colour is just right , soft and elegant without... See more

Company replied

Rated 5 out of 5 stars

We had already a bedroom fitted out with Willis & Gambier furniture. As it was amazingly quality it made sense to get our new furniture through them. Was not disappointed,top quality and worth every p... See more

Company replied

Rated 5 out of 5 stars

With a large choice of sideboards available we looked to buy a quality unit with a classic style. We choose the Willis & Gambier as a beautifully designed unit as it defined the style we were trying t... See more

Company replied

Rated 5 out of 5 stars

Perfect delivery from a very nice & polite man. Arrived on time & respected my property. Credit to your company. Love the furniture just what I was looking for. Easy to assemble the wardrobe, grea... See more

Company replied


Company details

  1. Furniture Wholesaler

Written by the company

Willis & Gambier’s bedroom and dining furniture collections are stylish and beautifully made. Designed with the needs and demands of 21st century life in mind, each collection has been carefully crafted capturing its own unique lifestyle. Encompassing classic, modern, revival and casual styles there is a collection to complement any home and setting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ivory bedroom

Wow blown away with the ivory bedroom range

February 29, 2024
Unprompted review
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Reply from Willis & Gambier

We're thrilled to hear that you're blown away by the Ivory bedroom range! Thank you for your kind words. Enjoy your stunning new bedroom set!

Rated 5 out of 5 stars

I bought the Toulon wardrobe after…

I bought the Toulon wardrobe after seeing it in person and was just as impressed when it arrived as I first was! Fits great into my rustic cottage!

May 11, 2023
Unprompted review
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Reply from Willis & Gambier

That's wonderful to hear! It sounds like the Toulon wardrobe is a perfect addition to your rustic cottage, and we're thrilled that you were impressed both in person and upon delivery. Enjoy your beautiful wardrobe and rustic cottage!

Rated 5 out of 5 stars

Still ordering from this brand

Still ordering from this brand, moved to a bigger house and needed more beds. So happy with the quality and service.

Thank you Birlea! 5*****

January 10, 2024
Unprompted review
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Reply from Willis & Gambier

Thank you for your continued support and loyalty! We're delighted to hear that you're still enjoying the quality and service! We appreciate your 5-star rating and wish you many comfortable nights on your new beds!

Rated 5 out of 5 stars

very proffessional

January 11, 2024
Unprompted review
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Reply from Willis & Gambier

Thank you for your feedback! We're delighted to hear you found our service professional. It's our aim to provide a high standard of professionalism in all we do. Your satisfaction is very important to us!

Rated 5 out of 5 stars

Highly Recommend!

Great Company!
Great People!
Great Products!
Great Prices!

Can highly recommend for anyone wanting the ultimate furniture solution....

January 11, 2024
Unprompted review
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Reply from Willis & Gambier

Thank you for your glowing endorsement! We're absolutely thrilled to hear such high praise for our company, people, products, and prices. Your recommendation means a lot to us, and we're grateful for customers like you who appreciate the full experience we strive to provide. Thank you for recommending us to others looking for the ultimate furniture solutions!

Rated 5 out of 5 stars

After purchasing the bed and mattress I…

After purchasing the bed and mattress I was extremely pleased with the quality and comfort of both. A very strong and sturdy bed and a very comfy mattress.

I’d definitely recommend them.

January 9, 2024
Unprompted review
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Reply from Willis & Gambier

Thank you so much for your feedback! We're absolutely delighted to hear about your satisfaction. It's wonderful that you find the bed strong and sturdy. Your enjoyment and comfort are exactly what we strive for. Enjoy your new sleep setup!

Rated 5 out of 5 stars

Great service from a great company

Great service from a great company. I purchased a king-size Camille bed and will definitely be purchasing other parts in the range.
Roger Hancock

November 1, 2023
Unprompted review
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Reply from Willis & Gambier

Thank you, Roger, for your wonderful feedback! We're thrilled to hear about your satisfaction with the service and your new king-size Camille bed. Your confidence in our company and plans to expand your collection with us are the highest compliments we could receive. We look forward to serving you again and helping you find more perfect pieces for your home!

Rated 1 out of 5 stars

Split Leg

You responded to my previous review and asked for the order no for the faulty dressing table. You didn’t tell me how to provide this info so I’m hoping you’ll see this.
Order No from your delivery document is SORD000152202-1

January 7, 2024
Unprompted review
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Reply from Willis & Gambier

Hi, we have confirmed we can do an exchange. We are just waiting for confirmation the customer has the item fully packaged.

Rated 5 out of 5 stars

Willis & Gambier - Simply Beautiful

For many years now, we have been the proud owners of various pieces from the Willis & Gambier Ivory Collection and cannot rate them highly enough.

They are beautifully crafted, solid, sturdy and will last a lifetime.

They are simply beautiful and you would be a fool to not browse their ranges if it is high quality premium products you are seeking.

December 11, 2023
Unprompted review
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Reply from Willis & Gambier

It's wonderful to hear that you've had such a positive experience with the Willis & Gambier Ivory Collection. Your praise for the craftsmanship, durability, and beauty of their pieces is valuable feedback for potential customers looking for high-quality furniture. Thank you for sharing your positive review and recommendation! Enjoy!

Rated 5 out of 5 stars

brilliant mattress and super…

brilliant mattress and super comfortable, great from the price too

November 8, 2023
Unprompted review
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Reply from Willis & Gambier

You may be meaning to leave this review on our SleepSoul page, but we are thrilled to hear you are happy with your purchase!😊

Rated 5 out of 5 stars

Willis and Gambier rocks

Willis and Gambier rocks! Their furniture is top-notch, stylish, and built to last. Highly recommend!

November 18, 2023
Unprompted review
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Reply from Willis & Gambier

Thank you for the recommendation! It's great to hear that Willis and Gambier's furniture is top-notch and built to last. Enjoy your stylish and durable pieces of furniture! 🏠✨

Rated 5 out of 5 stars

Perfect Bed

Excellent service, My house move wasnt going to plan, so my new bed had to be stored at W&G for a few weeks, and this was done without complaint, just a polite phone call every few weeks to check if a date was imminent. The actual bed was perfect, easy to build, and was the only double bed 200cm in length, so looks perfect in my compact room.

August 23, 2023
Unprompted review
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Reply from Willis & Gambier

It's great to hear that you had an excellent experience with the service and the bed you purchased, especially during a challenging house move. Having a bed that fits perfectly in your room can make a significant difference in terms of comfort and space utilization. Enjoy your new bed!

Rated 5 out of 5 stars

Willis & Gambier

Top quality furniture from Willis & Gambier, delivered on time, well packed and just as expected. Thank you.

August 17, 2023
Unprompted review
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Reply from Willis & Gambier

Hi Robin, thanks for your lovely review & 5 stars.

Rated 1 out of 5 stars

Scam!

I made the payment and ordered two chests of drawers.
I also planned to order a bed and bedside tables. From two ordered items, only one has arrived and with obvious defects. One leg of the chest is chipped and a piece of wood is missing, and this chipped piece was simply put in a box with, meaning that the supplier and manufacturer knew that they had been sending me a damaged product. But even worse, I have not been able to receive my second paid chest drawer for more than three months. There is no response to calls and letters. There is no question of ordering other furniture from Mike.

April 28, 2023
Unprompted review
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Reply from Willis & Gambier

Hi Andrew, thanks for getting in touch. We are really sorry to hear about the two issues that you are experiencing here. If you could please email customerservices@birlea.com with your order number we will look into this for you and assist with getting the matter resolved.

Rated 1 out of 5 stars

Robinsons Interiors

We ordered a bed from Robinsons Interiors in April having seen they are a recommended stockist on your website and read their testimonial on your website. We have yet to receive the bed despite multiple promised dates and have now requested a refund. We cannot get a response via phone or email.

Why are Willis & Gambier still recommending this company? What can you do to help us get the bed that we have ordered and paid for in good faith which you have confirmed is waiting for collection in your warehouse?

This is clearly not the first time your customers have been affected, see other reviews for Robinsons Interiors on UK Trustpilot and ReviewsIO

June 22, 2023
Unprompted review
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Reply from Willis & Gambier

Hi Pete, We are sorry to hear you have had an issue with the retailer in this instance. Please can you email our customer service team customerservices@birlea.com with your full name and contact details and our sales team will be able to contact you.

Rated 5 out of 5 stars

Good quality, easy installation great price

I needed new bedroom furniture after looking everywhere came across Willis & Gambier and I found the perfect furniture, I would highly recommend good quality easy installation and instructions I would go here again

November 1, 2022
Unprompted review
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Reply from Willis & Gambier

Thanks for your lovely review & 5 stars.

Rated 5 out of 5 stars

It's not a recent experience

It's not a recent experience, but a very positive one: I bought a Camille double bed 9 years ago through John Lewis. It still looks beautiful and authoritative now in a large white attic. I LOVE it.

October 25, 2022
Unprompted review
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Reply from Willis & Gambier

Thanks for your lovely review & 5 stars. We are so pleased that you are happy with your Camille furniture.

Rated 1 out of 5 stars

Poor quality

I also bought a cabinet, sideboard and table with 8 chairs.

The faux leather has peeled as reported by another customer on here. Hardly used but poor quality for the price paid. Not happy

October 7, 2022
Unprompted review
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Reply from Willis & Gambier

Hi Julie, thanks for getting in touch. We are really sorry to hear about this issue. Can you please advise when you purchased the items?

Rated 5 out of 5 stars

Elegant and classy

I wanted an elegant and classy bed so I went for a Camille and it's perfect! The bed is exactly as described and I love the matching furniture. Delivery was fast and the customer service has been 10/10.

August 3, 2022
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thanks for your lovely review & 5 stars.

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