Wilsons WorkwearReviews 

488
TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

Never had a problem bt can't seem to order again. When I Google them,it redirects me to something else.

Rated 4 out of 5 stars

Very reasonably priced, order took a little longer than what was expected but was down to supplier fault. When contacted Wilson were brilliant and organised next day delivery when product came into s... See more

Rated 5 out of 5 stars

The items I ordered were so much better than expected. I didn't read the details and the order took longer than I expected to arrive but worth every bit of the wait and customer services were ver... See more

Rated 1 out of 5 stars

Ordered Leo work pants and 2 pairs of socks on 26th may. Finally delivered on 21st June after almost 1 month only to find that the pants they sent were a different colour to the ones ordered. The dela... See more

Company details

  1. Clothing Supplier

Written by the company

We supply high quality workwear and PPE available to buy online for UK wide delivery


Contact info

3.5

Average

TrustScore 3.5 out of 5

488 reviews

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3.5

All reviews

(488)

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Rated 1 out of 5 stars

DO NOT USE THIS DREADFUL COMPANY

Dreadful company that should be avoided at all costs.
Took about 2 weeks to send out one pair of trousers, had an email stating they were too busy wit their large orders.
When the trousers eventually arrived they were almost 6 inches short, I need the long leg and although the labels stated they were 35 inches, they were in fact 29 inches.
I complained to them highlighting that they were defective and they said I could post them back for a refund but I had to pay v the postage.
Shocking customer service considering the goods were faulty.
On top of that I had sent an email clearly stating I was returning them, they responded by saying "if I didn't want to return them for a refund that was OK" or words to that effect.
I thereafter received another email which was sarcastic, childlike and to be honest what I expected from them
PLEASE DON'T USE THEM!

UPDATE ON THE SITUATION
please don't believe the reply sent by Andrew informing me that if I emailed he would make it right, I did as requested and have still not received any further communication from them, I wouldn't be surprised if they put that on trust pilot to give the impression they care and are helping but obviously it's for appearances only to fool people.
As I said earlier
BEWARE, DO NOT USE THEM

November 2, 2021
Unprompted review
Wilsons Workwear logo

Reply from Wilsons Workwear

Hi John, apologies we missed your review in the first instance. If you email andrew@wilsonsworkwear.co.Uk we will make this right for you :)

Rated 5 out of 5 stars

Amazing product supplied and amazing…

Amazing product supplied and amazing and thoughtful customer service. I ordered something which was not in stock, and so Wilsons Workwear let me know there would be a delay. As I needed the boots for a specific day, which I explained, I was able to get a different pair and they were sent next day delivery provided by Wilsons Workwear so they would arrive in time. The new product I asked to exchange them for was also a few pounds more expensive then my original order, and they absorbed the cost and got me the boots in time!! Thanks so much Wilsons Workwear.

October 27, 2021
Rated 5 out of 5 stars

Slight confusion

Placed my order with Wilsons and then started receiving emails from a 3rd party Builders Merchant with tracking information with no reference to what I was actually tracking. Thought it was an error or I had inadvertently ordered something for which I had no record of. It was all good in the end but it didn't half cause me some panic as I checked Bank transactions, emails etc and then had to just wait and see what turned up. All well that ends well.

October 18, 2021
Rated 2 out of 5 stars

I have given you the 2 star review…

I have given you the 2 star review because it took your company 8 working day to dispatch my boots, also I had to email you during this to find out what was happening with my order, where it should of been yourselves emailing me apologising in the delay.

October 15, 2021
Rated 1 out of 5 stars

*** BEWARE

*** BEWARE! ***
This company does not comply with the UK Data Protection laws. They have obtained my contact details and are spamming me without my consent and have ignored all my attempts to rectify this.

October 4, 2021
Unprompted review
Rated 2 out of 5 stars

Disappointed.

Over 2 weeks for delivery with no communication. Bit disappointing as my first order was processed quite quickly hence the return custom. I’ll think twice about using again.

October 4, 2021

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