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I have ordered some lock and fixings. Paid them for next day delivery. they delivered wrong stuff. I was told they are investigating so i can buy from somewhere else and i will be refunded. From one m... See more
Company replied
Can't order different items online so you will be left ordering multiple items paying for delivery for each! Sent message to point out the online flaw, as yet to receive a reply, wonder why...
Paid for next day delivery, turned up about 4 days later , requested a refund on carriage from sales office , not even a reply !!!!! Terrible service
Company details
Information provided by various external sources
We’ve got window and door hardware to order by phone or online for next day delivery nationwide. Brands like Yale, Maco, Trojan and Hoppe available off the shelf. Get installation products like glazing packers and silicones as well as guttering, fascias and soffits.
Contact info
Telford Way, Cross Park, MK42 0PQ, Bedford, United Kingdom
- 01234 242724
- sales@windowware.co.uk
- windowware.co.uk
1.3
Bad
758 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
ITEMS ARRIVED PROMPTLY AND WELL PACKAGED.
VERY GOOD PRICE ASWELL.
September 28, 2018
Unprompted review
Don Carlos Knives.
Many thanks for your time and effort to get these parts to us in Australia.
September 24, 2018
Unprompted review
Reply from Window Ware
Hi David
You're very welcome, it was a pleasure.
Hope to do business with you again soon.
Regards
Sarah
You advertised something you couldn’t…
You advertised something you couldn’t supply
September 22, 2018
Unprompted review
Reply from Window Ware
We're really sorry about that, but would like to thank you for drawing it to our attention so we could resolve the issue to prevent it from happening again.
We do hope you'll consider using us again.
Sarah
Thank you for your help in finding and…
Thank you for your help in finding and sending on the correct replacement hinges for a double-glazed window - much appreciated.
September 21, 2018
Unprompted review
good speedy delivery
good speedy delivery, easy purchase, what more do you need.
September 17, 2018
Unprompted review
Reply from Window Ware
Thank you Clifford for your very kind review.
Hope to do business with you again soon.
Regards
Sarah
Fast service and the correct goodsFast Service
Fast service and the correct goods
September 14, 2018
Unprompted review
Not the cheapest
Not the cheapest, not the most expensive but seem to live up to the description on the site. Couldn't tear them off the worktop! Excellent delivery.
September 12, 2018
Unprompted review
Always a top service,
September 11, 2018
Unprompted review
Company of thiefs
I have ordered some lock and fixings. Paid them for next day delivery. they delivered wrong stuff. I was told they are investigating so i can buy from somewhere else and i will be refunded. From one month am waiting for refund. Every time I call they start procedure again and tell me it will be done today. Do you think they deserve to be on trustpilot ?
September 11, 2018
Unprompted review
Reply from Window Ware
Hi there
We're sorry to hear about this but we can't trace your purchase.
Please could you get in touch with your order number so I can find your details and get this resolved for you.
Email marketing@windowware.co.uk
Phone 01234 242724, select option 5
Thanks
Sarah
Thanks for the product catalogue which…
Thanks for the product catalogue which is quite comprehensive
September 9, 2018
Unprompted review
fast helpful service
fast helpful service. wasn't sure what I needed and the lady in parts was very helpful.
September 5, 2018
Unprompted review
Reply from Window Ware
Hi Steve
We're so pleased our sales department were able to advise you successfully. We pride ourselves on our excellent service and are really grateful for your positive feedback.
Hope to do business with you again.
Regards
Sarah
Found just what I needed at a great…
Found just what I needed at a great price. All arrived in good time to complete the job. Thanks.
September 5, 2018
Unprompted review
Great service
Great service. Fast delivery and no issues. Would 100% use again.
September 5, 2018
Unprompted review
Reply from Window Ware
Hi Gary
Great to hear you had a fantastic experience with us.
Looking forward to doing business again.
Regards
Sarah
Excellent service and product.
September 3, 2018
Unprompted review
Reply from Window Ware
Hi Mick
Thank you for taking the time to let us know about our excellent service and product.
Looking forward to doing business with you again.
Many thanks
Sarah
Purchase
I ordered a window pole from this company. Itvarrived on the promised day.
August 31, 2018
Unprompted review
All went very well until the delivery
All went very well until the delivery, which was not according to the first indication. Only a good delivery operator saved the day.
August 27, 2018
Unprompted review
Error corrected and great service
Originally sent the wrong part. Rob in technical was really helpful in rectifying to help establish right part. Lorna in sales was likewise great and in arranged prompt delivery ASAP. Thanks!
August 24, 2018
Unprompted review
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