My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹 I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We have been ordering from Windrush Bay for years and the food is always great quality and fresh. This time, we sent a fruit/veg box to someone else and they were impressed with the care taken in wrap... See more
Company replied
I've been using this company for home delivered fresh food produce since lockdown, so a few years now. The food has consistently been good quality, no blemishes, well packaged and delivered on time.... See more
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I bought the fruit basket for a friend’s 65th birthday. He is of Jamaican descent and really missed not being able to eat the fruits of his country. He was really appreciative and grateful. The f... See more
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Company details
Written by the company
We have an authentic selection of Caribbean groceries, wellness products and gifts, featuring premium brands with great heritage and wonderful stories to tell. We also offer our trusted tropical fruit and veg boxes delivered to your door at your convenience. Whether your are looking for your favourite tropical groceries, tantalising treats for that special occasion, or just fancy something inspired by the Caribbean vibe, we have something for everyone!
Contact info
Bensham Business Centre, 62 Bensham Grove, CR7 8DB, Thornton Heath, United Kingdom
- 07925 393288
- info@windrushbay.com
- windrushbay.com
4.7
Excellent
532 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Happy Bunny.
I am a happy customer service is good and quick no complain will aways do my shopping with Windrush.Thank you.
August 22, 2024
Reply from Windrush Bay
Dear Joy
Thank you for continuing to support Windrush Bay, we do appreciate it!
Kind regards
Windrush Bay Team
The provisions were of very good…
The provisions were of very good quality and delivery was on time
August 22, 2024
Reply from Windrush Bay
Dear Yolanda
Thank you for taking time to give us feedback, we appreciate your comments.
Kind regards
Windrush Bay Team
Good products
I have found buying online the food from Windrush a good experience. Definitely recommend
August 22, 2024
Unprompted review
Reply from Windrush Bay
Dear Elaine
Glad to hear that you had a good experience shopping with us and you would recommend us too. Thank you for supporting us!
Kind regards
Windrush Bay Team
The service is good fast delivery most…
The service is good fast delivery most of the products are good quality just this time my coconut was spoil so didn't benefit from that
July 30, 2024
Unprompted review
Reply from Windrush Bay
Dear Shernette
Thank you for your feedback we do appreciate it. Noted your comment that your coconut was spoiled, we will be in touch to discuss this with you.
Kind regards
Windrush Bay Team
The fruit box was fresh and a good…
The fruit box was fresh and a good selection.
The only downside was that I had no communication as to when it would arrive until I sent a message to windrush bay.
July 25, 2024
Reply from Windrush Bay
Dear Jennie
Thank you for your comments. Noted that you had delayed communication on your delivery date.We apologise for this, as we ere awaiting fresh produce to arrive before we could give a confirmed delivery date.
Kind regards
Windrush Bay Team
Throughly enjoyed the buns and bread
Throughly enjoyed the buns and bread. Tasty and very fresh.
July 25, 2024
Unprompted review
Reply from Windrush Bay
Dear Julie
Glad to hear that you enjoyed the buns and bread, thank you for your feedback!
Kind regards
Windrush Bay Team
Amazing produce and customer experience
Windrush Bay have amazing customer service and the produce is always fresh, ripe and delicious!!! I've ordered from them twice as a birthday gift and they're always happy to go above and beyond to make it special. Thank you!!!!
July 19, 2024
Unprompted review
Reply from Windrush Bay
Dear Hannah
Thank you for taking the time to give us feedback on our service, we are delighted with your comments!
Kind regards
Windrush Bay Team
Good quality produce and came quickly…
Good quality produce and came quickly love it
July 24, 2024
Unprompted review
Reply from Windrush Bay
Dear Shernette
Thank you so much for your comments, we are glad you love it!
Kind regards
Windrush Bay Team
Excellent product and delivery
July 1, 2024
Reply from Windrush Bay
Dear Lucy
Thank you for your feedback on our service, much appreciated!
Kind regards
Windrush Bay Team
Good value, high quality delicious products.
I am very pleased with the delicious, high quality and good value products which I have purchased from Windrush Bay. I am also happy with their Customer service, as they keep customers well-informed about their deliveries.
July 11, 2024
Unprompted review
Reply from Windrush Bay
Dear Sylvia
Thank you so much for taking the time to give us feedback. We are delighted to hear that you are happy with the quality of our products and our customer service!
Kind regards
Windrush Bay Team
Excellent products
Excellent products, great price and very quick delivery.
Will definitely be using again 😊
July 3, 2024
Reply from Windrush Bay
Dear Sarah
Thank you for taking the time to give us feedback on our service, we do appreciate it!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Dear Mrs Nelson
Thank you so much for your comments, we are delighted that you chose us to shop for your fresh Caribbean produce.
Kind regards
Windrush Bay Team
Communication is very good
Communication is very good. I gave 4 stars because a the pineapple 🍍 was bad. And 1of the plantains was soft and black clearly showing signs of overripeness.
June 27, 2024
Reply from Windrush Bay
Dear Jenny
Thanks for taking time to give us feedback. We are sorry to hear that the pineapple and one plantain was not ideal. On the despatch note we do ask customers to contact us directly within 48 hours if there are any issues with their order. We will be in touch to discuss with you.
Kind regards
Windrush Bay Team
Fresh and tasty
Everything in the order arrived fresh and in very good condition. Will order again soon.
June 20, 2024
Reply from Windrush Bay
Dear Joe
Thank you so much for taking the time to comment on our service and we look forward to your next order!
Kind regards
Windrush Bay Team
THANK YOU WINDRUSH BAY 👏🏿🙏🏿👏🏿
I first sampled Windrush Bay’s SMALL TROPICAL FRUIT & VEG BOX (5kg) back in January of this year and immediately signed up to their monthly subscription service (which I can pause or stop at anytime).
Let me explain something, I am not aware of any shop nor another online service where I can buy this abundance of “ground provision” & fruit for £32.99 (that’s actually £26+delivery) and also be rewarded when purchases made from referrals I’ve made to others.
Listen, when I tell you about the freshness & quality of the goods inside this box EVERY TIME…its akin to everything being dug up, cut down & shipped on the same day and delivered to my door the VERY NEXT DAY!
The pumpkin & Christophene are sublime. As for the small but good sized yam, a good sized sweet potato, 3 green banana, 3 plantain, bunch of scallion, the bags of 8 okra, 3 scotch bonnet & more than adequate bunch of thyme are PLENTIFUL!!…
Wait…there’s 2 lime and a juicy pineapple too!
To my delight last month, 2 mangosteen had been placed in the box as well 💃🏿🙌🏿
As a 1st gen of the Windrush generation, raised on “ground provision” I say to you…
Windrush Bay “ou ka fè bon twavay, ou sav” 🇩🇲
Thank you muchly 💜💜💜
June 30, 2024
Unprompted review
Reply from Windrush Bay
Dear AJ
Wow, thank you so much for your wonderful feedback, we are delighted that you love our service! Oui, nous sav! We are doing a great job! :) Bless.
Kind regards
Windrush Bay Team
I bought the medium fruit and vegetable…
I bought the medium fruit and vegetable box for my dad for father’s day , it arrived in plenty of time. Everything was very fresh and in perfect condition.
I would recommend anyone looking for a taste of home orders from you ! Thank you Windrush bay :)
June 14, 2024
Unprompted review
Reply from Windrush Bay
Dear Charlotte
Thanks for your comments, we really appreciate your feedback! Glad that you would recommend us too!
Kind regards
Windrush Bay Team
Windrush Bay is the best!
I absolutely love ordering from Windrush Bay. Each time I place an order, I am consistently met with exceptional service and a nice selection of Caribbean food, fresh produce, fruits, and drinks. The quality of their offerings is superb. I wholeheartedly recommend Windrush Bay as a top choice for exceptional food and service.
June 6, 2024
Reply from Windrush Bay
Dear Sandra
Thank you so much for your comments, we are delighted that you are love our exceptional service and that you would recommend us too!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Dear Trevor
Glad to hear that the bread and bun were lovely! Thanks for your comments, we do appreciate it.
Kind regards
Windrush Bay Team
Really smooth delivery
Really smooth delivery. Perfectly packaged parcel with delightfully fresh tropical produce contained within good value for money. Super convenient and again, really love the way that it's parcelled and packaged sustainably & stylishly.
June 7, 2024
Unprompted review
Reply from Windrush Bay
Dear Dee
Thank you for taking the time to give us feedback on our service. Glad you are enjoying the convenience of shopping for Caribbean produce online.
Kind regards
Windrush Bay Team
Delivery arrived correctly and quickly
Delivery arrived correctly and quickly. Nothing else to day really !
May 28, 2024
Reply from Windrush Bay
Dear Declan
Thank you for your comments and for taking time to feed back to us. We really appreciate it.
Kind regards
Windrush Bay Team
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