My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹 I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We have been ordering from Windrush Bay for years and the food is always great quality and fresh. This time, we sent a fruit/veg box to someone else and they were impressed with the care taken in wrap... See more
Company replied
I've been using this company for home delivered fresh food produce since lockdown, so a few years now. The food has consistently been good quality, no blemishes, well packaged and delivered on time.... See more
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I bought the fruit basket for a friend’s 65th birthday. He is of Jamaican descent and really missed not being able to eat the fruits of his country. He was really appreciative and grateful. The f... See more
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Company details
Written by the company
We have an authentic selection of Caribbean groceries, wellness products and gifts, featuring premium brands with great heritage and wonderful stories to tell. We also offer our trusted tropical fruit and veg boxes delivered to your door at your convenience. Whether your are looking for your favourite tropical groceries, tantalising treats for that special occasion, or just fancy something inspired by the Caribbean vibe, we have something for everyone!
Contact info
Bensham Business Centre, 62 Bensham Grove, CR7 8DB, Thornton Heath, United Kingdom
- 07925 393288
- info@windrushbay.com
- windrushbay.com
4.7
Excellent
532 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great service
May 1, 2024
Unprompted review
Reply from Windrush Bay
Dear Mrs B
Thanks for your comment, much appreciated!
Kind regards
Windrush Bay Team
The service was very good
The service was very good. The delivery came on the said day and time allotted. The produce were very well packed and still very fresh no damage produce.The driver was very pleasant.Look forward to doing our next order.
May 24, 2024
Reply from Windrush Bay
Dear Jennifer
Thank you so much for your feedback. We are very glad to hear that our service was very good and we look forward to your next order!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Dear JB
Thank you for you comments regarding our service, much appreciated!
Kind regards
Windrush Bay Team
Excellent Service
Shop to go to for online West Indian Food. All goods wrapped and presented nicely. Will come again.
May 21, 2024
Reply from Windrush Bay
Dear Charmaine
Than you so much for your feedback, we are very glad to hear that we are the go to for West Indian food!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Dear Rosemarie
Thank you for taking the time to give us feedback, and we look forward to your next order!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Dear Samantha
Thanks for your feedback.
We are disappointed to hear that one of the plantains was overripe and soft to touch. We will be happy to send you a replacement with your next order.
Kind regards
Windrush Bay Team
Received delivery on the confirmed date…
Received delivery on the confirmed date and the products were fine
April 15, 2024
Reply from Windrush Bay
Dear Susan
Thank you so much for your comments, we do appreciate it!
Kind regards
Windrush Bay Team
Quick delivery
I got exactly what I was looking for and delivered in a couple of days
April 23, 2024
Unprompted review
Reply from Windrush Bay
Dear Iain
Thank you so much for taking the time to feed back to us, we really appreciate it!
Kind regards
Windrush Bay Team
W R B has a variety of food
W R B has a variety of food
And fruits that is hard to get in some parts of London great to have discovered them
April 9, 2024
Reply from Windrush Bay
Dear Clive
Thank you so much for your comments, we are delighted that you have discovered us!
Kind regards
Windrush Bay Team
Pretty good, but faster dispatches required
* Nicely packaged
* Food surfaces in good condition (ripe/very ripe etc)
* Reasonable prices
Only bone I can pick at them is they could be a little faster with dispatch times
March 28, 2024
Unprompted review
Reply from Windrush Bay
Dear Anthony
Thanks for taking the time to feedback as this helps us to improve our service.
Regarding despatch times, we do aim do deliver within 2-4 days but occasionally there will be delays as we wait for the freshest produce to arrive. However, your point is noted and we are working to improve delivery times without compromising the quality of produce delivered to our customers.
Kind regards
Windrush Bay Team
Fantastic
Fantastic - will order again
Great quality produce and lovely large plantains.
March 27, 2024
Reply from Windrush Bay
Dear Nova
Thank you so much for taking the time to give us feedback, we are delighted with your comments and we really do appreciate it!
Kind regards
Windrush Bay Team
Lovely selection.
Lovely selection of fresh fruit and vegetables 😋.
The bun was super fresh. Delicious.
April 6, 2024
Unprompted review
Reply from Windrush Bay
Dear Eve
Thank you for taking the time to send us feedback. We are delighted that you noted the freshness of the products we offer!
Kind regards
Windrush Bay Team
Loved the Easter Basket hamper
Loved the Easter Basket hamper. A delightful variety of good quality treats to share with the family.
March 24, 2024
Reply from Windrush Bay
Dear Customer
We are very glad to hear that you loved our Easter basket! Thank you for taking the time to give us feedback, we do appreciate it.
Kind regards
Windrush Bay Team
The Easter gift basket was beautifully…
The Easter gift basket was beautifully wrapped and the bread, bun etc. enclosed were fresh and well presented. I have recommended to friends and family and will order again.
March 28, 2024
Unprompted review
Reply from Windrush Bay
Dear Norma
Thank you so much for your comments, we really appreciate it. Thanks also for recommending us to friends and family, look forward to seeing your next order!
Kind regards
Windrush Bay Team
Came quick and everything well…
Came quick and everything well packaged, all the items were good, it was my first time ordering and I will order again.
March 29, 2024
Unprompted review
Reply from Windrush Bay
Dear Beccy
Thanks for taking the time to feedback, we are very glad to hear that you will order from us again!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Hi Marcus
Thanks for your feedback. Sorry to hear that the HTB bun was not to your taste.
Kind regards
Windrush Bay Team
Again the box was not up standard…
Again the box was not up standard pineapple no good banana was ripe by the second day, l did received the 12 percent that was supposed to be given to me for international women’s day. I bought from you before, and all food then were the best now I am disappointed with some of the food l received in the 2 box received
March 13, 2024
Reply from Windrush Bay
Dear Yvonne
We are disappointed to hear that once again you are unhappy with your box. We were not made aware of the problem with your recent delivery, but we will contact you to discuss.
Kind regards
Windrush Bay Team
The okra was old even the seeds within…
The okra was old even the seeds within were brown as if ready to plant. The green bananas looked battered. Other than that all other item was OK.
March 15, 2024
Unprompted review
Reply from Windrush Bay
Dear Everton
Thank you for taking time to give us your feedback. We are disappointed to hear about the okra and green bananas, especially as we pride ourselves on selecting the freshest produce for our customers.
Nevertheless, we appreciate your comments as this helps us to improve our service.
Kind regards
Windrush Bay Team
Great item as described and arrived…
Great item as described and arrived very quickly thank you
February 26, 2024
Reply from Windrush Bay
Dear Hayley
Thank you for taking the time to give us feedback, we do appreciate it!
Kind regards
Windrush Bay Team
Excellent goods
Speedy delivery items were fresh and individually wrapped also packaging was excellent no damage to box on delivery.
Will definitely recommend to family and friends and I will be placing another order sometime soon I will now be a regular customer with Windrush Bay
Won't be buying from the market shops where items are touched all day
Good quality and prices are fair.
. .
March 1, 2024
Unprompted review
Reply from Windrush Bay
Dear Cec
Thank you for your comments, and we look forward to receiving your next order. Glad to hear you will recommend us to family and friends, we are delighted!
Kind regards
Windrush Bay Team
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