Wine Republic Reviews 

124
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Been dealing with Adam and the guys for a long time now. The addition of the new store is great, it’s a fantastic place to go browse and try some amazing wines. Adam’s always great with recommendation... See more

Rated 4 out of 5 stars

I originally gave this one star as the order was delayed and I didn’t get a response on phone or email. But eventually did get in touch and things were resolved.

Rated 5 out of 5 stars

Great wine tasting experience hosted by the extremely knowledgeable and friendly Alex. Reasonably priced wines by the glass and such a great way to try wines you wouldn't normally taste. Thanks for... See more

Rated 5 out of 5 stars

Heard about this company after reading an article in the guardian before Christmas. Was a little weary at first due to some of the previous reviews however I always look at other reviews people have... See more

Company details

  1. Wine Store

Written by the company

We offer a comprehensive range of wines from around the world. Specialising in old vintages and rare, hard to find bottles. Next day delivery and eco friendly packaging.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

124 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(124)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful awful company

Terrible owner doesn't pay his staff what they are owed, cons clients out of money and sells average wine at extortionate prices. Such a shame i have to give a star most definitely doesnt deserve one. AVOID!

March 31, 2023
Unprompted review
Rated 1 out of 5 stars

Try else where

Sent the wrong year wine and never answered my emails or calls , AWFUL would never recommend

September 11, 2023
Rated 1 out of 5 stars

I won’t be ordering from this company…

I won’t be ordering from this company again. I ordered wine on sept 3rd for an event with express delivery and after not receiving I sent three messages to the company, two via the website and one via the Facebook page and received no response. I was then randomnly sent an email that this would be delivered but as I have moved since ordering it was delivered to my old address which was very inconvenient. Highly unreliable and not worth the effort to use this company.

September 11, 2023
Rated 1 out of 5 stars

Avoid ordering via the web

Ordered case of wine October 22 to find only 10 bottles delivered. Promise made that remaining two bottles (> £50 value) would be delivered but never was after months of emails and phone calls. Contact phone number removed from website, now rings dead. No repsonse to emails. Examining Companies house one of two Directors has resigned. Sole Director is now Adam Pledger. In June 23 Companies House registrar gave notice that the company would be struck off the register and dissolved, reason not given but presumably for not filing accounts. That has currently been suspended. Raises questions about the viability of the company. If you do choose to order via the website and find your order is not fulfilled, contact your credit card comapny immediately to obtain restitution as a claim has to be made within 3 months of the purchase date. I am now pursuing my loss through the small claims court.

October 5, 2022
Unprompted review
Rated 3 out of 5 stars

I asked you for the delivery date to be…

I asked you for the delivery date to be flayed. You ignored it.
The delivery firm also ignored my request. As a result it was delivered two days before I got home. Not impressed at customer service of either of you.
Wine was not stolen so I was lucky.
Wine great

July 18, 2023
Rated 1 out of 5 stars

Poor communication & too much uncertainty

I ordered 2 bottles of wine on 3 June 2023 and paid £8.95 for Standard Shipping 2-3 days and received email confirmation to this effect.

By 8 June I'd heard nothing further so enquired by email as to the status of the order.

By 21 June I had still heard nothing so sent a message via their website, again asking the status of the order.

At 08:35 28 June I received 2-emails from APC couriers advising me that the package would be delivered within an hour, and it was.

The failure of Wine Republic to respond to my two requests for information - without even so much as an acknowledgement of receipt - is poor. Having been led to believe by their original email order confirmation that the wine would arrive within 2-3 days, and with no further communication from them, I spent over 3 weeks fearful that something had gone seriously amiss with my order ... and my money!

I don't need that sort of uncertainty in my life so won't purchase from Wine Republic again.

June 26, 2023

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