While being in Portugal, we ordered 6 bottles of Moscatel. Order process, payment and confirmation e-mail were easy and state-of-the-art. We were facing difficulties, when after more than 5 week... See more
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Review summary
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Reviews shaping this summary
Placed an order over a month ago, didn't receive anything. Also I get no reply on e-mails and the phone isn't answered either. Update: I received a response from the seller, once I receive my order... See more
Company replied
In short: The wines got to me, but 2,5 months after order placement although it stated 4-8 days on the web site. And communication with support more or less non-existent. Order of events: When I o... See more
Order given beginning of september, delivery mid october - because I've sent a reminder ... No very happy with the logistical - but very happy with the wine
Company details
- Wine Cellar
- also in
- Wine Store
Written by the company
Meet more than 3000 portuguese wines, from the cheapest to the rarest wine, red wine, rose wine, alvarinho wine, white wine from a wide selection of winery ...
Contact info
parque empresarial da palmeira armazem 4, 4780-238, Santo Tirso , Portugal
- +351 252099287
- info@spirits.pt
- winehouseportugal.com
2.6
Poor
360 reviews
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Hasn’t replied to negative reviews
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12 Velhotes Tawny to Austria
I ordered a dozen bottles of Calem Velhotes Tawny Port Wine two weeks ago. No shipping, no notification since then. I contacted customer service, and never received any response.
October 9, 2025
Unprompted review
I ordered 6 bottles of vinho verde at…
I ordered 6 bottles of vinho verde at this site. After waiting 2 weeks without communication or receiving the bottles, I tried to reach them by email (client adres and Sara directly) without answer. I tried calling a few times, but they were not reachable. After another week, I threatened to block the payment, but again no reaction, so I blocked the payment. Not sure if this website is a scam or a real wine vendor.....
October 20, 2025
Unprompted review
Reply from A casa dos vinhos
We apologize for what happened, but we're having problems with the AWS server.
But everything is getting resolved and we'll refund your payment.
We apologize for what happened.
Winehouseportugal.com
Very Slow Delivery
Order given beginning of september, delivery mid october - because I've sent a reminder ...
No very happy with the logistical - but very happy with the wine
October 13, 2025
Order received, but it took a while.
Placed an order over a month ago, didn't receive anything. Also I get no reply on e-mails and the phone isn't answered either.
Update: I received a response from the seller, once I receive my order I will update my review again.
Update 2: I received my order today. It's a shame they have so limited communication, that would avoid a lot of frustration.
September 15, 2025
Unprompted review
Reply from A casa dos vinhos
We apologize for what happened, but we're having problems with the AWS server.
But everything is getting resolved
We apologize for what happened.
Winehouseportugal.com
This was my first experience
This was my first experience with the store. Everything went smoothly – the goods were shipped the very next day after the payment was received, and I received updates about the order via email from the supplier. The bottle was very carefully packed, with several protective layers. The wine was shipped from Portugal to the Czech Republic, so I consider the delivery time of up to 6 days to be reasonable. The store stands out to me because it offers a wide range of wines that other online shops with delivery to the Czech Republic do not. Thank you.
October 8, 2025
Buying of 5 bottles of Porto Tawny Twenty Years Porto
No feedback on shipment delay. Only few Products delivered was the good ordered. However, the packaging was perfect to protect the bottles.
October 2, 2025
Reply from A casa dos vinhos
Dear Customer
We apologize for the delay in your order
but it was delivered successfully
We are investigating what actually happened at our facilities
I hope you enjoyed the wines
Best regards
winehouseportugal
Finally the parcel was delivered…
Finally the parcel was delivered correctly. However it was 3 months after I placed and payed the order. Also, I was sending several reminders and for none of them there was any reaction. This should be improved.
October 9, 2025
Special times
In spite of a difficult period with the fire, the delivery was made and with respect for the circumstances my compliments to the Casa dos vinhos staff !
September 22, 2025
You took the money and did not deliver!
September 30, 2025
Scammed. No delivery, No responses.
Bought olive oil for almost ~200 eur and my order is still undelivered and no responses to any of my emails. I have given up and I'm not expecting to see any of my money back. I'm only writing this review because I got the email notification. If this review stops someone making an order, I'm more than content.
It's 100% scam site. I would've known this if I had done my research, but I didn't because I'm a lazy idiot.
EDIT: 3.10.2025
Almost right after leaving this review I got an email of an sent order. I was skeptical at first, but today I received all bottles I paid for.
July 8, 2025
No information about shipping delay
No information about shipping delay.
No response at all
September 12, 2025
This company cheated the customers
This company cheated the customers. I paid the order and never received delivery. No reaction to emails and phone calls
September 19, 2025
Second Time I ordered
Second Time I ordered. the transport is not in time Contact is very difficult. So if you have time and You don’t Need the wine in certain time everything is okay.
September 12, 2025
too late
Good morning
My order dates from July, I had no news before September about the unavailability of a wine. I find this a little light for an online sales site, plus I am no longer at the address indicated for delivery for ten days and the order is gone...
September 11, 2025
Payment on Aug 3
Payment on Aug 3, delivery on sept 8, minimal communication inbetween. I expect better
September 3, 2025
Claim
Good Morning
I am very sorry but the Delivery is coming really very late, and I will not be any more in France when it is supposed to arrive, I will be back to Portugal.
I am asking you if it is possible to change the delivery address as Follows/
José DO NASCIMENTO
Avenida Romano Vitctoriano, n° 20 H.
Sitio da Arte Nova
8700-064 FUZETA
Moncarapacho Olhao
Portugal
Phone number :
+351 968 034 345
If this change is not possible the delivery will be lost.
And I will have to ask you for a reimbursement
Thanks to confirm
Best regards
September 6, 2025
Experiences must be easy going and…
Experiences must be easy going and quick to give solutions.
Late information, I had to sent an email, telling the year I choose was no more disposable.
Second I had to ask for a receipt!
August 28, 2025
The shop is fraud
Ordered wine in June. Until End of August no delivery, no reply to emails of complain and chats.No money refund.
August 27, 2025
Unprompted review
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