While being in Portugal, we ordered 6 bottles of Moscatel. Order process, payment and confirmation e-mail were easy and state-of-the-art. We were facing difficulties, when after more than 5 week... See more
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Review summary
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Placed an order over a month ago, didn't receive anything. Also I get no reply on e-mails and the phone isn't answered either. Update: I received a response from the seller, once I receive my order... See more
Company replied
In short: The wines got to me, but 2,5 months after order placement although it stated 4-8 days on the web site. And communication with support more or less non-existent. Order of events: When I o... See more
Order given beginning of september, delivery mid october - because I've sent a reminder ... No very happy with the logistical - but very happy with the wine
Company details
- Wine Cellar
- also in
- Wine Store
Written by the company
Meet more than 3000 portuguese wines, from the cheapest to the rarest wine, red wine, rose wine, alvarinho wine, white wine from a wide selection of winery ...
Contact info
parque empresarial da palmeira armazem 4, 4780-238, Santo Tirso , Portugal
- +351 252099287
- info@spirits.pt
- winehouseportugal.com
2.6
Poor
360 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The kind communication even though…
The kind communication even though order didnt go perfect
December 18, 2025
Never heard back in more than one month
Made an order made more than one month ago, wrote several emails and messages on the website but never heard back. In the meantime, the goods ordered and paid in mid November have not been received.
December 18, 2025
Company is doing well
Company is doing well. Second time I've ordered wine. The order is fulfilled accurately. Delivery on time. Portugese wines are great
December 11, 2025
No answer to phone calls
No answer to phone calls
No answer to e-mails
No news about shipment date
Will not order any more!
December 14, 2025
This is literally a scam. Be advised
Giving one star is already generous.
I placed my order weeks ago, paid everything in advance, and expected to receive the wine in time for the holidays. I never received any order confirmation.
I contacted customer support multiple times by email and got absolutely no response.
Now I won’t have wine for Christmas and I have to waste time and energy dealing with my bank to get my money back. Completely unacceptable.
December 17, 2025
Unprompted review
We waited over a month for the…
We waited over a month for the delivery, and we still haven't received the invoice. Overall, the communication and delivery process were very disappointing.
December 9, 2025
Awful
Customer service is nonexistent. I have attempted multiple times to rectify an order and i have received no response.
December 9, 2025
Wine arrived after several months and very bad support communication
In short: The wines got to me, but 2,5 months after order placement although it stated 4-8 days on the web site. And communication with support more or less non-existent.
Order of events: When I ordered the wine, it stated that it would be delivered within 4-8 days. After 2,5 weeks, I sent an email to the company and the support person asking what was happening. On my order (on their web site), it just stated that the order was received and the money taken.
about 2 months later, I got an email that the wine was not in stock and it was delivered "yesterday".
Then I got emails that I could follow my shipping order on DPD with a number.
But the order did not exist in DPD and no response on my following emails. When I finally received my order 2,5 months after purchase, I saw that they have type two digits wrong in the DPD shipping order.
December 4, 2025
All's well that ends well.
Finally received our order, even before Christmas. Make your company more accessible by responding quickly to questions...this increases your company's credibility and is also good advertising. All's well that ends well. Cheers!
December 2, 2025
Everything was okay
Everything was okay. The wine is really delicious.
I can't follow the parcel. I think it was the fault of DPD.
The delivery was fast.
Thank you very much.
November 26, 2025
Beware, fraudulent website!
Beware, this site seems to be fraudulent.
I paid the order 6 days ago, : no delivery information so far, no reply to emails nor phone calls...
December 2, 2025
Unprompted review
The wine is good, delivery time is poor
Well, in the end the ordered wine arrived today.... But I made the order about 5-6 weeks ago and I had to contact you several times about the delivery... and no answer
November 19, 2025
outstanding Madeira wine
November 20, 2025
Light and shadow
While being in Portugal, we ordered 6 bottles of Moscatel. Order process, payment and confirmation e-mail were easy and state-of-the-art.
We were facing difficulties, when after more than 5 weeks nothing happened. No update in der order portal, no answers on emails, no answers on phone calls.
Finally, we contacted PayPal.
After that, the situation changed:
- Sorry-email, tracking number, wine was sent.
Professional delivery with regular status update
The excuse was not really convincing but most important, we got our wine
November 14, 2025
I finally got my order
I finally got my order. I don't know if I would use your service again because of how long it took
November 6, 2025
4 month to received my order
4 month to received my order !
25 mails send without any response !
10 Times on the chat on Line without any response !
October 28, 2025
No contact possible, no wine delivered
Placed and paid an order on October 6th 2025, and since then I have received no communication on possible delivery dates or delays. i have sent many emails requesting information, left messages on the site, on their chat, DM on instagram and still nothing. The telephone number on the website is also not working.
Feels like this is a scam, I have started the process to get my money back, as on their website there is no information about canceling an order.
October 6, 2025
Unprompted review
Ordered 12 bottles of Catarina 2021…
Ordered 12 bottles of Catarina 2021 white wine on 16 october. No track and trace. No reply on my mails requesting for track and trace code. Phone number on the website seems no valid number.
Not happy as i paid 117,10 euro.
October 16, 2025
Unprompted review
Fast shipping, few days for processing
It took a few days to process the order but actual shipping was fast. Overall 2 weeks. Thanks.
October 23, 2025
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