A casa dos vinhos  Reviews 

website is user-friendly and easy to navigate, and I was able to find what I was looking for quickly. I also spoke with customer service about a couple of questions and they were very clear and courteous.

Excellent choice of Portuguese wines! Order arrived undamaged and shipping time was quick. Excellent for any wine connoisseur who is looking for good wines.

I ordered a wine on May 23, 2026, and to date I haven't received anything. Despite constant calls and emails, they only responded twice to the website chat, promising shipments that never happened.
I don't know how to behave anymore

I ordered 2 bottles of wine on 12th March. It's now 19th June and they have not arrived. The money has been taken from my account, but I've received no order confirmation and they have not responded to the 3 emails that I have written asking for some reassurance. I'm not sure whether I have been scammed

1 star because We can’t give zero.
We ordered 2 bottles of port wine on May 11 and received a confirmation the same day.

We contacted them via chat and email on May 20 — no response. We have tried calling, writing in the chat, and sent another email today, and so far we still haven’t received any reply.
28/5 still no reactions….
1/6 still no reactions

Scam Alert😡😡😡

They with draw the money from your bank account same day you place the ordre.

They don't answer on Phone or chat.

No tracking number is given.

Safe your money...And buy your wine elsewhere

Wine ordered and paid but no confirmation received. Tried to contact the store in a number of ways but no response. Never received any wine. Fortunately I got my money back from the credit card company.
Considering many similar experiences as expressed in the reviews here, I would think this company is fraudulent

Ordered wine for 350 euros on 14/2/2026; 3 months later, still nothing received. Not a single response to countless emails, nor a single response via the chat function, and the phone is not answered. This is scandalous.

Stay away from this company
I had a poor experience with Winehouseportugal. After completing my purchase, I did not receive any order confirmation, and customer support never responded to my emails or chat messages. Communication stopped entirely after payment, so I would not recommend using this website.

Accepted payment. Had to pay for delivery even though advertised free delivery. Haven't received my order. No answer to emails or messages. How is this business allowed to operate?

Placed order in November 2025. No communication of any kind until February 2026 despite 5 emails, telephone call, online chat request, enquiry via account.

Eventually got a response but thoroughly unimpressed.

They took 129 euros for 6 wines which never arrived and after several emails we still haven’t received an answer ….. BIG SCAMM !!!

Thank you for a perfect wine:)

Very long time between order and shipment

I was pleased that the products arrived on time in good conditions. Everything was perfectly arranged.

After 17 days I received my Rozes white port, a Wine not available in my homeland. The bottles were all carefully and individually packed. I tried their chat, but that did not respond. Anyway all went fine and I will gladly use this supplier again.

For 3 month ago I ordered some wine. Until now I have received the half of the order at 600 €. I have written 20 mails, call at all different phone numbers, called and wrote at Whats App 50 times....nearly impossible to get in contact with. I am afraid that about 300 € is stolen, because they withdrawn the money, before they send all the wine !!! Very bad service and communication...

You have the biggest variety, but the updates towards customers needs improvement:
Website contacts wrong
Delay on informing customers

Unfortunately I have not yet after several months received the wine, which has been ordered and paid for. On top of this I have not been able to get in contact with the company or received any answers on the questions forwarded to the company e-mail. I wonder if my order and payment have disappeared..